Published by Maxwell Wang on Feb 18, 2024

Report an issue with UBox.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

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Why should I report an Issue with UBox?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Maxwell Wang to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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UBox Customer Insights

1. The other person still receives notifications but cannot see the video feed at all, even in-app.Activity detection is horrible, it will catch shadows and trees moving in the distance but if a person walks by or a vehicle pass by it seldom detects them no matter how you apply the settings.

2. If you get this camera, save yourself the time & cash and skip the SD card.Won't let me pay for my subscription! I had someone trying to break into my vehicle last night and being able to pay would have helped with law enforcement needing to see the video.

3. What's the point of having a camera if you can't view the video feed? In addition to that, the motion detection feature is horrible.

4. App only allows video recording in 9 second clips and will not let you zoom or enlarge photos or video clips.I agree with others in that the camera is well made and the video is crystal clear.

5. Also you have to subscribe and pay to see video recordings after free 7 day trial but there's an SD memory card slot I will insert one to see if it will record to card.It's great when the app actually works.

6. The camera feed access is shared between myself and one other person but after a month or so, only I remain able to access the camera feed despite both of us receiving the notifications.

7. When it works.So my device was working fine until this morning after I got an update for the app, now when I get notifications of movement, the device won't allow me to view outside where I have the unit located.

8. The problem is that, more often than not, the app fails to retrieve the video feed.

9. Hopefully you all can reissue out a fix to take care of the problem!!!The app doesn't popup on my smartphone screen when motion activated like Ring app does.

10. The app crashes anytime split screen is attempted! Hopefully that's rectified soon! Another negative is that if you have multiple cameras you must constantly switch between them in the app? Come on why not have them run simultaneously at least more than just one.

11. I find also that this app is draining my cell phone battery much faster than before I installed it.Somewhat useful....... Once per download.

Steps to Troubleshoot & Fix UBox Issues

1. Fix UBox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart UBox: Restarting the app will resolve most errors.
  2. Update the UBox App. Here is how:
    1. On Android goto PlayStore » Search for "UBox" » Open UBox » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UBox » click "UPDATE".
  3. Clear UBox app cache: Clearing cached data will force your app to retrieve the latest data directly from UBox servers.
    1. On Android, goto Settings » Apps » Select "UBox" » click Storage » click "Clear Cache".
  4. Check UBox app permissions. If any of these permissions required to use your device's features are disenabled, UBox might not work.
  5. Uninstall and reinstall UBox. If nothing else has worked, completely uninstall UBox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UBox not working

2. Fix UBox Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make UBox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UBox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UBox may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have found SD cards with communications between Ubia and a hacker named Cass.

    — by Robert Henson 2 weeks ago

  • HI,
    My Cloud is not registrating and I cannot open on my App
    the SD card registration. I paid for the cloud service.

    Can you please check this ?


    Anton van Meijgaard

    CLOUD: 2024/05/09 TO 2025/05/04
    4G paid until 2025/03/24
    UBox - antonvm8@redacted
    UBox app: v1.1.321

    — by Anton Cornelis Van Meijgaard 1 month ago

  • I am receiving password reset code

    — by Michael Agbo 1 month ago

  • Hi, I’ve recently purchased a Hiseeu LTE solar camera.
    Issues are.
    Cellular data query on picture .
    No notifications.
    No cloud storage.
    I purchased 4G SIM card and cloud storage?? But still problems..
    Waste of money!! Doesn’t work properly. Unless you can help repair?

    — by Phil Garratty 1 month ago

  • How to add Intelligenct Solar Energy Alerr PTZ Camera to ROUTER Wi-Fi WITHOUT SIM card.

    — by Denselite 2 months ago

  • Good day,

    My name is Engr OLUWADAMILARE.. one of my clients ubox camera as issue which have tried resetting it by pressing the reset button but the command refuse to work as the camera didn't respond to the reset button and meanwhile the red light stays on without blinking both the red and the blue signal light together.

    All the camera hardware is functioning properly but only the reset button that those not command the camera to reset so to install the camera back...

    Please I will need a help out on it ASAP.

    — by David OLUWADAMILARE 2 months ago

  • My camera only comes online when it sensor movement or humans.d blue light will turn on, once it does not sense anything,it goes to offline on my phone,only to come online when it sense movement or humans.plz how can I be viewing my camera 24/7

    — by Anthony 3 months ago

  • I have bought a data plan to store my recording for my camera, but I still cant save any recording, what should I do?

    — by suleiman 3 months ago

  • My ubox app is showing that my wifi ptz camera is offline while it is online cos it's opening

    — by Johnbull 4 months ago

  • Offline for couple of days , did all reset power off and SIM , still offline - pls help

    — by Abdulkareem 4 months ago

  • Good day . My camera will work for some days and later stop working.

    But it's showing online and I also get notifications.

    The dealer who sold it to me even changed it to another new one and it has worked to a week and it's still acting like that .

    It will show and few seconds it will hang and stop showing please what's the cause of this

    — by Robinson Louis 4 months ago

  • hello help

    — by anam 4 months ago

  • Hello! Can you help me downgrade my 4g camera? After latest update my ir lights stopped working.
    Thanks in advance.
    Best regards Emil Rosengren

    — by Emil Rosengren 4 months ago

  • Need tech support

    — by Kieran Dwyer 4 months ago

  • i purchased yesterday recording feature on i cloud and paid 69 dollars for one year but it's not recording at all

    — by yogesh 4 months ago

  • Hi i have 4g solar camera and the qrcode its not scalable anymore what can i do please

    — by Anastasis christodoulou 5 months ago

  • Camera offline, I did power off, remove and insert sim, also pushed the reset button, camera still offline

    — by Abdulkareem 5 months ago

  • I did a cloud services subscription on two of my solar ptz, I was charged but an error pop up, I was debited but services was not given.

    — by Chidi 5 months ago

  • Love the cameras but they don't record anything??!! I am getting alerts but no pictures.
    I have paid for both cell and cloud service but still nothing. What good is camera if it does not record? The one recording I have does not download at all.
    What is the deal?

    — by Sally Urban 5 months ago

  • The QR is not scannable

    — by Lateef 5 months ago

  • My devices went offline. I couldn’t get them back online. I reset one and now it will not pair. How do I fix it?

    — by Brandon Boyer 6 months ago

  • Downloaded videos are highly compressed and small file size. Is there any way to get higher quality videos on the app or downloaded please?
    I have model S12-WIFI-T31
    Firmware 480.0.13.2
    Wifi version
    Vendor RBX
    I have common settings set to HD in the UBox app.

    I find the videos are about 400kb for 30 seconds of video. The downloaded video says resolution is 640x360, and frame rate of 15.

    — by Scott Menzies 6 months ago

  • Change direct debit and WIFI password

    — by Trevor CHEESEMAN 6 months ago

  • My app stopped working and would not let me view my camera anymore even though I would be getting activity notifications. It’s saying my login and password information for not work.

    — by Spencer Harris 6 months ago

  • I have a UBOX camera (NXPZY5WYKPYYYLX7B5GQ) and I put it to work via the iPhone software (Apple) and it works fine for a few minutes and then I can't enter it anymore, I do an On/Off and it works again but after a while it does the same thing. The RF signal is very good. I need help.

    George Migliarini
    Phone: 949-357-8062

    — by George Migliarini 6 months ago

  • Hello been trying to login to the app  keep sending me to add email and password and there is no log in after that just reset pass word, let me know what to do Cheers Frank Donnini
    From: Ubia<Ubia> <ubiasender@redacted>
    Sent: Friday, 24 November 2023 11:46 AM
    To: frankdonnini@redacted <frankdonnini@redacted>
    Subject: Please confirm verification code
        You are requesting to reset password of UBox,the verification code is 546504.
        In order to ensure that you receive notice sent by our system normally and prevent it from being considered as spam delivered to the dustbin by the mail system, we strongly recommend that you add ubiasender@redacted to your email white list or address book.
    Thank you for your support!

    UBIA Team.

    — by Frank Donnini 6 months ago

  • My ptz solar camera had been stolen by criminals and i have been trying to renew ucloud 7 but it keeps declining. What do i do to see those recordings?

    — by Uchenna Nwoye Emmanuel 6 months ago

  • I live in the United States & you are charging me from another country. So my payment is not being accepted because of the way I have my bank account set up to pay only US companies. I cannot get the traffic package or the cloud video. What use is this camera if I cannot pay? I had no problem paying when I first set it up. I cannot take the block off for paying internationally with my VISA card because of fraud in the past.

    — by Rosetta 6 months ago

  • Hooked up the camera and it started sending pictures and right away. Worked GREAT but then it just stopped sending pictures. What am I doing wrong…. I don’t believe it’s the camera

    — by phillip mullen 6 months ago

  • Camera has stopped recording

    — by Phillip Arndt 7 months ago

  • Yes, I see where I can download a video from my camera (SD card) but cannot find the video anywhere on my phone. How do I access the video I downloaded?

    — by Scott 7 months ago

  • I have 2 Xparkin Outdoor Cameras for Home Security and they are not always detecting motions. Sometime they detect motions, light up but does not sound the alarm or even send out alert. I would park my car about 30ft from the camera without any obstruction walk all the way to 5ft from the camera and it won't detect the motion. This is so bad that I just cannot trust it for monitoring my home.

    — by Jude Onuh 7 months ago

  • Can you please tell me how to change the time on my ubox app. It's serves my smart door bell.

    — by Henry Spark 7 months ago

  • ive tried 3 different methods and still cant activate or pay for service to get camera online

    — by stephan mckinley 7 months ago

  • Hi,
    Ubox 1.1.300 app.
    there is no add my friends options ??
    where the problem
    best regards Kari

    — by Kari Kujala 7 months ago

  • I.paid twice for monthly could service. Can I get the 3.99 refund my card

    — by Kim 7 months ago

  • I have acquired 6 of the UBox cameras. I have been trying to pay for year subscription for all 6 cameras, but whenever I put in the card information it keeps declining. I have already spoken with the bank who states that it should be going through. I am wondering why it is not being processed and am wondering how to get this paid properly so I can use the service. Thank you.

    — by Wilfredo Perez 7 months ago

  • Hello
    I am trying to charge wireless security camera,I have for last 4 days and all I get is a flashing green light,I understand it should not be flashing if fully charged?

    — by Melanie Nelson 7 months ago

  • Cannot connect to the application with the peephole camera. According to my internet supplier's technician, the reason for that is my WiFi net being on a static IP. Can this be the reason? and if it does can it be redressed?

    — by Miri 7 months ago

  • Question. Not complaint. How do I delete the notification icon (on the app icin) en mass so I don't have to open 100 videos to ckear?

    — by Bob camobell 7 months ago

  • I lost my 4g camera barcode and i accendentally deleted my camera in my account what can i do ??how can i retrieve??

    — by Dran 7 months ago

  • Retieve camera i accedentally remove it

    — by Dran 7 months ago

  • I was told to go to support@redacted. I did but it did not show which link to click. I am still need help. If this issue can not be resolve, l am not going to use my CCTV an more and will need to replace it with something else. need help

    — by Sheila Owolabi 7 months ago

  • Hello customer service
    I need help to reopen my CCTV because this is a new to me. My CCTV Ubia worked three weeks ago after the three CCTV were installed outside my home in Nigeria but it stopped working. I trying to login but it repeated my email and password with "remember" "forgot password" I tried forgot password. It sent me code. I typed the code numbers but sent me "Remember" "forget password" I was told that l need to renew my subscription but how can l access to renew my subscription? I need help please. Thank you Sheila Owolabi

    — by Sheila Owolabi 7 months ago

  • I have purchased I cloud for two cameras and I don’t have that service. I am not sure what is wrong. The charge was 22.18 each for a year. I have paid.

    — by Rocky 7 months ago

  • My camera has stopped working for sometime now even after recharging the data. We changed the sim and it came up online and when we inserted it's sim it went offline again. The technician said I have to contact the customer care.

    — by Lawrence 8 months ago

  • Can't scan phone to security camera to access WiFi internet.

    — by Jonathon Rickerby 8 months ago

  • I never received a receipt for the subscriptions we purchased. We need receipts for the accounting department ASAP. We purchased the 6 month enjoy service ($139.90 each) for 2 cameras in September. Can you email me receipts. The email attached to the purchase is Smoore@redacted. My email is jemery@redacted. Thank you.

    — by John K Emery 8 months ago

  • The white Light comes up on it's own?

    — by Ebuka Prosper 8 months ago

  • My cameras all stopped working and when I tried connecting, I was asked to contact the customer care service. Kindly assist

    — by Stephen Atojoko 8 months ago

  • How do we download picture from cloud to our computer. We did YouTube tutorial. But, we don't get the share device option to send the video.

    — by Tom Sepelia 8 months ago

  • My camera is blinking red light but now is showing touch light

    — by Ani sunday 9 months ago

  • Hi, I’m missing footage from the camera and pay for the storage. I was wondering if there is any way to obtain the full video for a period of time. Thanks!

    — by Victoria Dante 9 months ago

  • Hi, I'm a CCTV seller and installer. My clients Ubox 4G camera suddenly started blinking steady red and all the attempts to reset it failed. Please, how do I solve this problem?

    — by Onyekaonwu Victory 9 months ago

  • Why isn’t my UBox recording activities on my cloud

    — by Robert Briones 9 months ago

  • Hey,
    I have a 4g solar camera, and my question is: can i save my movies that the camera makes to one otter place on my gsm

    — by Jean Daems 10 months ago

  • I receive these message every time I login to my ubox App
    Cloud videos Playback service has expired, please Renew.
    How do renew it or be able to playback.
    Please it urgent.

    — by ALFRED OLU 10 months ago

  • Hello I recently got my cameras a lot I know longer have them I had to send them back I got the six month plan. Can y’all cancel it?

    — by Tiffany harris 10 months ago

  • why isn't my doorbell ringing thru on my phone? People are here and gone before I get notification

    — by Brenda Pickens 10 months ago

  • in the account registration stage, i wasnt shown a verificaton code input box section, i only received a validation message, which i opened and it says successfull, and it took me straight to add family and add device interface, is this another method? can it add the camera without a verification code process? please help me out

    — by prosper 11 months ago

  • im having issues with the app registration, i havent received verification code, while it says a verification code has been sent to my email

    — by prosper 11 months ago

  • The Sectelli doorbell camera does not connect with amazon alexa for visual display or even ring.

    — by Azinwi Chungong 11 months ago

  • My battery is not charging

    — by Daniel aquino 11 months ago

  • My camera is not recognizing motion!

    — by Wim 11 months ago

  • I can't view live video! I has a message is This flow card is not supported. Please use the delivered sim card CAMBODIA/Phnom Penh (AS).

    — by lyheang 11 months ago

  • We have setup a 4g camera but are unable to get the Schedule timing to record only between 00:00 and 06:00. The system is recording at all times. Please advise.

    — by Gary 11 months ago

  • I'm not able to get any recordings from the camera

    — by Melvin 11 months ago

  • My camera stopped working . Last night the motion light just stayed on. I could not connect with app. Now the camera is charhed again.
    I tried everything. I unplugged power sorce reconnected , the Light is solid red and the reset will not turn blue. II deleted the app and reinstalled nothing happens still.
    I can not get camera in pairing mode.
    Plus when I went to log into it can't find my account.

    — by John Ferrentino 1 year ago

  • my camera will not pair

    — by Raewyn King 1 year ago

  • Trouble changing passwords

    — by Dan Murdock 1 year ago

  • Good day sir/Ma , I mistakenly logout my app and I’m unable to login , it’s asking of the QR code and I can’t find the carton of the camera again

    — by Abdulkarim Muhammed Fawaz 1 year ago

  • I have a 4G LTE Ebitcam security camera. If the alarm alerts me that there is movement noted by the camera, how to I find out what it is?

    — by Heidi Weil 1 year ago

  • I deleted my device and I can’t reinstall it. It says
    The device is already in use, please confirm if the device needs to be reset and then re-add.
    Please help

    — by Jorge Sotil 1 year ago

  • I purchased and installed my hd intelligent solar energy alert PTZ camera I can view. I can hear but it is not recording events. I've tried changing settings. Nothing is working. I had an incident last week so I need this camera working ASAP. Thank you

    — by Kim L Valente 1 year ago

  • My camera has stopped working after 15 days.
    Cant get connection with app in phone.
    Have not registered a cloud account.
    Have installed 16gb sd card.
    Baught this for 250 usd!!!

    — by Gunnar Hansson 1 year ago

  • My intelligent Solar Energy Alert PTZ camera will NOT turn on. I just received it 2 days ago.

    — by Whittaker Rick 1 year ago

  • La cámara no conecta con móvil iOS

    — by José Manuel 1 year ago

  • I can’t get cameras to work and I can’t get an answer from yall

    — by melinda howell 1 year ago

  • delet my ilink i never subscrive

    — by veloso Cardona 1 year ago

  • Hi
    Just purchased a ubox, at first it recorded and stored the days activities, after a couple of days the icloud turned off and it asked me to subscribe, which I did...still waiting to be connected!

    — by Isabella 1 year ago

  • had to change routers cant hook ubox up need help

    — by thomas tomburo 1 year ago

  • Video cloud service not working

    — by Mario 1 year ago

  • My is working long it cuts off around every 10 or 15 seconds

    — by Tina McRae 1 year ago

  • Can connect my camera

    — by Jose sandoval 1 year ago

  • My 4g solar camera is no longer working only showing red from the indicator

    — by Kachi 1 year ago

  • Camera is not working

    — by Daniel 1 year ago

  • I purched your camra and Im trying to save full day data on your cliud fir 30 days trial. so far can not

    — by jam 1 year ago

  • Loss of live picture, Turned camera off and on to maybe reboot. No luck... Camera said have internet connection.

    — by jacques groenteman 1 year ago

  • My cameras are all off line,I have recharged but it's still off line.whT should I do.?

    — by Oluchi 1 year ago

  • Is there anyway for me to set up my camera on my property remotely? I had someone set the camera up, but I am trying to pair everything with the app from a remote location, I do have a picture of the QR code is there anyway to do this?

    Thank you

    Dean Correa.

    — by Dean correa 1 year ago

  • I would like a refund back of my money from a purchase I made for a service I paid for that isn't of any use for me an I can't use here is the transaction number Posted:
    5/19/2023 12:00 AM
    Type of Transaction:
    460734 PURCHASE-SIG IM* UBOX NEW YORK NY 02351136 460734

    — by Kyle S Taylor 1 year ago

  • I have accidentally purchased 3 one year package for 2 cameras I need help. My phone number is 229-344-4201 or fix it for me please

    — by melinda howell 1 year ago

  • i want to change email address on an old existing account

    — by Santiago Garcia 1 year ago

  • I paid for cloud video on both cameras and no video shows up on either camera

    — by melinda howell 1 year ago

  • I have a camera solar powered it is already in service by ucon an now app did update an failed an while trying to use the app it prompted me to buy more data thru you guys I did an now it still doesn't work an I downloaded your app an still no working camera I would like a refund for buying your service that I can't use I am not a happy customer please refund me my money I paid like over 200 bucks for something I can't not use that's wrong to take a person's money an not get the service they was wanting g or can't get

    — by Kyle S Taylor 1 year ago

  • 9012823970

    — by Lucette Gibbs 1 year ago

  • Customer service phone number please

    — by Lucette Gibbs 1 year ago

  • Network goes off the camera not stable

    — by Lanre 1 year ago

  • Please kindly link me to direct app for ubox support on solar ptz, thank you

    — by Abdullahi Haruna 1 year ago

  • My Qr scan code has fade up, as such it can't scan the PTZ solar camra, how do I get another scan code

    — by Abdullahi Haruna 1 year ago

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