contact UBox

Contact UBox

Published by Maxwell Wang
Updated: Feb 22, 2023

Report an issue with UBox.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with UBox?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Maxwell Wang to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

UBox Features and Description

A new client for power saving intelligent video device Main Features: - Support user register and binding device to user account - Support power-saving mode and remote wakeup - Support TF recording and cloud recording video - Support notification with a snapshot - Support notification with AI face recogization - Live view H.264 720P/1080P up to 30FPS - Dual way audio - Remote Parameter setting - Remote query alert and playback - Support WiFi doorbell - Support WiFi battery camera - Support 4G wireless battery camera - Support Solar WiFi/4G wireless camera - Support Panoramic camera

contact UBox image 2   contact UBox image 2

Troubleshoot and Solve Common UBox Issues

How to Fix UBox Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with UBox, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if UBox is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter UBox user reports here >>. If other users are reporting that UBox is down, you'll need to wait until UBox itself fixes the issue.

  2. Clear UBox app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.


    — by Gert 1 week ago

  • 4 G Camera qr code not scanning
    How to set up camera manually without qr code...? App only provide for scanning not manually setup

    — by Gert 1 week ago

  • Hi I reset my ubox 4g camera cause the Sim card was faulty. The qr code is not scanning
    How do I link the device to app.. No option to manually do it on app

    — by Gert 1 week ago

  • I am unable to connect my device.
    I have tried several time. I am trying to connect t to 2.4g & my password is correct. Thank you!

    — by Tanya Holm 1 week ago

  • My camera works fine but It will not save videos to the SD card. I am not using the cloud service. I would like to save the videos it records to the SD card installed. I also do not see any way to update the firmware on my camera.

    — by Don Zaron 2 weeks ago

  • Failed to connect device to the application,show right from step one

    — by Shanks Tamale 2 weeks ago

  • I can not enter my account by face recognition! how did she do it and the app only let me enter by username and password, I reset the password and when I entered the app, I don't have any device!! I have 4 cameras working that send me notification so far and I can't see them! 2 more connected and without batteries! my telephone service plan is paid for 6 months in all! please ! can you help me? Thanks since now

    — by José bobbio 2 weeks ago

  • Please how can I shear my camera with my family members it must not be on my phone alone. I needed to share it with my wife and kids please help me out

    — by Vincent 2 weeks ago

  • Still no cloud on my camera paid by papal on 26 Feb sent complaint yesterday still no reply what is going on not happy?

    — by Fred Mitchell 3 weeks ago

  • Why has my cloud not come on yet when I paid for 30 days by PayPal on 27 February.?

    — by Fred Mitchell 3 weeks ago

  • Good afternoon! The red LED on the Ubox camera is constantly flashing. Please help me solve this problem.

    — by treu 3 weeks ago

  • I need to information on an account. I purchased a home with the two cameras and I need to find out about the cloud services that you provide. How do I update them and renew them the email on account is [email protected] thank you

    — by Maryl Soto 3 weeks ago

  • when someone rings my door bell all is good, but when the next person presses the door bell the plug in is fine but not my phone on checking the silent line is on the screen, I remove it then but when I go to something else on my phone the line comes back

    — by Francis Wernicki 1 month ago

  • Hello, my Camera, IMEI: 868022030783240
    Is having problems since November of last Year but it has been hard reaching you. Can you please get back to me through email, I am trying to send it you you through mail to see if we can fix it, I also what to know if this camera still has Warranty.

    — by Andy 1 month ago

  • My cameras have been stolen. Is there anyway i can track them please?

    — by Stephen Tagoe 1 month ago

  • My ubox refuse to reset

    — by Nelson 1 month ago

  • My cameras didn’t bring a sim’s card how do I get them, can they operate with out one since they didn’t come with them?

    — by Ramon Alvarez 1 month ago

  • Dear,

    How can i set the Notifications (device) Activity detected

    — by Talal 1 month ago

  • My Camera is showing red light

    — by Mohamed K Kamara 1 month ago

  • I am finding it very difficult to pay for my cloud service from Nigeria

    — by Ibrahim Dalil 1 month ago

  • We want re-add some cameras but the code have faded, what can we do?

    — by Chidi Kamuche 1 month ago

  • Red and blue light blinking at same time Also not work 4G and I pay the sim car service

    — by Manuel Tenorio 1 month ago

  • I can't connect my camera can you help me

    — by Manuel Tenorio 1 month ago

  • Security camera no connection internet help me please

    — by Jorge 1 month ago

  • trying to use ubox with an A03s with a K&Fconcept PTZ alert Cell camera and with the biue led lit the screen changes to a scan screen that lasts less than a second and I can not scan and can't continue.

    — by Eric Crawford 1 month ago

  • I am unable to log on since my iPhone upgrade and Wi-Fi change

    — by Noel Morris 1 month ago

  • My iPhone upgradnow I am unable to go on line to view camera, unable to log on

    — by Noel Morris 1 month ago

  • Please I insert sim on my camera, but red light always blinking

    — by Bankole julius 2 months ago

  • Solar camera not working since Friday.
    Please call me to trouble shoot.
    Joe Kelly
    1081 Captains Walk Street, Sanibel FL

    — by ROSEANN KELLY 2 months ago

  • i purchased 2 cellular security cameras with solar charging. they both worked great the first day i purchased the cellular through your app but still black screen with circular spinning wheel? i still get alerts when someone walks bye though?

    — by jim farabaugh 2 months ago

  • Can no longer log in to my [email protected] account and camera offline for months

    — by James Kuminecz 2 months ago

  • I can't get back into my APP with my [email protected] account. No reset email received. Also ca m er

    — by James Kuminecz 2 months ago

  • My cameras will not notify me anymore

    — by Christine Spencer 2 months ago

  • Camera stopped working no lights are on 79%. Charged. And does not reset still under warranty red light was flashing now nill

    — by Ronnie griffin 2 months ago

  • I lost my solar PTZ camera Q r code please how can I recover it

    — by Innocent 2 months ago

  • I can not play back my videos

    — by Shaniqua Johnson 3 months ago

  • How to install ubox application in Android tv

    — by Bipin 3 months ago

  • My UBOX says offline. How do I fix this?

    — by MaryAnne Love 3 months ago

  • Les compré dos cámaras y perdí la señal en mi teléfono aunque aparentemente funciona pero no logro tener la imagen en mi telefono

    — by Lorenzo 3 months ago

  • Am not able to pay for my cloud service via paypal like i used to

    — by Jefrey Otieno 3 months ago

  • How do I use on Windows 10 PC? Is there a URL to download? Brian M New York

    — by Brian 3 months ago

  • Solar panel’s are not working

    — by Keenan 3 months ago

  • I recently bought cameras with solar panels and the cameras will not keep a charge

    — by Keenan 3 months ago

  • My ubox was turned on saying ready to pair than it shut of won't come back on even when I plug it up not happy been what for this awhill

    — by Gary 3 months ago

  • Hello my camera says offline and it won’t let me get back in I diagnose it still nothing I been trying since 11/22/22 still nothing please help if I new this I would have not purchased this one especially since I can’t get no help from customer support

    — by Catina 3 months ago

  • Purchased this 4G Intelligent Solar Energy Alert PTZ camera which arrived a few weeks ago with a SIM card that doesn't work for CANADA!! Finally received a Virgin Mobile SIM card after waiting 2 weeks for it. Inserted it into camera after first getting it to work on iPhone. All that happens is that it quickly and repetitively flashes between red and blue! Need help now! 1-780-267-5813. Mike

    — by Michael Luchak 3 months ago

  • trying to connect to another phone. family member. can you please send instruction on how to do this please . thank you

    — by Florence 4 months ago

  • Please I have made a cloud service subscription for two years, that is until 2024. But after it works for just some days or weeks it has not been storing again, what is the problem pls

    — by Hamisu Aliyu 4 months ago

  • How do I reconnect my camera to a new wi-fi signal?

    — by David P Hemingway 4 months ago

  • Followed your instructions and deleted app now will not reload why

    — by Garrydglispey 4 months ago

  • I have two of your remote cameras It won’t let me access either one of them

    — by Garrydglispey 4 months ago

  • No consigo añadir dispositivo, me indica dispositivo defectuoso contactar con ud.

    — by Marc martinez sanchez 4 months ago

  • Not connecting to EE 4g although it has good signal red light on constantly

    — by Heath chambers 4 months ago

  • van i use camera supporting i-cam app with ubox app

    — by Sari Mashal 5 months ago

  • Can't remember my portal address for my mplay can anyone help

    — by Patrick plas 5 months ago

  • Hi there, my 4g solor camera was working fine , just a few days ago the app failed to connect the app. I have to keep trying to connect with camera 5 to 10 time until connect to camera that things is annoying me and not practical for security camera i am not also if my mobile connect to wifi with same 4g net work OPERATOR the number of attempts reduced, please do the necessary to solve these problems.

    — by Mohd saeed 5 months ago

  • Hi there, my 4g solor camera was working fine , just a few days ago the app failed to connect the app. I have to keep trying to connect with camera 5 to 10 time until connect to camera that things is annoying me and not practical for security camera i am not also if my mobile connect to wifi with same 4g net work OPERATOR the number of attempts reduced, please do the necessary to solve these problems.

    — by Mohd saeed 5 months ago

  • I have a UBOX camera with iCloud services and no activity is being recorded. What is happening?

    — by Chester Jones 5 months ago


    — by Bobby 5 months ago


    I have this problem, after I changed the wifi network and uninstalled the camera from my phone:

    "If the device blue light is always on after the configuration, however, the configuration fails, it needs to look at the reasons for the failure, for example, if the device are already tied to another account, you need to contact after-sale service."

    What should I do?

    Thank you

    Jorge Gomes

    — by jorge gomes 5 months ago

  • I paid for 30 day cloud access wants another payment

    — by Alexis christman 5 months ago

  • Trying to get your wireless 4g camera to work. Can’t seem to get notifications when camera sees something need help or camera goes back

    — by Douglas 5 months ago

  • I have a t mobile network and the UBox said it on a AT&T network. So I think that’s why it’s takes a long time to connect. The first camera doesn’t even work the right way I can’t play by the video.

    — by Robert 5 months ago

  • No playback, no delete, paid for services. Still no respons

    — by jerry williams 5 months ago

  • I recently purchased a ubox camera doorbell. The battery drains in less than 3 days.

    — by Todd Bilovus 5 months ago

  • My camera stopped connecting to Wi-Fi about 2 weeks ago to this date.

    — by D Foster 5 months ago

  • Delete old videos

    — by jerry williams 5 months ago

  • can not connect to camera buffers and no live feed. recharged p
    battery but battery runs down fast

    — by irvin 5 months ago

  • Hello, I recently brought the WiFi solar panel camera, it was working fine and this morning it’s just stoped working, my other one is working fine, I have tried turning it off and on again and the WiFi too but still no luck, anything else I can do to get the camera working again please

    — by Amy Perkins 5 months ago

  • My ubox is only coming on when connected to the electric power source with the charger even when the app is showing full charge. This happens even when the solar pel is placed in hot sun. How can this problem be solved because I cannot keep the camera always connected to the charger as I have no electricity at the farm where I need the cmera.

    — by George 5 months ago

  • I have paid this month and my door bell is not working saying. I need to pay again it has take two payments quite a few time before, and I’m not perperred to do this again could you please help and transfer my money back

    — by Tamara 5 months ago

  • My box keep saying offline I cannot put the wi-fi password is

    — by Faye 6 months ago

  • Hi, i bought the ubianet doorbell a while ago and just started using it. The batteries ran out in a week and now it won't connect to WiFi or to the app. I have tried to reset it but the doorbell does not go into pairing mode. The light flashes quickly between red and blue and then it does nothing. Can you help me fix this?

    — by Manpreet Kanda 6 months ago

  • Went to turn on my security lights last night and camera was offline. It was on all day now how do I get it back on line.

    — by Robert Fisher 6 months ago

  • Am having issue on payment for 180days subscription for ptz camera

    — by Ezekiel 6 months ago


    — by JOSIAH FWANGSHAK 6 months ago

  • Camera goes off when viewing and also cannot remotely turn on the camera

    — by Sherwin 6 months ago

  • My cámara don’t work just

    — by Domingo molina 6 months ago

  • My camera showing offline and keep blinking Blue and red light. How can I get it back on line with that?

    — by Chiko 6 months ago

  • My camera says ready for connection, show code and it says code accepted and then it starts over saying ready for pairing UGH frustrating

    — by Nancy 6 months ago

  • My UBOX PZT will not pan or tilt. How can I repair?

    — by Peter Ferland 6 months ago

  • My PTZ camera will not pan or tilt.

    — by Peter Ferland 6 months ago

  • Hello, where can i obtain the ip address for my UBOX ring doorbell camera.

    — by Colin Peddie 6 months ago

  • I dont have pay pal how else do I renew my cloud . For my product .
    Please get back too me . Getting frusterated .

    — by Deborah Richard 6 months ago

  • Camera lens is blurry

    — by William Fulton 7 months ago

  • I've had this door Bell for about four or five months and I've noticed that it doesn't get the whole video and the delay is too long can you fix it.

    — by David Smith 7 months ago

  • Bună ziua,
    Am achiziționat o camera model Q13-4G-5MP și nu funcționează instalarea ei cu cartela 4G. Am cumpărat sim Vodafone, am incarcat si activat cartela cu credit, Am urmat toți pașii, am instalat aplicația UBox, când se oprește din licărit ledul albastru și scanez codul QR, îmi apare ca nu se poate conecta

    — by Moraru Aurel 7 months ago

  • I have been continusly being chrgd repeatly for a yrs cloud so I can keep videos for 30 and extra storage. I was chrgd when didnt even have a cam. And now agan chrgd early July and it still dont access or keep diles tells me to click event saved and pick the subscription.. but then it just wants to chrg me agai! But on the settings it says its acctive but I Stilll cant access! I do not use Cloud for Service typically, I pay for Google One Storage and had to pay special for the cloud which sucks and I cant find any way to chng to save and use Google one instead of cloud. I have contacted u b4 aout this pls call 218-616-4488

    — by Brandy Wohlenhaus 7 months ago

  • low battery! How to charge.

    — by michael lkin 7 months ago

  • The 4g solar camera is not turning on the mobile phone

    — by Adam Oyibo 7 months ago

  • I bought a second camera but I can not add device to my ubox app. it shows is not a 4g device. it just work fine for my 1st. camera.

    — by Larry DANG 7 months ago

  • The camera LED light continue to blink red and blue light I want this to be solved immidiately waiting for your urgent reply thanks

    — by Ajiboye Rasheed 7 months ago

  • You remove an entire network of cameras and you are double billing for cloud service of 180days. You cancel Icoud after 5 days of use when 180 days was paid.

    — by Dan Knutson 7 months ago

  • It connects but times out...

    — by Lisa 7 months ago

  • I need help it want stay on and help with the door bell chime

    — by Rosalyn Austin 7 months ago

  • The security camera control on my android phone is not controlling/ rotating the camera.

    — by Gloria Adebanjo 7 months ago

  • problem cloud konekt un sd karte

    — by Savo 7 months ago

  • Why my battery only last for one day?

    — by Janice Hardison 7 months ago

  • I have tried & tried to put the password in while setting up camera but it keeps telling me it's the wrong password.

    — by Pat Martin 7 months ago

  • Offline.. QR code not scanning. How do I recharge 4g if scan not working?

    — by Alicia Nestal 8 months ago

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