Contact UBox Customer Service

I have a camera solar powered it is already in service by ucon an now app did update an failed an while trying to use the app it prompted me to buy more data thru you guys I did an now it still doesn't work an I downloaded your app an still no working camera I would like a refund for buying your service that I can't use I am not a happy customer please refund me my money I paid like over 200 bucks for something I can't not use that's wrong to take a person's money an not get the service they was wanting g or can't get

9012823970

Customer service phone number please

Network goes off the camera not stable

Please kindly link me to direct app for ubox support on solar ptz, thank you

My Qr scan code has fade up, as such it can't scan the PTZ solar camra, how do I get another scan code

I had to replace a faulty camera which I paid for a year’s subscription for iCloud. How do I get that on the new one without paying?

Hi i have big problem with camera 4 g 10637202110 i ant connect to ubox and after reset cant again

Camera not responding, no feed. Can't see anything. I've purchased all updates and extentions for 1 year.

How can I renew to open old videos

Does anyone even read these and help the consumer with issues.

My camera will not stay charged

I have received my ubox I installed the batteries and still have not gotten any lights turned on no blue light nothing so then I charged the batteries all night and still after I installed them I have no activity from the ubox camera , no lights no activity at all. I would like a new one or a refund please thank you

I can’t get my camera to pull up plus will not get any notifications please help

What memory cards do the intelligent solar energy alert ptz camera support I have a 256 that I can not format from the camera

I am able to connect to the camera from my Samsung and Iphone. I can move the camera and turn light on and off. I do not receive video when connected

Kann ich meine U Box kamera am Händy aktivieren vom Ausland, kamera ist angeschlossen im ausland, habe am Händy versehentlich gelöscht

Need help getting camera to respond per directions. Need help!

Need help pairing Ubox solar camera

Hello,
My camera is not loading images, it says online but after I clicked to access a live image, it keeps loading then nothing is happening

Blue light flashing and voice says, "the camera is ready to begin pairing". What now?

Cancel my subscription please,

Sold camera, no longer have it.

Hi there I can't get my door camera to work

Troubleshooting problem please help me out

My PTZ camera is blinking blue and red , please should I do ?

Do I have to have a subscription service

Can I set the trail cam to send an alert to my phone when movement is detected?

When I get an alert I go the the app and it wont open and if it eventually does then it closes after 1/2 second?

This is not a complaint. I would like to know how to receive push notifications when my security camera detects motion. Thank you.

I'm having a steady blinking blue light

Hello!
Please, tell me how can I reboot camera remotely?

My intelligent camera blinks blue lights and since it doesn't connect online

My number is 304-880-4109 I need help

My camera worked for a few days and now it’s not working?

My internet account changed and I can't seem to update my account please call and help me. I have tried to do this for over 2 weeks and the app isn't helpful. Thanks

My cloud storage says it is good until 9-24-23. It just made me buy more because it said my cloud expired. Why do I keep having to buy more when I still have time that I paid for

My ptz camera light turned to steady red light after few weeks of installation, since then it doesn't connect to online again, please what could be the solution to it.

Hello,

I have purchased your Wireless Video UBox doorbell, however am having trouble with installation. Could please have some assistance?

Thank you in advance,
Sammi

Hi, I have a new camera to replace a faulty one. How do I allocate it to the old camera cloud storage? surely I don't have to buy it again!

My ICAM camera keeps shutting down and i purchased the cloud service and need to be able to access videos and photos on the cloud Please send instructions on how to acess photos and videos on the cloud with camera down and trouble shoot my cameras Thanks

I'm trying to set up my camera but the LED light is always red never blue and there is no reset button. Thanks

Hi i recently purchased the doorbell but there's no screw to attach to bracket on wall do you know were i could purchase one

I would like to cancel my subscription order number 1PAY1ZA42023031

Am not able to re purchase clouds for my CC camera

Am not able to re purchase clouds for my CC camera

I was trying to get my camera to work I had no video I hit something deletedy device can't get back oni try to add device again and it says already have them it. Says adnormel connect iam a disabled person I have no internet my sister bought me this for 4g hook up please help me thanks

4G SOLAR CAMERA DON'T SCAN QR CODE
APP ONLY PROVIDES FOR QR SCANNING HOW CAN IT BE CONNECTED MANUALLY

4 G Camera qr code not scanning
How to set up camera manually without qr code...? App only provide for scanning not manually setup

Hi I reset my ubox 4g camera cause the Sim card was faulty. The qr code is not scanning
How do I link the device to app.. No option to manually do it on app

I am unable to connect my device.
I have tried several time. I am trying to connect t to 2.4g & my password is correct. Thank you!

My camera works fine but It will not save videos to the SD card. I am not using the cloud service. I would like to save the videos it records to the SD card installed. I also do not see any way to update the firmware on my camera.

Failed to connect device to the application,show right from step one

I can not enter my account by face recognition! how did she do it and the app only let me enter by username and password, I reset the password and when I entered the app, I don't have any device!! I have 4 cameras working that send me notification so far and I can't see them! 2 more connected and without batteries! my telephone service plan is paid for 6 months in all! please ! can you help me? Thanks since now

Please how can I shear my camera with my family members it must not be on my phone alone. I needed to share it with my wife and kids please help me out

Still no cloud on my camera paid by papal on 26 Feb sent complaint yesterday still no reply what is going on not happy?

Why has my cloud not come on yet when I paid for 30 days by PayPal on 27 February.?

Good afternoon! The red LED on the Ubox camera is constantly flashing. Please help me solve this problem.

I need to information on an account. I purchased a home with the two cameras and I need to find out about the cloud services that you provide. How do I update them and renew them the email on account is e.a.pando@redacted thank you

when someone rings my door bell all is good, but when the next person presses the door bell the plug in is fine but not my phone on checking the silent line is on the screen, I remove it then but when I go to something else on my phone the line comes back

Hello, my Camera, IMEI: 868022030783240
Is having problems since November of last Year but it has been hard reaching you. Can you please get back to me through email, I am trying to send it you you through mail to see if we can fix it, I also what to know if this camera still has Warranty.

My cameras have been stolen. Is there anyway i can track them please?

My ubox refuse to reset

My cameras didn’t bring a sim’s card how do I get them, can they operate with out one since they didn’t come with them?

Dear,

How can i set the Notifications (device) Activity detected

My Camera is showing red light

I am finding it very difficult to pay for my cloud service from Nigeria

We want re-add some cameras but the code have faded, what can we do?

Red and blue light blinking at same time Also not work 4G and I pay the sim car service

I can't connect my camera can you help me

Security camera no connection internet help me please

trying to use ubox with an A03s with a K&Fconcept PTZ alert Cell camera and with the biue led lit the screen changes to a scan screen that lasts less than a second and I can not scan and can't continue.

I am unable to log on since my iPhone upgrade and Wi-Fi change

My iPhone upgradnow I am unable to go on line to view camera, unable to log on

Please I insert sim on my camera, but red light always blinking

Solar camera not working since Friday.
Please call me to trouble shoot.
Joe Kelly
1081 Captains Walk Street, Sanibel FL

i purchased 2 cellular security cameras with solar charging. they both worked great the first day i purchased the cellular through your app but still black screen with circular spinning wheel? i still get alerts when someone walks bye though?

Can no longer log in to my hudnhudn@redacted account and camera offline for months

I can't get back into my APP with my hudnhudn@redacted account. No reset email received. Also ca m er

My cameras will not notify me anymore

Camera stopped working no lights are on 79%. Charged. And does not reset still under warranty red light was flashing now nill

I lost my solar PTZ camera Q r code please how can I recover it

I can not play back my videos

How to install ubox application in Android tv

My UBOX says offline. How do I fix this?

Les compré dos cámaras y perdí la señal en mi teléfono aunque aparentemente funciona pero no logro tener la imagen en mi telefono

Am not able to pay for my cloud service via paypal like i used to

How do I use on Windows 10 PC? Is there a URL to download? Brian M New York

Solar panel’s are not working

I recently bought cameras with solar panels and the cameras will not keep a charge

My ubox was turned on saying ready to pair than it shut of won't come back on even when I plug it up not happy been what for this awhill

Hello my camera says offline and it won’t let me get back in I diagnose it still nothing I been trying since 11/22/22 still nothing please help if I new this I would have not purchased this one especially since I can’t get no help from customer support

Purchased this 4G Intelligent Solar Energy Alert PTZ camera which arrived a few weeks ago with a SIM card that doesn't work for CANADA!! Finally received a Virgin Mobile SIM card after waiting 2 weeks for it. Inserted it into camera after first getting it to work on iPhone. All that happens is that it quickly and repetitively flashes between red and blue! Need help now! 1-780-267-5813. Mike

trying to connect to another phone. family member. can you please send instruction on how to do this please . thank you

Please I have made a cloud service subscription for two years, that is until 2024. But after it works for just some days or weeks it has not been storing again, what is the problem pls

How do I reconnect my camera to a new wi-fi signal?

Followed your instructions and deleted app now will not reload why

I have two of your remote cameras It won’t let me access either one of them

No consigo añadir dispositivo, me indica dispositivo defectuoso contactar con ud.

Not connecting to EE 4g although it has good signal red light on constantly