Contact Meu Einstein Customer Service

Why should I report an Issue with Meu Einstein?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hospital Israelita Albert Einstein to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Além disso, o aplicativo oferece um serviço de Pronto Atendimento virtual, no qual você passa por uma triagem e recebe orientações médicas a qualquer hora do dia e de qualquer lugar do mundo para casos ou sintomas não urgentes, como: resfriado, dores de garganta, infecções urinárias, dores musculares, sinusites, dores de ouvido, entre outros.

2. Confira o prazo de liberação dos seus exames, tenha acesso rápido aos resultados, faça comparativos entre eles, importe exames externos e compartilhe com o seu médico, tudo em um só lugar.

3. Acompanhe seus registros de saúde e acesse serviços personalizados para você de forma fácil e segura.

4. O aplicativo Meu Einstein oferece a você o gerenciamento de sua saúde na palma da sua mão.

5. Pacientes internados ainda conseguem escolher suas refeições preferidas dentro das opções do cardápio digital, que segue as orientações dietéticas da equipe nutricional.

1. I tried installing the app again,but same result,nothing works,shame,since it was all working well before.Just works as it was supposed to I just miss the medical support in Rio de Janeiro or at least the contacts, for a detected civd case for example, I had to look out myself all the next necessary steps, would be good to have some help from the app to support people that are not local and have a hard time to find medical care etcThe app does not let me log in.

2. And now?I am travelling today and the app doesnt work for giving me the results of my covid test, I will loose my flight just because of this app, after I write my passport the app says that the service is unavailable and I have to wait, it is been like thst the last 20 hoursTerrible experience.

3. My biggest concern is how am I going to get the results if your application does not work?Not working.

4. The consequence is: they "forget to check if there where any online checkin", kept a pregnant woman 40 min waiting and getting delayed to the exam.

5. It was Very practical and helpful application.Lately is not working at all and can't even log in,plus when you click Need help nothing happens.

6. After they where asked, they went to a room and magically "remembered" to verify the online checkin.

7. Online checkin is manually controlled on the waiting line.

8. And the site also does not open the results of the exams I did.

9. Unable to pull up my test results.Horrible experience.

10. This app is a waste of space and time.Sorry, but it has been a while since I've seen an application like this one.

11. Even the website, does not work.

1. Fix Meu Einstein Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Meu Einstein: Restarting the app will resolve most errors.
2. Update the Meu Einstein App. Here is how:
   1. On Android goto PlayStore » Search for "Meu Einstein" » Open Meu Einstein » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Meu Einstein » click "UPDATE".
3. Clear Meu Einstein app cache: Clearing cached data will force your app to retrieve the latest data directly from Meu Einstein servers.
   1. On Android, goto Settings » Apps » Select "Meu Einstein" » click Storage » click "Clear Cache".
4. Check Meu Einstein app permissions. If any of these permissions required to use your device's features are disenabled, Meu Einstein might not work.
5. Uninstall and reinstall Meu Einstein. If nothing else has worked, completely uninstall Meu Einstein then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Meu Einstein not working

2. Fix Meu Einstein Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Meu Einstein be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Meu Einstein not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Meu Einstein may not be able to connect to the Internet when running in the background.