Published by Maxwell Wang on Oct 31, 2024

contact UBox Chat with our AI-based UBox Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with UBox?



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What users are saying

1. The other person still receives notifications but cannot see the video feed at all, even in-app.Activity detection is horrible, it will catch shadows and trees moving in the distance but if a person walks by or a vehicle pass by it seldom detects them no matter how you apply the settings.

2. If you get this camera, save yourself the time & cash and skip the SD card.Won't let me pay for my subscription! I had someone trying to break into my vehicle last night and being able to pay would have helped with law enforcement needing to see the video.

3. What's the point of having a camera if you can't view the video feed? In addition to that, the motion detection feature is horrible.

4. App only allows video recording in 9 second clips and will not let you zoom or enlarge photos or video clips.I agree with others in that the camera is well made and the video is crystal clear.

5. Also you have to subscribe and pay to see video recordings after free 7 day trial but there's an SD memory card slot I will insert one to see if it will record to card.It's great when the app actually works.

6. The camera feed access is shared between myself and one other person but after a month or so, only I remain able to access the camera feed despite both of us receiving the notifications.

7. When it works.So my device was working fine until this morning after I got an update for the app, now when I get notifications of movement, the device won't allow me to view outside where I have the unit located.

8. The problem is that, more often than not, the app fails to retrieve the video feed.

9. Hopefully you all can reissue out a fix to take care of the problem!!!The app doesn't popup on my smartphone screen when motion activated like Ring app does.

10. The app crashes anytime split screen is attempted! Hopefully that's rectified soon! Another negative is that if you have multiple cameras you must constantly switch between them in the app? Come on why not have them run simultaneously at least more than just one.

11. I find also that this app is draining my cell phone battery much faster than before I installed it.Somewhat useful....... Once per download.

Steps to Troubleshoot & Fix UBox Issues

1. Fix UBox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UBox: Restarting the app will resolve most errors.
  2. Update the UBox App. Here is how:
    1. On Android goto PlayStore » Search for "UBox" » Open UBox » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBox » click "UPDATE".
  3. Clear UBox app cache: Clearing cached data will force your app to retrieve the latest data directly from UBox servers.
    1. On Android, goto Settings » Apps » Select "UBox" » click Storage » click "Clear Cache".
  4. Check UBox app permissions. If any of these permissions required to use your device's features are disenabled, UBox might not work.
  5. Uninstall and reinstall UBox. If nothing else has worked, completely uninstall UBox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UBox not working


2. Fix UBox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UBox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UBox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UBox may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 weeks ago by Maria Pontes

I paid for a full year of video surveillance on the cloud, nothing is being retained. I have people coming and going, Seeing that this is not being collected and several attempts to contact your office. I want a refund.

— 1 month ago by Legends Golf & Country Club

I need a billing copy of the most recent data purchased

— 3 months ago by Sergey Dyubin

Здравствуйте! У меня 3 Видео-Камеры Link Solar QH15G-4G Я раздал доступ ещё 2 пользователям. Произошла проблема похожая на сбой программы на iPhone. Описываю проблему; При входе в приложение UBOX камеры привязанные к аккаунту не запускаются, в приложении - сортировка устройств отображаются, в диагностика сети показана проблема Access Service (udp:20001) ❌ NTP Service (udp:123) ❌ Нажимаю на камеру, происходит поиск и чёрный экран - где должна камера показывать online трансляцию, другие камеры также не работают, всё это происходит, только на одном телефоне Apple, с любой учётной записью, на других телефонах все камеры доступны и работают. Программу удалял, кэш чистил, с учетной записи admin доступ предоставлял по новой, сам телефон с других приложений любые видео транслирует ( пример YouTube). При сбросе в настройках телефона Сотовая связь/передача даных - сброс APN, входишь в приложение UBox камеры работают короткое время, переключаешь на другую камеру, опять все камеры не доступны, не работают и снова в диагностике сети показывает проблему: Access Service (udp:20001) ❌ Помогите Пожалуйста! Возможно проблема в блокировке трафика или в защите перехвата данных. Данные телефона: iPhone Apple 13 Login; cquz@redacted UBIA ID: 170947 В чём проблема? Помогите!

— 4 months ago by Raymond Serandon

Hi I renewed my cloud subscription until Sept 20 2025 under order number number 1Z1ZACS202409160MI376E5849 My UID EZCSF2KWWN4Q25IZHKJQ I have no recording now going to you cloud service please help to check.. Thank you..

— 4 months ago by Raymond Serandon

Hi I renewed my cloud subscription until Sept 20 2024 under order number number 1Z1ZACS202409160MI376E5849 My UID EZCSF2KWWN4Q25IZHKJQ I have no recording now going to you cloud service please help to check.. Thank you.

— 4 months ago by Henry Manzo

I cannot get the $1.99 payment to register. I have had great success with the cameras, but suddenly, I am unable to get the screen to display the input for the cc code # required for my card to be charged. Please advise.

— 6 months ago by Akande

UID: ZR5K2HMR6NT5MBK2VABA This camera always have memory card issue, when insisted a FAT 32, it work for some days and later the camera will show no memoy card, have changed it three times

— 6 months ago by Akande

My camera with UID: ZR5K2HMR6NT5MBK2VABA The memory card will work for some days but later stop working, have change the memory card for up to 3 times

— 8 months ago by Robert Henson

I have found SD cards with communications between Ubia and a hacker named Cass.

— 8 months ago by Anton Cornelis Van Meijgaard

HI, My Cloud is not registrating and I cannot open on my App the SD card registration. I paid for the cloud service. Can you please check this ? Thanks, Anton van Meijgaard UID: YC7NUXG5WX66EYE22TIQ CLOUD: 2024/05/09 TO 2025/05/04 4G paid until 2025/03/24 UBox - antonvm8@redacted UBox app: v1.1.321

— 9 months ago by Michael Agbo

I am receiving password reset code

— 9 months ago by Phil Garratty

Hi, I’ve recently purchased a Hiseeu LTE solar camera. Issues are. Cellular data query on picture . No notifications. No cloud storage. I purchased 4G SIM card and cloud storage?? But still problems.. Waste of money!! Doesn’t work properly. Unless you can help repair?

— 9 months ago by Denselite

How to add Intelligenct Solar Energy Alerr PTZ Camera to ROUTER Wi-Fi WITHOUT SIM card.

— 10 months ago by David OLUWADAMILARE

Good day, My name is Engr OLUWADAMILARE.. one of my clients ubox camera as issue which have tried resetting it by pressing the reset button but the command refuse to work as the camera didn't respond to the reset button and meanwhile the red light stays on without blinking both the red and the blue signal light together. All the camera hardware is functioning properly but only the reset button that those not command the camera to reset so to install the camera back... Please I will need a help out on it ASAP. THANKS OLUWADAMILARE

— 11 months ago by Anthony

My camera only comes online when it sensor movement or humans.d blue light will turn on, once it does not sense anything,it goes to offline on my phone,only to come online when it sense movement or humans.plz how can I be viewing my camera 24/7

— 11 months ago by suleiman

I have bought a data plan to store my recording for my camera, but I still cant save any recording, what should I do?

— 11 months ago by Johnbull

My ubox app is showing that my wifi ptz camera is offline while it is online cos it's opening

— 11 months ago by Abdulkareem

Offline for couple of days , did all reset power off and SIM , still offline - pls help

— 11 months ago by Robinson Louis

Good day . My camera will work for some days and later stop working. But it's showing online and I also get notifications. The dealer who sold it to me even changed it to another new one and it has worked to a week and it's still acting like that . It will show and few seconds it will hang and stop showing please what's the cause of this

— 1 year ago by anam

hello help

— 1 year ago by Emil Rosengren

Hello! Can you help me downgrade my 4g camera? After latest update my ir lights stopped working. Thanks in advance. Best regards Emil Rosengren

— 1 year ago by Kieran Dwyer

Need tech support

— 1 year ago by yogesh

i purchased yesterday recording feature on i cloud and paid 69 dollars for one year but it's not recording at all

— 1 year ago by Anastasis christodoulou

Hi i have 4g solar camera and the qrcode its not scalable anymore what can i do please

— 1 year ago by Abdulkareem

Camera offline, I did power off, remove and insert sim, also pushed the reset button, camera still offline

— 1 year ago by Chidi

I did a cloud services subscription on two of my solar ptz, I was charged but an error pop up, I was debited but services was not given.

— 1 year ago by Sally Urban

Love the cameras but they don't record anything??!! I am getting alerts but no pictures. I have paid for both cell and cloud service but still nothing. What good is camera if it does not record? The one recording I have does not download at all. What is the deal?

— 1 year ago by Lateef

The QR is not scannable

— 1 year ago by Brandon Boyer

My devices went offline. I couldn’t get them back online. I reset one and now it will not pair. How do I fix it?

— 1 year ago by Scott Menzies

Downloaded videos are highly compressed and small file size. Is there any way to get higher quality videos on the app or downloaded please? I have model S12-WIFI-T31 Firmware 480.0.13.2 Wifi version 63.0.2.9 Vendor RBX I have common settings set to HD in the UBox app. I find the videos are about 400kb for 30 seconds of video. The downloaded video says resolution is 640x360, and frame rate of 15.

— 1 year ago by Trevor CHEESEMAN

Change direct debit and WIFI password

— 1 year ago by Spencer Harris

My app stopped working and would not let me view my camera anymore even though I would be getting activity notifications. It’s saying my login and password information for not work.

— 1 year ago by George Migliarini

I have a UBOX camera (NXPZY5WYKPYYYLX7B5GQ) and I put it to work via the iPhone software (Apple) and it works fine for a few minutes and then I can't enter it anymore, I do an On/Off and it works again but after a while it does the same thing. The RF signal is very good. I need help. George Migliarini Phone: 949-357-8062

— 1 year ago by Frank Donnini

Hello been trying to login to the app  keep sending me to add email and password and there is no log in after that just reset pass word, let me know what to do Cheers Frank Donnini From: Ubia Sent: Friday, 24 November 2023 11:46 AM To: frankdonnini@redacted Subject: Please confirm verification code   Hello,     You are requesting to reset password of UBox,the verification code is 546504.     In order to ensure that you receive notice sent by our system normally and prevent it from being considered as spam delivered to the dustbin by the mail system, we strongly recommend that you add ubiasender@redacted to your email white list or address book. Thank you for your support! UBIA Team.

— 1 year ago by Uchenna Nwoye Emmanuel

My ptz solar camera had been stolen by criminals and i have been trying to renew ucloud 7 but it keeps declining. What do i do to see those recordings?

— 1 year ago by Rosetta

I live in the United States & you are charging me from another country. So my payment is not being accepted because of the way I have my bank account set up to pay only US companies. I cannot get the traffic package or the cloud video. What use is this camera if I cannot pay? I had no problem paying when I first set it up. I cannot take the block off for paying internationally with my VISA card because of fraud in the past.

— 1 year ago by phillip mullen

Hooked up the camera and it started sending pictures and right away. Worked GREAT but then it just stopped sending pictures. What am I doing wrong…. I don’t believe it’s the camera

— 1 year ago by Phillip Arndt

Camera has stopped recording

— 1 year ago by Scott

Yes, I see where I can download a video from my camera (SD card) but cannot find the video anywhere on my phone. How do I access the video I downloaded?

— 1 year ago by Jude Onuh

I have 2 Xparkin Outdoor Cameras for Home Security and they are not always detecting motions. Sometime they detect motions, light up but does not sound the alarm or even send out alert. I would park my car about 30ft from the camera without any obstruction walk all the way to 5ft from the camera and it won't detect the motion. This is so bad that I just cannot trust it for monitoring my home.

— 1 year ago by Henry Spark

Can you please tell me how to change the time on my ubox app. It's serves my smart door bell. Thanks H

— 1 year ago by stephan mckinley

ive tried 3 different methods and still cant activate or pay for service to get camera online

— 1 year ago by Kari Kujala

Hi, Ubox 1.1.300 app. there is no add my friends options ?? where the problem best regards Kari

— 1 year ago by Kim

I.paid twice for monthly could service. Can I get the 3.99 refund back.to my card

— 1 year ago by Wilfredo Perez

I have acquired 6 of the UBox cameras. I have been trying to pay for year subscription for all 6 cameras, but whenever I put in the card information it keeps declining. I have already spoken with the bank who states that it should be going through. I am wondering why it is not being processed and am wondering how to get this paid properly so I can use the service. Thank you.

— 1 year ago by Melanie Nelson

Hello I am trying to charge wireless security camera,I have for last 4 days and all I get is a flashing green light,I understand it should not be flashing if fully charged? Melanie

— 1 year ago by Miri

Cannot connect to the application with the peephole camera. According to my internet supplier's technician, the reason for that is my WiFi net being on a static IP. Can this be the reason? and if it does can it be redressed?

— 1 year ago by Bob camobell

Question. Not complaint. How do I delete the notification icon (on the app icin) en mass so I don't have to open 100 videos to ckear?

— 1 year ago by Dran

I lost my 4g camera barcode and i accendentally deleted my camera in my account what can i do ??how can i retrieve??

— 1 year ago by Dran

Retieve camera i accedentally remove it

— 1 year ago by Sheila Owolabi

I was told to go to support@redacted. I did but it did not show which link to click. I am still need help. If this issue can not be resolve, l am not going to use my CCTV an more and will need to replace it with something else. need help

— 1 year ago by Sheila Owolabi

Hello customer service I need help to reopen my CCTV because this is a new to me. My CCTV Ubia worked three weeks ago after the three CCTV were installed outside my home in Nigeria but it stopped working. I trying to login but it repeated my email and password with "remember" "forgot password" I tried forgot password. It sent me code. I typed the code numbers but sent me "Remember" "forget password" I was told that l need to renew my subscription but how can l access to renew my subscription? I need help please. Thank you Sheila Owolabi

— 1 year ago by Rocky

I have purchased I cloud for two cameras and I don’t have that service. I am not sure what is wrong. The charge was 22.18 each for a year. I have paid.

— 1 year ago by Lawrence

My camera has stopped working for sometime now even after recharging the data. We changed the sim and it came up online and when we inserted it's sim it went offline again. The technician said I have to contact the customer care.

— 1 year ago by Jonathon Rickerby

Can't scan phone to security camera to access WiFi internet.

— 1 year ago by John K Emery

I never received a receipt for the subscriptions we purchased. We need receipts for the accounting department ASAP. We purchased the 6 month enjoy service ($139.90 each) for 2 cameras in September. Can you email me receipts. The email attached to the purchase is Smoore@redacted. My email is jemery@redacted. Thank you.

— 1 year ago by Ebuka Prosper

The white Light comes up on it's own?

— 1 year ago by Stephen Atojoko

My cameras all stopped working and when I tried connecting, I was asked to contact the customer care service. Kindly assist

— 1 year ago by Tom Sepelia

How do we download picture from cloud to our computer. We did YouTube tutorial. But, we don't get the share device option to send the video.

— 1 year ago by Ani sunday

My camera is blinking red light but now is showing touch light

— 1 year ago by Victoria Dante

Hi, I’m missing footage from the camera and pay for the storage. I was wondering if there is any way to obtain the full video for a period of time. Thanks!

— 1 year ago by Onyekaonwu Victory

Hi, I'm a CCTV seller and installer. My clients Ubox 4G camera suddenly started blinking steady red and all the attempts to reset it failed. Please, how do I solve this problem?

— 1 year ago by Robert Briones

Why isn’t my UBox recording activities on my cloud

— 1 year ago by Jean Daems

Hey, I have a 4g solar camera, and my question is: can i save my movies that the camera makes to one otter place on my gsm

— 1 year ago by ALFRED OLU

I receive these message every time I login to my ubox App Cloud videos Playback service has expired, please Renew. How do renew it or be able to playback. Please it urgent.

— 1 year ago by Tiffany harris

Hello I recently got my cameras a lot I know longer have them I had to send them back I got the six month plan. Can y’all cancel it?

— 1 year ago by Brenda Pickens

why isn't my doorbell ringing thru on my phone? People are here and gone before I get notification

— 1 year ago by prosper

in the account registration stage, i wasnt shown a verificaton code input box section, i only received a validation message, which i opened and it says successfull, and it took me straight to add family and add device interface, is this another method? can it add the camera without a verification code process? please help me out

— 1 year ago by prosper

im having issues with the app registration, i havent received verification code, while it says a verification code has been sent to my email

— 1 year ago by Azinwi Chungong

The Sectelli doorbell camera does not connect with amazon alexa for visual display or even ring.

— 1 year ago by Daniel aquino

My battery is not charging

— 1 year ago by Wim

My camera is not recognizing motion!

— 1 year ago by lyheang

I can't view live video! I has a message is This flow card is not supported. Please use the delivered sim card CAMBODIA/Phnom Penh (AS).

— 1 year ago by Gary

We have setup a 4g camera but are unable to get the Schedule timing to record only between 00:00 and 06:00. The system is recording at all times. Please advise.

— 1 year ago by Melvin

I'm not able to get any recordings from the camera

— 1 year ago by John Ferrentino

My camera stopped working . Last night the motion light just stayed on. I could not connect with app. Now the camera is charhed again. I tried everything. I unplugged power sorce reconnected , the Light is solid red and the reset will not turn blue. II deleted the app and reinstalled nothing happens still. I can not get camera in pairing mode. Plus when I went to log into it can't find my account.

— 1 year ago by Raewyn King

my camera will not pair

— 1 year ago by Dan Murdock

Trouble changing passwords

— 1 year ago by Abdulkarim Muhammed Fawaz

Good day sir/Ma , I mistakenly logout my app and I’m unable to login , it’s asking of the QR code and I can’t find the carton of the camera again

— 1 year ago by Heidi Weil

I have a 4G LTE Ebitcam security camera. If the alarm alerts me that there is movement noted by the camera, how to I find out what it is?

— 1 year ago by Jorge Sotil

I deleted my device and I can’t reinstall it. It says The device is already in use, please confirm if the device needs to be reset and then re-add. Please help

— 1 year ago by Kim L Valente

I purchased and installed my hd intelligent solar energy alert PTZ camera I can view. I can hear but it is not recording events. I've tried changing settings. Nothing is working. I had an incident last week so I need this camera working ASAP. Thank you

— 1 year ago by Gunnar Hansson

My camera has stopped working after 15 days. Cant get connection with app in phone. Have not registered a cloud account. Have installed 16gb sd card. Baught this for 250 usd!!!

— 1 year ago by Whittaker Rick

My intelligent Solar Energy Alert PTZ camera will NOT turn on. I just received it 2 days ago.

— 1 year ago by José Manuel

La cámara no conecta con móvil iOS

— 1 year ago by melinda howell

I can’t get cameras to work and I can’t get an answer from yall

— 1 year ago by veloso Cardona

delet my ilink i never subscrive

— 1 year ago by Isabella

Hi Just purchased a ubox, at first it recorded and stored the days activities, after a couple of days the icloud turned off and it asked me to subscribe, which I did...still waiting to be connected!

— 1 year ago by thomas tomburo

had to change routers cant hook ubox up need help

— 1 year ago by Mario

Video cloud service not working

— 1 year ago by Tina McRae

My is working long it cuts off around every 10 or 15 seconds

— 1 year ago by Jose sandoval

Can connect my camera

— 1 year ago by Kachi

My 4g solar camera is no longer working only showing red from the indicator

— 1 year ago by Daniel

Camera is not working

— 1 year ago by jam

I purched your camra and Im trying to save full day data on your cliud fir 30 days trial. so far can not

— 1 year ago by jacques groenteman

Loss of live picture, Turned camera off and on to maybe reboot. No luck... Camera said have internet connection.

— 1 year ago by Oluchi

My cameras are all off line,I have recharged but it's still off line.whT should I do.?

— 1 year ago by Dean correa

Is there anyway for me to set up my camera on my property remotely? I had someone set the camera up, but I am trying to pair everything with the app from a remote location, I do have a picture of the QR code is there anyway to do this? Thank you Dean Correa.

— 1 year ago by Kyle S Taylor

I would like a refund back of my money from a purchase I made for a service I paid for that isn't of any use for me an I can't use here is the transaction number Posted: 5/19/2023 12:00 AM Account: XXXXXXX997 Amount: $229.90 Type of Transaction: Posted Description: 460734 PURCHASE-SIG IM* UBOX NEW YORK NY 02351136 460734

— 1 year ago by melinda howell

I have accidentally purchased 3 one year package for 2 cameras I need help. My phone number is 229-344-4201 or fix it for me please

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