Contact My Medibank Customer Service

Why should I report an Issue with My Medibank?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Medibank Private Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores. • Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.

2. To use the updated App, you’ll need to be a Medibank health insurance member.

3. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

1. Keeps saying "connecting" after every message I send and I have to continuously force the app close, reopen and login to send another and repeat for the entire duration of the conversation! Frustrating beyond words.Tried to update my card details and despite following the instructions the option to pdate my payment method wasn't there.

2. In other words, sending in chat messages didn't seem to refresh the log in session.The issue of not able to redeem rewards on the app has been there for 2 years! Not fixed.

3. I have received an email that tells me I can get a free flu vaccine by logging in to the My Medibank App (oddly not called My Medibank on the Android homescreen.). Then told to click 'Shop rewards'.

4. 😡 Update: second time of having to change my direct debit details and again the option is not there because the last payment failed.

5. Even if I move to a different section of the app and return to the chat screen I have to log back in as the messages don't load.

6. It almost looked like the log in session expired midway through my conversations with the customer agent and that there's only a very loose connection between the chat and the rest of the app.

7. I recently tried to use the chat functionality on the app to get in touch with a customer agent and after a few minutes the chat froze.

8. Guess I'll be setting aside another hour of my time for what should be a 5 minute conversation!So bad it makes me want to quit Medibank.

9. Can't even get my points each week even though I go to the gym 4 days a week and hit my steps every single day.When chatting to customer service via the app I constantly have to log back in every time I move away from the app.

10. Went for a 1hr 20 minute walk this morning shows up in samsung health & google fit yet according to medibank did 30min.

11. This problem starts at the home screen.Your chat function is the worst.

1. Fix My Medibank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Medibank: Restarting the app will resolve most errors.
2. Update the My Medibank App. Here is how:
   1. On Android goto PlayStore » Search for "My Medibank" » Open My Medibank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Medibank » click "UPDATE".
3. Clear My Medibank app cache: Clearing cached data will force your app to retrieve the latest data directly from My Medibank servers.
   1. On Android, goto Settings » Apps » Select "My Medibank" » click Storage » click "Clear Cache".
4. Check My Medibank app permissions. If any of these permissions required to use your device's features are disenabled, My Medibank might not work.
5. Uninstall and reinstall My Medibank. If nothing else has worked, completely uninstall My Medibank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Medibank not working

2. Fix My Medibank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Medibank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Medibank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Medibank may not be able to connect to the Internet when running in the background.