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How do we download picture from cloud to our computer. We did YouTube tutorial. But, we don't get the share device option to send the video.

My camera is blinking red light but now is showing touch light

Hi, I’m missing footage from the camera and pay for the storage. I was wondering if there is any way to obtain the full video for a period of time. Thanks!

Hi, I'm a CCTV seller and installer. My clients Ubox 4G camera suddenly started blinking steady red and all the attempts to reset it failed. Please, how do I solve this problem?

Why isn’t my UBox recording activities on my cloud

Hey,
I have a 4g solar camera, and my question is: can i save my movies that the camera makes to one otter place on my gsm

I receive these message every time I login to my ubox App
Cloud videos Playback service has expired, please Renew.
How do renew it or be able to playback.
Please it urgent.

Hello I recently got my cameras a lot I know longer have them I had to send them back I got the six month plan. Can y’all cancel it?

why isn't my doorbell ringing thru on my phone? People are here and gone before I get notification

in the account registration stage, i wasnt shown a verificaton code input box section, i only received a validation message, which i opened and it says successfull, and it took me straight to add family and add device interface, is this another method? can it add the camera without a verification code process? please help me out

im having issues with the app registration, i havent received verification code, while it says a verification code has been sent to my email

The Sectelli doorbell camera does not connect with amazon alexa for visual display or even ring.

My battery is not charging

My camera is not recognizing motion!

I can't view live video! I has a message is This flow card is not supported. Please use the delivered sim card CAMBODIA/Phnom Penh (AS).

We have setup a 4g camera but are unable to get the Schedule timing to record only between 00:00 and 06:00. The system is recording at all times. Please advise.

I'm not able to get any recordings from the camera

My camera stopped working . Last night the motion light just stayed on. I could not connect with app. Now the camera is charhed again.
I tried everything. I unplugged power sorce reconnected , the Light is solid red and the reset will not turn blue. II deleted the app and reinstalled nothing happens still.
I can not get camera in pairing mode.
Plus when I went to log into it can't find my account.

my camera will not pair

Trouble changing passwords

Good day sir/Ma , I mistakenly logout my app and I’m unable to login , it’s asking of the QR code and I can’t find the carton of the camera again

I have a 4G LTE Ebitcam security camera. If the alarm alerts me that there is movement noted by the camera, how to I find out what it is?

I deleted my device and I can’t reinstall it. It says
The device is already in use, please confirm if the device needs to be reset and then re-add.
Please help

I purchased and installed my hd intelligent solar energy alert PTZ camera I can view. I can hear but it is not recording events. I've tried changing settings. Nothing is working. I had an incident last week so I need this camera working ASAP. Thank you

My camera has stopped working after 15 days.
Cant get connection with app in phone.
Have not registered a cloud account.
Have installed 16gb sd card.
Baught this for 250 usd!!!

My intelligent Solar Energy Alert PTZ camera will NOT turn on. I just received it 2 days ago.

La cámara no conecta con móvil iOS

I can’t get cameras to work and I can’t get an answer from yall

delet my ilink i never subscrive

Hi
Just purchased a ubox, at first it recorded and stored the days activities, after a couple of days the icloud turned off and it asked me to subscribe, which I did...still waiting to be connected!

had to change routers cant hook ubox up need help

Video cloud service not working

My is working long it cuts off around every 10 or 15 seconds

Can connect my camera

My 4g solar camera is no longer working only showing red from the indicator

Camera is not working

I purched your camra and Im trying to save full day data on your cliud fir 30 days trial. so far can not

Loss of live picture, Turned camera off and on to maybe reboot. No luck... Camera said have internet connection.

My cameras are all off line,I have recharged but it's still off line.whT should I do.?

Is there anyway for me to set up my camera on my property remotely? I had someone set the camera up, but I am trying to pair everything with the app from a remote location, I do have a picture of the QR code is there anyway to do this?

Thank you

Dean Correa.

I would like a refund back of my money from a purchase I made for a service I paid for that isn't of any use for me an I can't use here is the transaction number Posted:
5/19/2023 12:00 AM
Account:
XXXXXXX997
Amount:
$229.90
Type of Transaction:
Posted
Description:
460734 PURCHASE-SIG IM* UBOX NEW YORK NY 02351136 460734

I have accidentally purchased 3 one year package for 2 cameras I need help. My phone number is 229-344-4201 or fix it for me please

i want to change email address on an old existing account

I paid for cloud video on both cameras and no video shows up on either camera

I have a camera solar powered it is already in service by ucon an now app did update an failed an while trying to use the app it prompted me to buy more data thru you guys I did an now it still doesn't work an I downloaded your app an still no working camera I would like a refund for buying your service that I can't use I am not a happy customer please refund me my money I paid like over 200 bucks for something I can't not use that's wrong to take a person's money an not get the service they was wanting g or can't get

9012823970

Customer service phone number please

Network goes off the camera not stable

Please kindly link me to direct app for ubox support on solar ptz, thank you

My Qr scan code has fade up, as such it can't scan the PTZ solar camra, how do I get another scan code

I had to replace a faulty camera which I paid for a year’s subscription for iCloud. How do I get that on the new one without paying?

Hi i have big problem with camera 4 g 10637202110 i ant connect to ubox and after reset cant again

Camera not responding, no feed. Can't see anything. I've purchased all updates and extentions for 1 year.

How can I renew to open old videos

Does anyone even read these and help the consumer with issues.

My camera will not stay charged

I have received my ubox I installed the batteries and still have not gotten any lights turned on no blue light nothing so then I charged the batteries all night and still after I installed them I have no activity from the ubox camera , no lights no activity at all. I would like a new one or a refund please thank you

I can’t get my camera to pull up plus will not get any notifications please help

What memory cards do the intelligent solar energy alert ptz camera support I have a 256 that I can not format from the camera

I am able to connect to the camera from my Samsung and Iphone. I can move the camera and turn light on and off. I do not receive video when connected

Kann ich meine U Box kamera am Händy aktivieren vom Ausland, kamera ist angeschlossen im ausland, habe am Händy versehentlich gelöscht

Need help getting camera to respond per directions. Need help!

Need help pairing Ubox solar camera

Hello,
My camera is not loading images, it says online but after I clicked to access a live image, it keeps loading then nothing is happening

Blue light flashing and voice says, "the camera is ready to begin pairing". What now?

Cancel my subscription please,

Sold camera, no longer have it.

Hi there I can't get my door camera to work

Troubleshooting problem please help me out

My PTZ camera is blinking blue and red , please should I do ?

Do I have to have a subscription service

Can I set the trail cam to send an alert to my phone when movement is detected?

When I get an alert I go the the app and it wont open and if it eventually does then it closes after 1/2 second?

This is not a complaint. I would like to know how to receive push notifications when my security camera detects motion. Thank you.

I'm having a steady blinking blue light

Hello!
Please, tell me how can I reboot camera remotely?

My intelligent camera blinks blue lights and since it doesn't connect online

My number is 304-880-4109 I need help

My camera worked for a few days and now it’s not working?

My internet account changed and I can't seem to update my account please call and help me. I have tried to do this for over 2 weeks and the app isn't helpful. Thanks

My cloud storage says it is good until 9-24-23. It just made me buy more because it said my cloud expired. Why do I keep having to buy more when I still have time that I paid for

My ptz camera light turned to steady red light after few weeks of installation, since then it doesn't connect to online again, please what could be the solution to it.

Hello,

I have purchased your Wireless Video UBox doorbell, however am having trouble with installation. Could please have some assistance?

Thank you in advance,
Sammi

Hi, I have a new camera to replace a faulty one. How do I allocate it to the old camera cloud storage? surely I don't have to buy it again!

My ICAM camera keeps shutting down and i purchased the cloud service and need to be able to access videos and photos on the cloud Please send instructions on how to acess photos and videos on the cloud with camera down and trouble shoot my cameras Thanks

I'm trying to set up my camera but the LED light is always red never blue and there is no reset button. Thanks

Hi i recently purchased the doorbell but there's no screw to attach to bracket on wall do you know were i could purchase one

I would like to cancel my subscription order number 1PAY1ZA42023031

Am not able to re purchase clouds for my CC camera

Am not able to re purchase clouds for my CC camera

I was trying to get my camera to work I had no video I hit something deletedy device can't get back oni try to add device again and it says already have them it. Says adnormel connect iam a disabled person I have no internet my sister bought me this for 4g hook up please help me thanks

4G SOLAR CAMERA DON'T SCAN QR CODE
APP ONLY PROVIDES FOR QR SCANNING HOW CAN IT BE CONNECTED MANUALLY

4 G Camera qr code not scanning
How to set up camera manually without qr code...? App only provide for scanning not manually setup

Hi I reset my ubox 4g camera cause the Sim card was faulty. The qr code is not scanning
How do I link the device to app.. No option to manually do it on app

I am unable to connect my device.
I have tried several time. I am trying to connect t to 2.4g & my password is correct. Thank you!

My camera works fine but It will not save videos to the SD card. I am not using the cloud service. I would like to save the videos it records to the SD card installed. I also do not see any way to update the firmware on my camera.

Failed to connect device to the application,show right from step one

I can not enter my account by face recognition! how did she do it and the app only let me enter by username and password, I reset the password and when I entered the app, I don't have any device!! I have 4 cameras working that send me notification so far and I can't see them! 2 more connected and without batteries! my telephone service plan is paid for 6 months in all! please ! can you help me? Thanks since now

Please how can I shear my camera with my family members it must not be on my phone alone. I needed to share it with my wife and kids please help me out

Still no cloud on my camera paid by papal on 26 Feb sent complaint yesterday still no reply what is going on not happy?