Published by fstart on Sep 19, 2023

Report an issue with Lotus Lantern.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Lotus Lantern?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of fstart to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Lotus Lantern image 1 contact Lotus Lantern image 2

About Lotus Lantern

1. this APP can change the light of the LED strip according to the rhythm of the music. operation is very simple, easy to learn and easy to use.

Lotus Lantern Customer Insights

1. Most of the standard functions work but when in music mode the lights are just continually spazzing out in all colors with no way to control the speed.

2. If you have a large music collection.. have fun scrolling from A-Z every time you want to switch to a song that starts with S.All functions work as intended, however I do wish the schedule function worked after I closed the app, or at the very least saved.

3. Slow, crashes alot, can't save presets, randomly turns off, the only music option is for downloaded files, and Bluetooth mandatory(good luck to your battery life), and I still haven't figured out how to just turn it off.

4. Once the devs work out the bugs, this product at this price point would definitely earn 5 stars from me, but until then, I recommend prospective buyers look elsewhere.I got the lights as an Easter present and then downloaded the app.

5. If I set it to microphone, the disco lights turn the mic sensitivity all the way up that's an actual strobe, when I go to the "strobe settings" the fastest I can make the lights flash is about the speed of a turn signal.

6. I'd love to see more work go into the app, make it more responsive, have a way to have it sync to the music better but the one thing that needs to be fixed is the strobe function.

7. In turn makeing it so the lights wont react to my music.

8. The color selection interface is great, but if the lights won't connect, what's the point? Also, it's super weird that the app requires permission to use my phone's GPS.

9. I want to listen to my music, without having it be out loud and have the lights react.

10. Connecting to the lights is odd, doesn't show up in my phone blue tooth list but will connect via the app.

11. When I tried to see if they would work with the 7 color gradual change nope just only did the same ugly 3 colors.

Steps to Troubleshoot & Fix Lotus Lantern Issues

1. Fix Lotus Lantern Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Lotus Lantern: Restarting the app will resolve most errors.
  2. Update the Lotus Lantern App. Here is how:
    1. On Android goto PlayStore » Search for "Lotus Lantern" » Open Lotus Lantern » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lotus Lantern » click "UPDATE".
  3. Clear Lotus Lantern app cache: Clearing cached data will force your app to retrieve the latest data directly from Lotus Lantern servers.
    1. On Android, goto Settings » Apps » Select "Lotus Lantern" » click Storage » click "Clear Cache".
  4. Check Lotus Lantern app permissions. If any of these permissions required to use your device's features are disenabled, Lotus Lantern might not work.
  5. Uninstall and reinstall Lotus Lantern. If nothing else has worked, completely uninstall Lotus Lantern then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lotus Lantern not working

2. Fix Lotus Lantern Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Lotus Lantern be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lotus Lantern not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lotus Lantern may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • downloaded the app. Will not connect to bluetooth. Keep getting message that I need an app to connect lotus lantern.

    — by Jamey Lawrence 1 week ago

  • I have set up a schedule on the app and it never turns on

    — by Anna McMullen 1 week ago

  • Bluetooth connection is constantly failing. Works fine with other apps. Have Uninstallerd lotus several times and seems to work for a bit then back to failing. Use Galaxy s21 phone

    — by Kent Kreul 2 weeks ago

  • the app doesn't connect with my leds, doesn't give me the option, sometimes it does show there but doesn't even connect then disappears, my controller is broken so this is like the only way I can control them

    — by tom ince 2 weeks ago

  • I have been having trouble connecting to the app I have reinstalled it restarted my device and clear caches also but for some reason the app isn’t connecting at all. The app version is V6.2.5 and my device is galaxy tab s7+

    — by Nishal 1 month ago

  • i don’t have the option to add a new device and it’s really frustrating because i have tried everything. please fix this! like i cannot try to connect to any device

    — by katelyn 1 month ago

  • I would like to purchase stickers with Lotus Lantern logo for my car. Do you make them, please?

    — by Daniel 2 months ago

  • I just ordered 60 ft lights. They arrived and the end part of the lights seem to not be receiving the green color. I just took them out of the box and they were like this. If I want to return them for a refund is that possible since my order was very recent (within a month ago), and also do I need to return it through amazon or somehow else? My address is 1901 N Walnut ST Ellensburg WA 98926. What other information do you need?

    — by Ethan Roppel 2 months ago

  • Just recieved your light. Cannot find the blu tooth light through my Android 9.1 operating system. It appears I need an operatiing system of 9.4 or greater... may return item...

    — by Erik Endresen 2 months ago

  • Lotus lantern apps I download from google play store and install on my car android player. But it cant detect or connect to the LED.
    Suspected Might because of the bluetooth in car player is only support one way mode. Or else no idea, is there anyway to solve this ?
    Else without the music rythms mode the light is no nice any more. And cant direct control the light through my car android player's apps

    — by Wai loon 5 months ago

  • I got the leds yesterday and the colours don’t match the wheel. How do I prevent this.

    — by Caoimhe Coffey 5 months ago

  • We have no bow lights and the other light colours don’t match what they should.

    — by Julie Black 6 months ago

  • Hello I was trying to set up my LED's an option there for cross pattern but. It only gives you certain colors. Is there any way to make it the colors? You wanted to be for example. I would like green and purple but there is only green and blue

    — by Michael Wohleber 6 months ago

  • Only one part of my leds are working, only half of the strip that's connected to the outlet.

    — by Keira Trifilo 8 months ago

  • The shop send me a video working with my lights on app on there phone Bluetooth but how do I connect my phone

    — by Dwan Ware 8 months ago

  • Only one of the colors work on the color wheel. If I try to use any of the other colors half of the LED lights come on but the rest don’t. I have only had them for a couple of days.

    — by Cayson Yager 11 months ago

  • The lights don't come on.

    — by NICHOLAS WOODARD 11 months ago

  • I was using my LED lights and I was using the mic mode and put it on disco. I wanted it to stop so I changed it to a colour, I then realised that the colour that I chose didn’t match the colour that the LED lights were showing. I tried turning it on and off. Deleted the app and everything but it still does it.

    — by Ella Taylor 1 year ago

  • I recently purchased your pond lights with app. I scheduled them to come in e at 8pm and go off at 23:59. It seemed to work for the first few days and now doesn't work. Every time I open the app the schedule is off and I have to set it up again. What am I doing wrong?

    — by Denise Anarumo 1 year ago

  • i got my led lights about 7 or 8 months ago and they have been amazing until a couple days ago when they stopped working. i tried to reconnect them with my app, but they were disconnected. i also tried to turn them on with the remote which also didn’t work. i’ve looked up how to reconnect them to the app and it’s only told me they should automatically connect. how do i fix this? or do i need to buy new lights?

    — by olivia oconnor 1 year ago

  • Hi! So I’ve had me LED strips for about 5 months, everything was working perfectly fine until one day I came home from a friends and they wouldn’t turn on. I tried with the remote and they wouldn’t turn on, I also tried with the app and they wouldn’t connect, please help me resolve this problem. Thank you

    — by Olivia Jordan 1 year ago

  • Hi! So I’ve had me LED strips for about 5 months, everything was working perfectly fine until one day I came home from a friends and they wouldn’t turn on. I tried with the remote and they wouldn’t turn on, I also tried with the app and they wouldn’t connect, please help me resolve this problem. Thank you

    — by Olivia Jordan 1 year ago

  • I ordered my led light strips about a month ago and now they won’t turn on. The outlet works with other cords so I know it’s the lights not the outlet itself. Can u send new set of lights since these were obviously a waste of money since they stopped working in a month

    — by taylin robinson 1 year ago

  • I ordered my led light strips about a month ago and now they won’t turn on. The outlet works with other cords so I know it’s the lights not the outlet itself. Can u send new set of lights since these were obviously a waste of money since they stopped working in a month

    — by taylin robinson 1 year ago

  • Hi, so my LED strips that I have in my room are only about 3 months old. They have been working perfectly fine for a while but now they do not turn on with the remote and it isn’t connected to the app anymore. Is there anyway to fix these or can you guys send me a new set of led lights? Thank you so much

    — by emma 1 year ago

  • I have the outside and inside lights. My inside lights cut on when I cut the car on and push the red power button but not sure how to change the colors? Both set of lights have the same app. Am I supposed to connect to Bluetooth? Can someone call me instead of emailing back thanks.

    — by Madalyn Carlisle 1 year ago

  • Hi so my lights were working fine but now they aren’t turning when I use the remote. So then I downloaded the app and tried to control in from there. Any advice???

    — by Heba Akbar 1 year ago

  • I have had my whip lights for 6 months for my utv and they dont work ....requesting a new set!

    — by Donald Nero 1 year ago

  • I had some of my lights stop working but since I have multiple sets hung up I just switched around the white box to see if that was the problem and it was so I was wondering if I could just purchase just the white box that everything plugs in to. If so that would be great because i don’t want to buy another set of lights. Thank you in advance.

    — by Alliya Hunter 1 year ago

  • Hello. When I tell the App to put a certain color, it doesn’t put that color it puts a different color. Can I please exchange This one for another one?

    — by Daniel Thews 1 year ago

  • I am trying to connect my music from my phone to the Bluetooth speakers I was told the product has. I’ve tried everything the instructions and the internet tells me to do yet the music still plays out of my phone. I would like help ASAP

    — by Chev Grant 1 year ago

  • I have the strip lights and connected to the app perfectly fine but when I connect them to my Bluetooth thru my phones Bluetooth settings its coming up asking for a pin number or symbols I really need help

    — by Jordan Richardson 2 years ago

  • I have the rgb lotus lantern headlight bulbs. The LED lights all work and I have the red wire all connected. Now the app wont recognize the product and now im stuck with LED headlights that dont change colours. Please help me as I need these to work ASAP

    — by Akaran 2 years ago

  • It sucks only one side of light work after a week. Not to mention the crappy 💩 app can play music. Amazon won’t reimburse they suck too

    — by Michael Ferguson 2 years ago

  • hi I got a set of lights for my bedroom and it connected to the app perfect and I love them but I got a different set same brand and everything but it’s not connecting to the app and I’ve tried everything! How do I get the second separate strip to connect to the app also?

    — by Kenzi Ophus 2 years ago

More from the developer