Published by Oi Aplicativos on Oct 9, 2024

Report an issue with Técnico Virtual.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Técnico Virtual: Suporte da Oi?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Oi Aplicativos to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Técnico Virtual: Suporte da Oi image 1 contact Técnico Virtual: Suporte da Oi image 2

About Técnico Virtual: Suporte da Oi

1. Após baixá-lo, acesse o app com o número do cliente e o CPF/CNPJ do titular da linha ou login Minha Oi.

2. Após baixá-lo, acesse o app com o número do contrato e o CPF/CNPJ do titular da linha ou login Minha Oi.

3. Após baixá-lo, acesse o app com o número do telefone fixo e o CPF/CNPJ do titular da linha.

4. Dessa forma, podemos sempre oferecer novas soluções e melhorias pra você.

5. O número do cliente deve ser consultado na fatura próximo ao número do seu CPF/CNPJ.

6. O número do cliente deve ser consultado na sua conta perto dos dados pessoais.

7. Fixo por fibra: linha muda, não faz ou recebe chamada e telefone com ruído.

8. Observação: Alguns procedimentos não estão disponíveis para todos os modens e nem para todos os tipos de reparo.

9. Clientes Oi – pessoa física ou jurídica (CPF/CNPJ) que tenham contratado Oi Fibra, banda larga, fixo ou TV.

10. Mantenha seu aplicativo sempre atualizado.

11. Mantenha seu aplicativo sempre atualizado.

Técnico Virtual Customer Insights

1. Oi is definitely the worst internet in Brazil.This app is awesome to reset the modem automatically and find out when the network is going through any sort of repairment/adjustment.you should be asking whether the service provided by Oi is adequate, and it isn't which is why I keep on having to use the app!!Doesn't work properly.

2. Well done to Oi Support.This a helpful tool, it helps a lot with the internet connectionEasy going staff, remotely use Satisfactoryeasy and practiceGreat app.

3. hasn't resolved any of my problems to date, like slow internet or no connection.I have been using this app to fix my internet usage at home.

4. I recommend click in "Quedas constantes", then the service analyse the situation and restart the signal.

5. Aways you get same answers and internet still slow.

6. It resolves the majority of cases.The options to solve problems are very limited.

7. Useful and precise support.

8. It works very good.

9. Help me when I need it most.

10. I love it.

Steps to Troubleshoot & Fix Técnico Virtual Issues

1. Fix Técnico Virtual Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Técnico Virtual: Restarting the app will resolve most errors.
  2. Update the Técnico Virtual App. Here is how:
    1. On Android goto PlayStore » Search for "Técnico Virtual" » Open Técnico Virtual: Suporte da Oi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Técnico Virtual » click "UPDATE".
  3. Clear Técnico Virtual: Suporte da Oi app cache: Clearing cached data will force your app to retrieve the latest data directly from Técnico Virtual servers.
    1. On Android, goto Settings » Apps » Select "Técnico Virtual: Suporte da Oi" » click Storage » click "Clear Cache".
  4. Check Técnico Virtual app permissions. If any of these permissions required to use your device's features are disenabled, Técnico Virtual might not work.
  5. Uninstall and reinstall Técnico Virtual. If nothing else has worked, completely uninstall Técnico Virtual then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Técnico Virtual not working


2. Fix Técnico Virtual Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Técnico Virtual be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Técnico Virtual not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Técnico Virtual may not be able to connect to the Internet when running in the background.

Reported Issues