Contact Carrier Home Customer Service

Why should I report an Issue with Carrier Home?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carrier Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system.

2. The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.

3. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.

4. We update the app regularly to introduce new features and enhancements and look forward to your feedback.

1. Proving again that new & improved isn't necessarily better for the user!!I do love my new Infinity heat pump, but at 5x the price of Ecobee thermostats, this app has a long way to go when it comes to usability, data analytics, functionality...and font sizing! Also, Alexa integration claims to work, but completely non-functional...I want the ability to create a routine (or tell Alexa) to run the fan for 30 minutes at a time.Does all of the things that you'd hope it can do! The app acts as a remote thermostat but is way smarter.

2. It's bad when I wish the old buggy app was still around.This really needs Google Home integration so you can change the home/away status with GPS location of cell phone (not just the motion sensor on the thermostat, which doesn't seem you if you're not in the room).

3. If I wished anything of this app and service, it would be integration with Google Home for simple things letting changing modes and setting temperature.

4. My favorite feature is: if you change the temperature when you're on a schedule then it'll auto resume the schedule at the next "comfort profile" change.

5. It still doesn't look the same as my wall unit, but all of the functionality is there and it syncs to my system usually within a minute.

6. There should be the ability to see the entire month as a plotOne of the most important features of this app is collecting and evaluating energy utilization including electricity and natural gas.

7. This is a really intuitive way to approach temporary changes.At the moment you have a blocker on account setup on the mobile app, which didn't leave a good first impression.

8. Then owners get "service needed" messages for the changed filter.Update: Recent updates have restored the usability of the app.

9. .... March Ever since daylight savings time the app is not synching with thermostat programming times.

10. No longer has all of the functionality of the wall unit, and it's buggy to the point of being unusable.

11. I love my unit, while I despise the forced Carrier thermostat and app.

1. Fix Carrier Home Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Carrier Home: Restarting the app will resolve most errors.
2. Update the Carrier Home App. Here is how:
   1. On Android goto PlayStore » Search for "Carrier Home" » Open Carrier Home » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Carrier Home » click "UPDATE".
3. Clear Carrier Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Carrier Home servers.
   1. On Android, goto Settings » Apps » Select "Carrier Home" » click Storage » click "Clear Cache".
4. Check Carrier Home app permissions. If any of these permissions required to use your device's features are disenabled, Carrier Home might not work.
5. Uninstall and reinstall Carrier Home. If nothing else has worked, completely uninstall Carrier Home then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Carrier Home not working

2. Fix Carrier Home Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Carrier Home be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Carrier Home not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Carrier Home may not be able to connect to the Internet when running in the background.