Published by InShot Inc. on Mar 5, 2024

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Why should I report an Issue with Video Maker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of InShot Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Video Maker Customer Insights

1. The app is 100% free, it doesn't require you to make an account and receive a million stupid emails, no watermark is added to rendered videos, render quality is not downgraded, and there are no in-app ads except while rendering.I invested in the yearly, and now I am a lifetime video guru subscriber.

2. Hope to buy soon!Best app ever!!! I literally spent my whole day going from app to app trying to find something that would merge my audio with the video, and both things, audio and video come out looking and sounding the exact way it looks and sounds in my photo gallery.

3. Also the choice of music... Eh.. could be better other than that I would at least like to try the paid version before I actually spend money on something I can not use to it's full potential, or mine ..Absolutely phenomenal video editor! The ease-of-use is on-par with that of Adobe Premiere Pro.

4. No watermark and easy to use once you get the hang of it.App was working really great for a short while, but now on the Google Pixel Pro 7, the files are rendering with color banding, flickering, and over saturation issues.

5. I do have a suggestion, I'd like to see the ability to slow the speed down in certain part of my edit , instead if I attempt to slow it down , it reverts back to the whole video.

6. If you've been looking for an easy to use platform on your phone to edit videos , this is it! Look no further and invest!No watermark.

7. Fix that, and you have a five star review.Ive used a lot of diffent video editors before but this is a step above the rest easy to use and tons of features.

8. I tried clearing the cache, using different video files, deleting the file and starting over, and it does it with all files.

9. Only complaint is the speed when uploading anything from an external source(sd card) or third party app ( Google photos) is incredibly slow compared to if I were to upload it straight from the devices gallery.

10. This is the only editing app you will ever need.4 stars for an easy to use interface,easy and quick navigation,straight forward editing,templates,effect choices,etc.

11. I paid for the lifetime because there are so many things that are useful in this app for any video editor.

Steps to Troubleshoot & Fix Video Maker Issues

1. Fix Video Maker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video Maker: Restarting the app will resolve most errors.
  2. Update the Video Maker App. Here is how:
    1. On Android goto PlayStore » Search for "Video Maker" » Open Video Maker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Maker » click "UPDATE".
  3. Clear Video Maker app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Maker servers.
    1. On Android, goto Settings » Apps » Select "Video Maker" » click Storage » click "Clear Cache".
  4. Check Video Maker app permissions. If any of these permissions required to use your device's features are disenabled, Video Maker might not work.
  5. Uninstall and reinstall Video Maker. If nothing else has worked, completely uninstall Video Maker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video Maker not working


2. Fix Video Maker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video Maker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video Maker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video Maker may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Don't need it anymore

    — by Sonya moses 1 year ago

  • Technical issues please cancel subscriptions

    — by Mohammad Adil 1 year ago

  • Please cancel my subscription. My credit card was affected by logging into your account and this card has had to be replaced. So please cancel my subscription.

    — by Paula Feather 1 year ago

  • Hi, I need to cancel my subscription and request a refund. I've never used your service.
    Thank you. Steven Goodowens..
    Stevengoodowens@redacted

    — by Steven L Goodowens 2 years ago

  • How do we delete. Music?

    — by Jenny Gulbransen 2 years ago

  • My videos disappeared from the app can I get videos back?

    — by Flory Z Sarg 3 years ago