Published by White Castle Management Co. on Sep 16, 2024

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of White Castle Management Co. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About White Castle Online Ordering

1. Follow Your Crave and download the official White Castle® app, featuring the updated Craver Nation® Rewards program or to order your favorite Sliders.

2. Sign up for Craver Nation® Rewards to enjoy exclusive perks, earn points on your orders, and get craveable rewards.

White Castle Online Ordering Customer Insights

1. Every thing I need and easy to use, should be a lovely time saver as these tend to be, however this one seems like the restaurants themselves don't know they have a online order until you arrive... Making you have to wait, not only the time to make it, but also the time it took you to order, and drive there.

2. It plays the animation but doesn't do anything).Mostly good: I saved $8 on my order, although the sign-up process was a bit lengthy, and I got an app programming error message saying "object not set to an instance" a few times.

3. They list the calories but not the price.When I go to order and I click on a food category, there's this big blue box with white words in it (something about calories) and it takes up 90% of the screen.

4. How much business have they lost? Edit: Tried again a month or so later, gove a error about an object or something, unable to order, so we didn't.

5. Eventually it worked, and with a few hiccups in submitting (I was unable to pay ahead, but paying at the widow is fine I guess) I was able to submit my order and they had it ready when I showed up at the store.

6. I didn't realize that when I placed my order, it set a pickup time of 15 minutes later.

7. Yesterday was the 3rd time consecutively this has happened, at two different locations, ended up in total waiting over 40 minutes in the middle of the night, for 6 Impossible sliders and a drink.

8. I can barely see the food items to add them to the cart and it makes it near impossible to order.

9. Fail.Pretty bad, unable to go to previous screen, and then my order would not go through.

10. And whenever I try to sign up for the craver nation thing, I repeatedly get an error message that says something about a conflict.

11. It took me a call to a Manager at a location near our house to what apparently is a wrong number on the app and so then to a Manager at another location close enough and I got vague advise on how to "edit" my entries on the WC app/online.

Steps to Troubleshoot & Fix White Castle Online Ordering Issues

1. Fix White Castle Online Ordering Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart White Castle Online Ordering: Restarting the app will resolve most errors.
  2. Update the White Castle Online Ordering App. Here is how:
    1. On Android goto PlayStore » Search for "White Castle Online Ordering" » Open White Castle Online Ordering » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for White Castle Online Ordering » click "UPDATE".
  3. Clear White Castle Online Ordering app cache: Clearing cached data will force your app to retrieve the latest data directly from White Castle Online Ordering servers.
    1. On Android, goto Settings » Apps » Select "White Castle Online Ordering" » click Storage » click "Clear Cache".
  4. Check White Castle Online Ordering app permissions. If any of these permissions required to use your device's features are disenabled, White Castle Online Ordering might not work.
  5. Uninstall and reinstall White Castle Online Ordering. If nothing else has worked, completely uninstall White Castle Online Ordering then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing White Castle Online Ordering not working


2. Fix White Castle Online Ordering Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make White Castle Online Ordering be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to White Castle Online Ordering not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, White Castle Online Ordering may not be able to connect to the Internet when running in the background.

Reported Issues