Contact MyInfinity Touch Customer Service

Why should I report an Issue with MyInfinity Touch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carrier Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Overall, a disappointing app for my brand new (and rather pricey) Carrier furnace and AC.The negative comments are somewhat true (except "can't backspace." That works for me), however there are work-arounds: the keyboard DOES cover the user-id and password fields, but you can make the keyboard "floating" and move it around the screen.

2. On my phone that causes the keypad to cover the user name and password boxes.Awful. App only works in landscape mode on my galaxy note 8.

3. So that when you position your phone in portrait mode the app is the new version and when you position your phone in landscape mode, the app reverts back to the original version and everyone is happy (well almost everyone).I don't normally rate Apps.

4. Update: Its been just over a year since my original review, still horrible but now it hasn't been updated in over a year.Unreliable connections - the app thinks it's connected, but status hasn't been updated in over a week nor is the wall unit connected to the carrier network.

5. It resembles the Infinity Touch thermostat and that's how I like it! The OBVIOUS answer to the debate as to whether we should switch to the new version of the app or stay with the original version is to MERGE THEM BOTH TOGETHER.

6. Keyboard takes up the part of the screen where you would re-enter the wrong password and it just won't let you clear the box and re-enter.

7. Basically it gives you a stretched image of what the thermostat displays and let's you control it from your phone.

8. This one forces landscape view on the phone and never switches to profile view.

9. However, I don't see a way to exit the App or switch to my phone's main screen once this App is active.

10. Zero stars.Update: For the energy cost calculation, the setting does not allow for cubic feet, just cubic meters.

11. Once logged in, the screen looks identical to the thermostat screen.

1. Fix MyInfinity Touch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyInfinity Touch: Restarting the app will resolve most errors.
2. Update the MyInfinity Touch App. Here is how:
   1. On Android goto PlayStore » Search for "MyInfinity Touch" » Open MyInfinity Touch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyInfinity Touch » click "UPDATE".
3. Clear MyInfinity Touch app cache: Clearing cached data will force your app to retrieve the latest data directly from MyInfinity Touch servers.
   1. On Android, goto Settings » Apps » Select "MyInfinity Touch" » click Storage » click "Clear Cache".
4. Check MyInfinity Touch app permissions. If any of these permissions required to use your device's features are disenabled, MyInfinity Touch might not work.
5. Uninstall and reinstall MyInfinity Touch. If nothing else has worked, completely uninstall MyInfinity Touch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyInfinity Touch not working

2. Fix MyInfinity Touch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyInfinity Touch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyInfinity Touch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyInfinity Touch may not be able to connect to the Internet when running in the background.