Published by BuNa

Report an issue with Clean Master.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Clean Master–Phone Cleaner?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of BuNa to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Clean Master Customer Insights

Steps to Troubleshoot & Fix Clean Master Issues

1. Fix Clean Master Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clean Master: Restarting the app will resolve most errors.
  2. Update the Clean Master App. Here is how:
    1. On Android goto PlayStore » Search for "Clean Master" » Open Clean Master–Phone Cleaner » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clean Master » click "UPDATE".
  3. Clear Clean Master–Phone Cleaner app cache: Clearing cached data will force your app to retrieve the latest data directly from Clean Master servers.
    1. On Android, goto Settings » Apps » Select "Clean Master–Phone Cleaner" » click Storage » click "Clear Cache".
  4. Check Clean Master app permissions. If any of these permissions required to use your device's features are disenabled, Clean Master might not work.
  5. Uninstall and reinstall Clean Master. If nothing else has worked, completely uninstall Clean Master then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clean Master not working


2. Fix Clean Master Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clean Master be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clean Master not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clean Master may not be able to connect to the Internet when running in the background.

Reported Issues