Published by Maxwell Wang on Jun 29, 2023

Report an issue with UBox.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with UBox?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Maxwell Wang to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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UBox Customer Insights

1. The other person still receives notifications but cannot see the video feed at all, even in-app.Activity detection is horrible, it will catch shadows and trees moving in the distance but if a person walks by or a vehicle pass by it seldom detects them no matter how you apply the settings.

2. If you get this camera, save yourself the time & cash and skip the SD card.Won't let me pay for my subscription! I had someone trying to break into my vehicle last night and being able to pay would have helped with law enforcement needing to see the video.

3. What's the point of having a camera if you can't view the video feed? In addition to that, the motion detection feature is horrible.

4. App only allows video recording in 9 second clips and will not let you zoom or enlarge photos or video clips.I agree with others in that the camera is well made and the video is crystal clear.

5. Also you have to subscribe and pay to see video recordings after free 7 day trial but there's an SD memory card slot I will insert one to see if it will record to card.It's great when the app actually works.

6. The camera feed access is shared between myself and one other person but after a month or so, only I remain able to access the camera feed despite both of us receiving the notifications.

7. When it works.So my device was working fine until this morning after I got an update for the app, now when I get notifications of movement, the device won't allow me to view outside where I have the unit located.

8. The problem is that, more often than not, the app fails to retrieve the video feed.

9. Hopefully you all can reissue out a fix to take care of the problem!!!The app doesn't popup on my smartphone screen when motion activated like Ring app does.

10. The app crashes anytime split screen is attempted! Hopefully that's rectified soon! Another negative is that if you have multiple cameras you must constantly switch between them in the app? Come on why not have them run simultaneously at least more than just one.

11. I find also that this app is draining my cell phone battery much faster than before I installed it.Somewhat useful....... Once per download.

Steps to Troubleshoot & Fix UBox Issues

1. Fix UBox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart UBox: Restarting the app will resolve most errors.
  2. Update the UBox App. Here is how:
    1. On Android goto PlayStore » Search for "UBox" » Open UBox » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBox » click "UPDATE".
  3. Clear UBox app cache: Clearing cached data will force your app to retrieve the latest data directly from UBox servers.
    1. On Android, goto Settings » Apps » Select "UBox" » click Storage » click "Clear Cache".
  4. Check UBox app permissions. If any of these permissions required to use your device's features are disenabled, UBox might not work.
  5. Uninstall and reinstall UBox. If nothing else has worked, completely uninstall UBox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UBox not working

2. Fix UBox Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make UBox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UBox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UBox may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • How do we download picture from cloud to our computer. We did YouTube tutorial. But, we don't get the share device option to send the video.

    — by Tom Sepelia 1 week ago

  • My camera is blinking red light but now is showing touch light

    — by Ani sunday 2 weeks ago

  • Hi, I’m missing footage from the camera and pay for the storage. I was wondering if there is any way to obtain the full video for a period of time. Thanks!

    — by Victoria Dante 2 weeks ago

  • Hi, I'm a CCTV seller and installer. My clients Ubox 4G camera suddenly started blinking steady red and all the attempts to reset it failed. Please, how do I solve this problem?

    — by Onyekaonwu Victory 2 weeks ago

  • Why isn’t my UBox recording activities on my cloud

    — by Robert Briones 3 weeks ago

  • Hey,
    I have a 4g solar camera, and my question is: can i save my movies that the camera makes to one otter place on my gsm

    — by Jean Daems 1 month ago

  • I receive these message every time I login to my ubox App
    Cloud videos Playback service has expired, please Renew.
    How do renew it or be able to playback.
    Please it urgent.

    — by ALFRED OLU 1 month ago

  • Hello I recently got my cameras a lot I know longer have them I had to send them back I got the six month plan. Can y’all cancel it?

    — by Tiffany harris 2 months ago

  • why isn't my doorbell ringing thru on my phone? People are here and gone before I get notification

    — by Brenda Pickens 2 months ago

  • in the account registration stage, i wasnt shown a verificaton code input box section, i only received a validation message, which i opened and it says successfull, and it took me straight to add family and add device interface, is this another method? can it add the camera without a verification code process? please help me out

    — by prosper 2 months ago

  • im having issues with the app registration, i havent received verification code, while it says a verification code has been sent to my email

    — by prosper 2 months ago

  • The Sectelli doorbell camera does not connect with amazon alexa for visual display or even ring.

    — by Azinwi Chungong 2 months ago

  • My battery is not charging

    — by Daniel aquino 2 months ago

  • My camera is not recognizing motion!

    — by Wim 2 months ago

  • I can't view live video! I has a message is This flow card is not supported. Please use the delivered sim card CAMBODIA/Phnom Penh (AS).

    — by lyheang 3 months ago

  • We have setup a 4g camera but are unable to get the Schedule timing to record only between 00:00 and 06:00. The system is recording at all times. Please advise.

    — by Gary 3 months ago

  • I'm not able to get any recordings from the camera

    — by Melvin 3 months ago

  • My camera stopped working . Last night the motion light just stayed on. I could not connect with app. Now the camera is charhed again.
    I tried everything. I unplugged power sorce reconnected , the Light is solid red and the reset will not turn blue. II deleted the app and reinstalled nothing happens still.
    I can not get camera in pairing mode.
    Plus when I went to log into it can't find my account.

    — by John Ferrentino 3 months ago

  • my camera will not pair

    — by Raewyn King 3 months ago

  • Trouble changing passwords

    — by Dan Murdock 3 months ago

  • Good day sir/Ma , I mistakenly logout my app and I’m unable to login , it’s asking of the QR code and I can’t find the carton of the camera again

    — by Abdulkarim Muhammed Fawaz 3 months ago

  • I have a 4G LTE Ebitcam security camera. If the alarm alerts me that there is movement noted by the camera, how to I find out what it is?

    — by Heidi Weil 3 months ago

  • I deleted my device and I can’t reinstall it. It says
    The device is already in use, please confirm if the device needs to be reset and then re-add.
    Please help

    — by Jorge Sotil 3 months ago

  • I purchased and installed my hd intelligent solar energy alert PTZ camera I can view. I can hear but it is not recording events. I've tried changing settings. Nothing is working. I had an incident last week so I need this camera working ASAP. Thank you

    — by Kim L Valente 3 months ago

  • My camera has stopped working after 15 days.
    Cant get connection with app in phone.
    Have not registered a cloud account.
    Have installed 16gb sd card.
    Baught this for 250 usd!!!

    — by Gunnar Hansson 3 months ago

  • My intelligent Solar Energy Alert PTZ camera will NOT turn on. I just received it 2 days ago.

    — by Whittaker Rick 3 months ago

  • La cámara no conecta con móvil iOS

    — by José Manuel 3 months ago

  • I can’t get cameras to work and I can’t get an answer from yall

    — by melinda howell 3 months ago

  • delet my ilink i never subscrive

    — by veloso Cardona 3 months ago

  • Hi
    Just purchased a ubox, at first it recorded and stored the days activities, after a couple of days the icloud turned off and it asked me to subscribe, which I did...still waiting to be connected!

    — by Isabella 3 months ago

  • had to change routers cant hook ubox up need help

    — by thomas tomburo 3 months ago

  • Video cloud service not working

    — by Mario 3 months ago

  • My is working long it cuts off around every 10 or 15 seconds

    — by Tina McRae 3 months ago

  • Can connect my camera

    — by Jose sandoval 3 months ago

  • My 4g solar camera is no longer working only showing red from the indicator

    — by Kachi 3 months ago

  • Camera is not working

    — by Daniel 3 months ago

  • I purched your camra and Im trying to save full day data on your cliud fir 30 days trial. so far can not

    — by jam 3 months ago

  • Loss of live picture, Turned camera off and on to maybe reboot. No luck... Camera said have internet connection.

    — by jacques groenteman 3 months ago

  • My cameras are all off line,I have recharged but it's still off line.whT should I do.?

    — by Oluchi 4 months ago

  • Is there anyway for me to set up my camera on my property remotely? I had someone set the camera up, but I am trying to pair everything with the app from a remote location, I do have a picture of the QR code is there anyway to do this?

    Thank you

    Dean Correa.

    — by Dean correa 4 months ago

  • I would like a refund back of my money from a purchase I made for a service I paid for that isn't of any use for me an I can't use here is the transaction number Posted:
    5/19/2023 12:00 AM
    Type of Transaction:
    460734 PURCHASE-SIG IM* UBOX NEW YORK NY 02351136 460734

    — by Kyle S Taylor 4 months ago

  • I have accidentally purchased 3 one year package for 2 cameras I need help. My phone number is 229-344-4201 or fix it for me please

    — by melinda howell 4 months ago

  • i want to change email address on an old existing account

    — by Santiago Garcia 4 months ago

  • I paid for cloud video on both cameras and no video shows up on either camera

    — by melinda howell 4 months ago

  • I have a camera solar powered it is already in service by ucon an now app did update an failed an while trying to use the app it prompted me to buy more data thru you guys I did an now it still doesn't work an I downloaded your app an still no working camera I would like a refund for buying your service that I can't use I am not a happy customer please refund me my money I paid like over 200 bucks for something I can't not use that's wrong to take a person's money an not get the service they was wanting g or can't get

    — by Kyle S Taylor 4 months ago

  • 9012823970

    — by Lucette Gibbs 4 months ago

  • Customer service phone number please

    — by Lucette Gibbs 4 months ago

  • Network goes off the camera not stable

    — by Lanre 4 months ago

  • Please kindly link me to direct app for ubox support on solar ptz, thank you

    — by Abdullahi Haruna 4 months ago

  • My Qr scan code has fade up, as such it can't scan the PTZ solar camra, how do I get another scan code

    — by Abdullahi Haruna 4 months ago

  • I had to replace a faulty camera which I paid for a year’s subscription for iCloud. How do I get that on the new one without paying?

    — by Tim h 4 months ago

  • Hi i have big problem with camera 4 g 10637202110 i ant connect to ubox and after reset cant again

    — by Krasimir 4 months ago

  • Camera not responding, no feed. Can't see anything. I've purchased all updates and extentions for 1 year.

    — by Chad 4 months ago

  • How can I renew to open old videos

    — by Ritabeauty 4 months ago

  • Does anyone even read these and help the consumer with issues.

    — by CHRIS WALKER 4 months ago

  • My camera will not stay charged

    — by Bobbie 4 months ago

  • I have received my ubox I installed the batteries and still have not gotten any lights turned on no blue light nothing so then I charged the batteries all night and still after I installed them I have no activity from the ubox camera , no lights no activity at all. I would like a new one or a refund please thank you

    — by Andrea Lunceford 4 months ago

  • I can’t get my camera to pull up plus will not get any notifications please help

    — by Brad Davis 4 months ago

  • What memory cards do the intelligent solar energy alert ptz camera support I have a 256 that I can not format from the camera

    — by Ollie Wright 4 months ago

  • I am able to connect to the camera from my Samsung and Iphone. I can move the camera and turn light on and off. I do not receive video when connected

    — by CHRIS WALKER 4 months ago

  • Kann ich meine U Box kamera am Händy aktivieren vom Ausland, kamera ist angeschlossen im ausland, habe am Händy versehentlich gelöscht

    — by Johannes Muth 4 months ago

  • Need help getting camera to respond per directions. Need help!

    — by Ed Lyons 4 months ago

  • Need help pairing Ubox solar camera

    — by Terence Johnson 4 months ago

  • Hello,
    My camera is not loading images, it says online but after I clicked to access a live image, it keeps loading then nothing is happening

    — by Dave Chengoue 4 months ago

  • Blue light flashing and voice says, "the camera is ready to begin pairing". What now?

    — by Ed Lyons 4 months ago

  • Cancel my subscription please,

    — by Lori williams 4 months ago

  • Sold camera, no longer have it.

    — by Lori williams 4 months ago

  • Hi there I can't get my door camera to work

    — by Rosemarie Foster 4 months ago

  • Troubleshooting problem please help me out

    — by RAYMOND 5 months ago

  • My PTZ camera is blinking blue and red , please should I do ?

    — by RAYMOND 5 months ago

  • Do I have to have a subscription service

    — by Larry mooney 5 months ago

  • Can I set the trail cam to send an alert to my phone when movement is detected?

    — by Judy Solinski 5 months ago

  • When I get an alert I go the the app and it wont open and if it eventually does then it closes after 1/2 second?

    — by Marla 5 months ago

  • This is not a complaint. I would like to know how to receive push notifications when my security camera detects motion. Thank you.

    — by Teri 5 months ago

  • I'm having a steady blinking blue light

    — by David Luiz Ugebe 5 months ago

  • Hello!
    Please, tell me how can I reboot camera remotely?

    — by Dmitry 5 months ago

  • My intelligent camera blinks blue lights and since it doesn't connect online

    — by Malachy obinna 5 months ago

  • My number is 304-880-4109 I need help

    — by Kevin Helton 5 months ago

  • My camera worked for a few days and now it’s not working?

    — by Karina Montgomery 5 months ago

  • My internet account changed and I can't seem to update my account please call and help me. I have tried to do this for over 2 weeks and the app isn't helpful. Thanks

    — by Gabriela Verdugo 5 months ago

  • My cloud storage says it is good until 9-24-23. It just made me buy more because it said my cloud expired. Why do I keep having to buy more when I still have time that I paid for

    — by Bob Harney 5 months ago

  • My ptz camera light turned to steady red light after few weeks of installation, since then it doesn't connect to online again, please what could be the solution to it.

    — by Malachy obinna 5 months ago

  • Hello,

    I have purchased your Wireless Video UBox doorbell, however am having trouble with installation. Could please have some assistance?

    Thank you in advance,

    — by Sammi 5 months ago

  • Hi, I have a new camera to replace a faulty one. How do I allocate it to the old camera cloud storage? surely I don't have to buy it again!

    — by Glenn Newman 5 months ago

  • My ICAM camera keeps shutting down and i purchased the cloud service and need to be able to access videos and photos on the cloud Please send instructions on how to acess photos and videos on the cloud with camera down and trouble shoot my cameras Thanks

    — by Dennis Whitt 5 months ago

  • I'm trying to set up my camera but the LED light is always red never blue and there is no reset button. Thanks

    — by Jacob William Quittenden 5 months ago

  • Hi i recently purchased the doorbell but there's no screw to attach to bracket on wall do you know were i could purchase one

    — by Rachel taylor 6 months ago

  • I would like to cancel my subscription order number 1PAY1ZA42023031

    — by Huoy ly 6 months ago

  • Am not able to re purchase clouds for my CC camera

    — by Christine C Adiuku 6 months ago

  • Am not able to re purchase clouds for my CC camera

    — by Christine C Adiuku 6 months ago

  • I was trying to get my camera to work I had no video I hit something deletedy device can't get back oni try to add device again and it says already have them it. Says adnormel connect iam a disabled person I have no internet my sister bought me this for 4g hook up please help me thanks

    — by Michele M Alibrando 6 months ago


    — by Gert 6 months ago

  • 4 G Camera qr code not scanning
    How to set up camera manually without qr code...? App only provide for scanning not manually setup

    — by Gert 6 months ago

  • Hi I reset my ubox 4g camera cause the Sim card was faulty. The qr code is not scanning
    How do I link the device to app.. No option to manually do it on app

    — by Gert 6 months ago

  • I am unable to connect my device.
    I have tried several time. I am trying to connect t to 2.4g & my password is correct. Thank you!

    — by Tanya Holm 6 months ago

  • My camera works fine but It will not save videos to the SD card. I am not using the cloud service. I would like to save the videos it records to the SD card installed. I also do not see any way to update the firmware on my camera.

    — by Don Zaron 6 months ago

  • Failed to connect device to the application,show right from step one

    — by Shanks Tamale 6 months ago

  • I can not enter my account by face recognition! how did she do it and the app only let me enter by username and password, I reset the password and when I entered the app, I don't have any device!! I have 4 cameras working that send me notification so far and I can't see them! 2 more connected and without batteries! my telephone service plan is paid for 6 months in all! please ! can you help me? Thanks since now

    — by José bobbio 6 months ago

  • Please how can I shear my camera with my family members it must not be on my phone alone. I needed to share it with my wife and kids please help me out

    — by Vincent 6 months ago

  • Still no cloud on my camera paid by papal on 26 Feb sent complaint yesterday still no reply what is going on not happy?

    — by Fred Mitchell 6 months ago

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