Contact UBox Customer Service

Здравствуйте!
У меня 3 Видео-Камеры Link Solar QH15G-4G
Я раздал доступ ещё 2 пользователям.
Произошла проблема похожая на сбой программы на iPhone.
Описываю проблему;
При входе в приложение UBOX камеры привязанные к аккаунту не запускаются, в приложении - сортировка устройств отображаются, в диагностика сети показана проблема Access Service (udp:20001) ❌
NTP Service (udp:123) ❌
Нажимаю на камеру, происходит поиск и чёрный экран - где должна камера показывать online трансляцию, другие камеры также не работают, всё это происходит, только на одном телефоне Apple, с любой учётной записью, на других телефонах все камеры доступны и работают.
Программу удалял, кэш чистил, с учетной записи admin доступ предоставлял по новой, сам телефон с других приложений любые видео транслирует ( пример YouTube).
При сбросе в настройках телефона Сотовая связь/передача даных - сброс APN, входишь в приложение UBox камеры работают короткое время, переключаешь на другую камеру, опять все камеры не доступны, не работают и снова в диагностике сети показывает проблему:
Access Service (udp:20001) ❌
Помогите Пожалуйста!
Возможно проблема в блокировке трафика или в защите перехвата данных.
Данные телефона:
iPhone Apple 13
Login; cquz@redacted
UBIA ID: 170947
В чём проблема? Помогите!

Hi I renewed my cloud subscription until Sept 20 2025 under order number number 1Z1ZACS202409160MI376E5849 My UID EZCSF2KWWN4Q25IZHKJQ I have no recording now going to you cloud service please help to check.. Thank you..

Hi I renewed my cloud subscription until Sept 20 2024 under order number number 1Z1ZACS202409160MI376E5849 My UID EZCSF2KWWN4Q25IZHKJQ I have no recording now going to you cloud service please help to check.. Thank you.

I cannot get the $1.99 payment to register. I have had great success with the cameras, but suddenly, I am unable to get the screen to display the input for the cc code # required for my card to be charged. Please advise.

UID: ZR5K2HMR6NT5MBK2VABA
This camera always have memory card issue, when insisted a FAT 32, it work for some days and later the camera will show no memoy card, have changed it three times

My camera with UID: ZR5K2HMR6NT5MBK2VABA
The memory card will work for some days but later stop working, have change the memory card for up to 3 times

I have found SD cards with communications between Ubia and a hacker named Cass.

HI,
My Cloud is not registrating and I cannot open on my App
the SD card registration. I paid for the cloud service.

Can you please check this ?

Thanks,

Anton van Meijgaard

UID: YC7NUXG5WX66EYE22TIQ
CLOUD: 2024/05/09 TO 2025/05/04
4G paid until 2025/03/24
UBox - antonvm8@redacted
UBox app: v1.1.321

I am receiving password reset code

Hi, I’ve recently purchased a Hiseeu LTE solar camera.
Issues are.
Cellular data query on picture .
No notifications.
No cloud storage.
I purchased 4G SIM card and cloud storage?? But still problems..
Waste of money!! Doesn’t work properly. Unless you can help repair?

How to add Intelligenct Solar Energy Alerr PTZ Camera to ROUTER Wi-Fi WITHOUT SIM card.

Good day,

My name is Engr OLUWADAMILARE.. one of my clients ubox camera as issue which have tried resetting it by pressing the reset button but the command refuse to work as the camera didn't respond to the reset button and meanwhile the red light stays on without blinking both the red and the blue signal light together.


All the camera hardware is functioning properly but only the reset button that those not command the camera to reset so to install the camera back...

Please I will need a help out on it ASAP.
THANKS
OLUWADAMILARE

My camera only comes online when it sensor movement or humans.d blue light will turn on, once it does not sense anything,it goes to offline on my phone,only to come online when it sense movement or humans.plz how can I be viewing my camera 24/7

I have bought a data plan to store my recording for my camera, but I still cant save any recording, what should I do?

My ubox app is showing that my wifi ptz camera is offline while it is online cos it's opening

Offline for couple of days , did all reset power off and SIM , still offline - pls help

Good day . My camera will work for some days and later stop working.

But it's showing online and I also get notifications.

The dealer who sold it to me even changed it to another new one and it has worked to a week and it's still acting like that .

It will show and few seconds it will hang and stop showing please what's the cause of this

hello help

Hello! Can you help me downgrade my 4g camera? After latest update my ir lights stopped working.
Thanks in advance.
Best regards Emil Rosengren

Need tech support

i purchased yesterday recording feature on i cloud and paid 69 dollars for one year but it's not recording at all

Hi i have 4g solar camera and the qrcode its not scalable anymore what can i do please

Camera offline, I did power off, remove and insert sim, also pushed the reset button, camera still offline

I did a cloud services subscription on two of my solar ptz, I was charged but an error pop up, I was debited but services was not given.

Love the cameras but they don't record anything??!! I am getting alerts but no pictures.
I have paid for both cell and cloud service but still nothing. What good is camera if it does not record? The one recording I have does not download at all.
What is the deal?

The QR is not scannable

My devices went offline. I couldn’t get them back online. I reset one and now it will not pair. How do I fix it?

Downloaded videos are highly compressed and small file size. Is there any way to get higher quality videos on the app or downloaded please?
I have model S12-WIFI-T31
Firmware 480.0.13.2
Wifi version 63.0.2.9
Vendor RBX
I have common settings set to HD in the UBox app.

I find the videos are about 400kb for 30 seconds of video. The downloaded video says resolution is 640x360, and frame rate of 15.

Change direct debit and WIFI password

My app stopped working and would not let me view my camera anymore even though I would be getting activity notifications. It’s saying my login and password information for not work.

I have a UBOX camera (NXPZY5WYKPYYYLX7B5GQ) and I put it to work via the iPhone software (Apple) and it works fine for a few minutes and then I can't enter it anymore, I do an On/Off and it works again but after a while it does the same thing. The RF signal is very good. I need help.

George Migliarini
Phone: 949-357-8062

Hello been trying to login to the app  keep sending me to add email and password and there is no log in after that just reset pass word, let me know what to do Cheers Frank Donnini
From: Ubia<Ubia> <ubiasender@redacted>
Sent: Friday, 24 November 2023 11:46 AM
To: frankdonnini@redacted <frankdonnini@redacted>
Subject: Please confirm verification code
 
Hello,
    You are requesting to reset password of UBox,the verification code is 546504.
    In order to ensure that you receive notice sent by our system normally and prevent it from being considered as spam delivered to the dustbin by the mail system, we strongly recommend that you add ubiasender@redacted to your email white list or address book.
Thank you for your support!

UBIA Team.

My ptz solar camera had been stolen by criminals and i have been trying to renew ucloud 7 but it keeps declining. What do i do to see those recordings?

I live in the United States & you are charging me from another country. So my payment is not being accepted because of the way I have my bank account set up to pay only US companies. I cannot get the traffic package or the cloud video. What use is this camera if I cannot pay? I had no problem paying when I first set it up. I cannot take the block off for paying internationally with my VISA card because of fraud in the past.

Hooked up the camera and it started sending pictures and right away. Worked GREAT but then it just stopped sending pictures. What am I doing wrong…. I don’t believe it’s the camera

Camera has stopped recording

Yes, I see where I can download a video from my camera (SD card) but cannot find the video anywhere on my phone. How do I access the video I downloaded?

I have 2 Xparkin Outdoor Cameras for Home Security and they are not always detecting motions. Sometime they detect motions, light up but does not sound the alarm or even send out alert. I would park my car about 30ft from the camera without any obstruction walk all the way to 5ft from the camera and it won't detect the motion. This is so bad that I just cannot trust it for monitoring my home.

Can you please tell me how to change the time on my ubox app. It's serves my smart door bell.
Thanks
H

ive tried 3 different methods and still cant activate or pay for service to get camera online

Hi,
Ubox 1.1.300 app.
there is no add my friends options ??
where the problem
best regards Kari

I.paid twice for monthly could service. Can I get the 3.99 refund back.to my card

I have acquired 6 of the UBox cameras. I have been trying to pay for year subscription for all 6 cameras, but whenever I put in the card information it keeps declining. I have already spoken with the bank who states that it should be going through. I am wondering why it is not being processed and am wondering how to get this paid properly so I can use the service. Thank you.

Hello
I am trying to charge wireless security camera,I have for last 4 days and all I get is a flashing green light,I understand it should not be flashing if fully charged?
Melanie

Cannot connect to the application with the peephole camera. According to my internet supplier's technician, the reason for that is my WiFi net being on a static IP. Can this be the reason? and if it does can it be redressed?

Question. Not complaint. How do I delete the notification icon (on the app icin) en mass so I don't have to open 100 videos to ckear?

I lost my 4g camera barcode and i accendentally deleted my camera in my account what can i do ??how can i retrieve??

Retieve camera i accedentally remove it

I was told to go to support@redacted. I did but it did not show which link to click. I am still need help. If this issue can not be resolve, l am not going to use my CCTV an more and will need to replace it with something else. need help

Hello customer service
I need help to reopen my CCTV because this is a new to me. My CCTV Ubia worked three weeks ago after the three CCTV were installed outside my home in Nigeria but it stopped working. I trying to login but it repeated my email and password with "remember" "forgot password" I tried forgot password. It sent me code. I typed the code numbers but sent me "Remember" "forget password" I was told that l need to renew my subscription but how can l access to renew my subscription? I need help please. Thank you Sheila Owolabi

I have purchased I cloud for two cameras and I don’t have that service. I am not sure what is wrong. The charge was 22.18 each for a year. I have paid.

My camera has stopped working for sometime now even after recharging the data. We changed the sim and it came up online and when we inserted it's sim it went offline again. The technician said I have to contact the customer care.

Can't scan phone to security camera to access WiFi internet.

I never received a receipt for the subscriptions we purchased. We need receipts for the accounting department ASAP. We purchased the 6 month enjoy service ($139.90 each) for 2 cameras in September. Can you email me receipts. The email attached to the purchase is Smoore@redacted. My email is jemery@redacted. Thank you.

The white Light comes up on it's own?

My cameras all stopped working and when I tried connecting, I was asked to contact the customer care service. Kindly assist

How do we download picture from cloud to our computer. We did YouTube tutorial. But, we don't get the share device option to send the video.

My camera is blinking red light but now is showing touch light

Hi, I’m missing footage from the camera and pay for the storage. I was wondering if there is any way to obtain the full video for a period of time. Thanks!

Hi, I'm a CCTV seller and installer. My clients Ubox 4G camera suddenly started blinking steady red and all the attempts to reset it failed. Please, how do I solve this problem?

Why isn’t my UBox recording activities on my cloud

Hey,
I have a 4g solar camera, and my question is: can i save my movies that the camera makes to one otter place on my gsm

I receive these message every time I login to my ubox App
Cloud videos Playback service has expired, please Renew.
How do renew it or be able to playback.
Please it urgent.

Hello I recently got my cameras a lot I know longer have them I had to send them back I got the six month plan. Can y’all cancel it?

why isn't my doorbell ringing thru on my phone? People are here and gone before I get notification

in the account registration stage, i wasnt shown a verificaton code input box section, i only received a validation message, which i opened and it says successfull, and it took me straight to add family and add device interface, is this another method? can it add the camera without a verification code process? please help me out

im having issues with the app registration, i havent received verification code, while it says a verification code has been sent to my email

The Sectelli doorbell camera does not connect with amazon alexa for visual display or even ring.

My battery is not charging

My camera is not recognizing motion!

I can't view live video! I has a message is This flow card is not supported. Please use the delivered sim card CAMBODIA/Phnom Penh (AS).

We have setup a 4g camera but are unable to get the Schedule timing to record only between 00:00 and 06:00. The system is recording at all times. Please advise.

I'm not able to get any recordings from the camera

My camera stopped working . Last night the motion light just stayed on. I could not connect with app. Now the camera is charhed again.
I tried everything. I unplugged power sorce reconnected , the Light is solid red and the reset will not turn blue. II deleted the app and reinstalled nothing happens still.
I can not get camera in pairing mode.
Plus when I went to log into it can't find my account.

my camera will not pair

Trouble changing passwords

Good day sir/Ma , I mistakenly logout my app and I’m unable to login , it’s asking of the QR code and I can’t find the carton of the camera again

I have a 4G LTE Ebitcam security camera. If the alarm alerts me that there is movement noted by the camera, how to I find out what it is?

I deleted my device and I can’t reinstall it. It says
The device is already in use, please confirm if the device needs to be reset and then re-add.
Please help

I purchased and installed my hd intelligent solar energy alert PTZ camera I can view. I can hear but it is not recording events. I've tried changing settings. Nothing is working. I had an incident last week so I need this camera working ASAP. Thank you

My camera has stopped working after 15 days.
Cant get connection with app in phone.
Have not registered a cloud account.
Have installed 16gb sd card.
Baught this for 250 usd!!!

My intelligent Solar Energy Alert PTZ camera will NOT turn on. I just received it 2 days ago.

La cámara no conecta con móvil iOS

I can’t get cameras to work and I can’t get an answer from yall

delet my ilink i never subscrive

Hi
Just purchased a ubox, at first it recorded and stored the days activities, after a couple of days the icloud turned off and it asked me to subscribe, which I did...still waiting to be connected!

had to change routers cant hook ubox up need help

Video cloud service not working

My is working long it cuts off around every 10 or 15 seconds

Can connect my camera

My 4g solar camera is no longer working only showing red from the indicator

Camera is not working

I purched your camra and Im trying to save full day data on your cliud fir 30 days trial. so far can not

Loss of live picture, Turned camera off and on to maybe reboot. No luck... Camera said have internet connection.

My cameras are all off line,I have recharged but it's still off line.whT should I do.?

Is there anyway for me to set up my camera on my property remotely? I had someone set the camera up, but I am trying to pair everything with the app from a remote location, I do have a picture of the QR code is there anyway to do this?

Thank you

Dean Correa.

I would like a refund back of my money from a purchase I made for a service I paid for that isn't of any use for me an I can't use here is the transaction number Posted:
5/19/2023 12:00 AM
Account:
XXXXXXX997
Amount:
$229.90
Type of Transaction:
Posted
Description:
460734 PURCHASE-SIG IM* UBOX NEW YORK NY 02351136 460734

I have accidentally purchased 3 one year package for 2 cameras I need help. My phone number is 229-344-4201 or fix it for me please

i want to change email address on an old existing account

I paid for cloud video on both cameras and no video shows up on either camera