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I can’t connect to app

The bottom part is the bulb is missing from my light. Since you guys gave me one that’s missing, I would like my money back.

Hi! So I get a LED Light that is controlable with the Lotus Lantern, and when i open the aplication it says (Suspected Ilegal Device) What do i do ? And what it means?

Hello I recently purchased some lights off temu that are tour brand but I keep receiving a error message of illegal device detected any way to fix this

I bought led strips from Temu site, it works fine, with app and with remote control. It's been a while, i didn't use led and program, and right now it says suspected illegal device ( My phone is xiaomi 11 lite 5g ne, bought in physical store), and I didn't do anything to device or leds, I don't know what to do, it's easier for me to use program not remote.

device is showing" suspected illegal device please continue the vendor"

please fix issue

Hello, I was gifted one of your products but the box was missing a piece. I was wondering if you could send me the details of the fiber optic cable and the plastic tube pieces so that I might work on replacing them. Thank you!

I bought 2 individual fountain lights. One of them stopped working within 3 weeks, so called Amazon and they replaced it. When connecting device it keeps saying suspicious device, contact customer support for future assistance. Can't control none of the lights on the app

I have detected illegal device problem..and i cant change my light

This Lotus lantern app not working in my Phone before 15 days showing suspected illegal device please continue the vendor to deal with please clear my solution

My strip lights have stopped working. They won't respond to the remote or my app, they have gotten darker and will flash white and purple.

I just got some LED lights delivered. I downloaded the app and searched for the lights. I managed to find them, the decive was called ELK-BLEDOM. However, when i connected to it a popup instantly came up saying "Suspected illegal device, please contact the vendor to deal with." Please help me with this. I shouldnt be having this problem with an LED light strip I just got....

So this happened before but it usually fixes itself. But the past days when I plug in my outlet it keeps flashing. How this happen was the leds were plugged in and I used the remote to switch it off and minutes later it starting blinking, I didn’t think it was a big deal so I unplugged it. Woke up and plugged it back in and I starts to flicker I try unplugging and plug it back still flickers. So I try to use Bluetooth, it doesn’t work I couldn’t control it. Remote doesn’t work either. Is there a solution?

downloaded the app. Will not connect to bluetooth. Keep getting message that I need an app to connect lotus lantern.

I have set up a schedule on the app and it never turns on

Bluetooth connection is constantly failing. Works fine with other apps. Have Uninstallerd lotus several times and seems to work for a bit then back to failing. Use Galaxy s21 phone

the app doesn't connect with my leds, doesn't give me the option, sometimes it does show there but doesn't even connect then disappears, my controller is broken so this is like the only way I can control them

I have been having trouble connecting to the app I have reinstalled it restarted my device and clear caches also but for some reason the app isn’t connecting at all. The app version is V6.2.5 and my device is galaxy tab s7+

i don’t have the option to add a new device and it’s really frustrating because i have tried everything. please fix this! like i cannot try to connect to any device

I would like to purchase stickers with Lotus Lantern logo for my car. Do you make them, please?

I just ordered 60 ft lights. They arrived and the end part of the lights seem to not be receiving the green color. I just took them out of the box and they were like this. If I want to return them for a refund is that possible since my order was very recent (within a month ago), and also do I need to return it through amazon or somehow else? My address is 1901 N Walnut ST Ellensburg WA 98926. What other information do you need?

Just recieved your light. Cannot find the blu tooth light through my Android 9.1 operating system. It appears I need an operatiing system of 9.4 or greater... may return item...

Lotus lantern apps I download from google play store and install on my car android player. But it cant detect or connect to the LED.
Suspected Might because of the bluetooth in car player is only support one way mode. Or else no idea, is there anyway to solve this ?
Else without the music rythms mode the light is no nice any more. And cant direct control the light through my car android player's apps

I got the leds yesterday and the colours don’t match the wheel. How do I prevent this.

We have no bow lights and the other light colours don’t match what they should.

Hello I was trying to set up my LED's an option there for cross pattern but. It only gives you certain colors. Is there any way to make it the colors? You wanted to be for example. I would like green and purple but there is only green and blue

Only one part of my leds are working, only half of the strip that's connected to the outlet.

The shop send me a video working with my lights on app on there phone Bluetooth but how do I connect my phone

Only one of the colors work on the color wheel. If I try to use any of the other colors half of the LED lights come on but the rest don’t. I have only had them for a couple of days.

The lights don't come on.

I was using my LED lights and I was using the mic mode and put it on disco. I wanted it to stop so I changed it to a colour, I then realised that the colour that I chose didn’t match the colour that the LED lights were showing. I tried turning it on and off. Deleted the app and everything but it still does it.

I recently purchased your pond lights with app. I scheduled them to come in e at 8pm and go off at 23:59. It seemed to work for the first few days and now doesn't work. Every time I open the app the schedule is off and I have to set it up again. What am I doing wrong?

i got my led lights about 7 or 8 months ago and they have been amazing until a couple days ago when they stopped working. i tried to reconnect them with my app, but they were disconnected. i also tried to turn them on with the remote which also didn’t work. i’ve looked up how to reconnect them to the app and it’s only told me they should automatically connect. how do i fix this? or do i need to buy new lights?

Hi! So I’ve had me LED strips for about 5 months, everything was working perfectly fine until one day I came home from a friends and they wouldn’t turn on. I tried with the remote and they wouldn’t turn on, I also tried with the app and they wouldn’t connect, please help me resolve this problem. Thank you

Hi! So I’ve had me LED strips for about 5 months, everything was working perfectly fine until one day I came home from a friends and they wouldn’t turn on. I tried with the remote and they wouldn’t turn on, I also tried with the app and they wouldn’t connect, please help me resolve this problem. Thank you

I ordered my led light strips about a month ago and now they won’t turn on. The outlet works with other cords so I know it’s the lights not the outlet itself. Can u send new set of lights since these were obviously a waste of money since they stopped working in a month

I ordered my led light strips about a month ago and now they won’t turn on. The outlet works with other cords so I know it’s the lights not the outlet itself. Can u send new set of lights since these were obviously a waste of money since they stopped working in a month

Hi, so my LED strips that I have in my room are only about 3 months old. They have been working perfectly fine for a while but now they do not turn on with the remote and it isn’t connected to the app anymore. Is there anyway to fix these or can you guys send me a new set of led lights? Thank you so much

I have the outside and inside lights. My inside lights cut on when I cut the car on and push the red power button but not sure how to change the colors? Both set of lights have the same app. Am I supposed to connect to Bluetooth? Can someone call me instead of emailing back thanks.
910-918-3686

Hi so my lights were working fine but now they aren’t turning when I use the remote. So then I downloaded the app and tried to control in from there. Any advice???

I have had my whip lights for 6 months for my utv and they dont work ....requesting a new set!

I had some of my lights stop working but since I have multiple sets hung up I just switched around the white box to see if that was the problem and it was so I was wondering if I could just purchase just the white box that everything plugs in to. If so that would be great because i don’t want to buy another set of lights. Thank you in advance.

Hello. When I tell the App to put a certain color, it doesn’t put that color it puts a different color. Can I please exchange This one for another one?

I am trying to connect my music from my phone to the Bluetooth speakers I was told the product has. I’ve tried everything the instructions and the internet tells me to do yet the music still plays out of my phone. I would like help ASAP

I have the strip lights and connected to the app perfectly fine but when I connect them to my Bluetooth thru my phones Bluetooth settings its coming up asking for a pin number or symbols I really need help

I have the rgb lotus lantern headlight bulbs. The LED lights all work and I have the red wire all connected. Now the app wont recognize the product and now im stuck with LED headlights that dont change colours. Please help me as I need these to work ASAP

It sucks only one side of light work after a week. Not to mention the crappy 💩 app can play music. Amazon won’t reimburse they suck too

hi I got a set of lights for my bedroom and it connected to the app perfect and I love them but I got a different set same brand and everything but it’s not connecting to the app and I’ve tried everything! How do I get the second separate strip to connect to the app also?