Contact Robin Hood Network Customer Service

Why should I report an Issue with Robin Hood Network?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nottingham City Council to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Its ok disabled families can walk home as again top ups even at vic centre fail, machines dont work, USELESS APPcan only check card balance using nfc and 80% of the time the balance isnt returned, not sure why as nfc recogises the card, connection to the web is fine so must be the back end.

2. I've walked back on myself a few times because of this.This is a great app for Nottingham Travel! The card check is great and the live departures are really helpful! One thing, the trams are the wrong way round so the southbound button on the app shows northbound departures and vice versa! A great app overall!You know what I like about this app.....? Sweet FA! It's not worked properly in ages.

3. A little more path redundancy would make this app much more effective and flexible.Useless, as there are never any working machines to check card especially if its failed to top up despite paying, and money out bank.

4. (One street machine didn't dispense the card and another dispensed a blank one)Totally useless app, needed to check supposed top up done by staff at Vic Centre bus station.

5. Just want to add what might be helpful to others: If you want a refund for faulty cards, make sure you turn up with a receipt at the Vic, otherwise if you are unclear that you want a refund, they will simply fulfill their side of the contract by giving you working versions of all the cards you bought.

6. Sadly there isn't anywhere for tram timetables though, just local departure times within hour of location, which isn't good if trying to work out when you need to leave somewhere ot get somewhere else for a certain time.Another flaw is the inability to access timetables from the Bus Stop> Buses menu.

7. You can't do anything useful like top the card up - an absolute necessity when 90% of tram stops also don't allow you to top up, and the office in the city closes after normal working hours.

8. It works out 10p cheaper than using the Mango card - but is it really worth it when it's such a faff to use the thing.This used to be my go to app for both bus and tram schedules.

9. So what the point, just another useless item from Nottingham City Council, probably cost cutting and only for the rich with mega latest phones.

10. It's not like its the failed Track and Trace App! It's also a shame I have to click on a star to post this message!The app itself is great, this rating doesn't include my negative experience of the system unlike some other reviews.

11. This is the main feature i use the app for so experience is pretty poor.The inky thing that needs ding is that you need to change the fact that the routes are done using straight lines.

1. Fix Robin Hood Network Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Robin Hood Network: Restarting the app will resolve most errors.
2. Update the Robin Hood Network App. Here is how:
   1. On Android goto PlayStore » Search for "Robin Hood Network" » Open Robin Hood Network » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Robin Hood Network » click "UPDATE".
3. Clear Robin Hood Network app cache: Clearing cached data will force your app to retrieve the latest data directly from Robin Hood Network servers.
   1. On Android, goto Settings » Apps » Select "Robin Hood Network" » click Storage » click "Clear Cache".
4. Check Robin Hood Network app permissions. If any of these permissions required to use your device's features are disenabled, Robin Hood Network might not work.
5. Uninstall and reinstall Robin Hood Network. If nothing else has worked, completely uninstall Robin Hood Network then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Robin Hood Network not working

2. Fix Robin Hood Network Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Robin Hood Network be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Robin Hood Network not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Robin Hood Network may not be able to connect to the Internet when running in the background.