Contact BBC Learning English Customer Service

Why should I report an Issue with BBC Learning English?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Media Applications Technologies for the BBC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So, whether you want to study grammar, improve your pronunciation, develop your English through topical new stories or learn the latest phrases to use in your everyday conversations, our app has the series for you.

2. This series has no script – it’s just ordinary people using real English to talk about everyday topics.

3. Our app helps you do that with daily updates of amazing, fun and topical lessons, transcripts and quizzes. Watch your English grow!

4. The official BBC Learning English app brings together all of your favourite lessons and presenters in one fantastic, simple-to-use package.

5. BBC Learning English is one of the world's most popular providers of free English language teaching material.

6. You can choose to disable notifications from the BBC Learning English app in your phone’s 'Settings'.

7. For more than 75 years it has been helping millions of learners, in over 100 countries, become better English speakers.

8. We are introducing our first series for low level learners – English My Way.

9. When you're listening to an audio lesson, the programme will keep playing in the background even if the screen is turned off.

10. Take us with you; we'll always be there to help you become a brilliant English speaker.

11. If you choose to receive push notifications, a unique identifier relating to your device will be stored by Urban Airship on behalf of the BBC to provide you with the service.

1. I find it quite similar to EngVid, but with an actual application for your phone, it has as much as hundreds of useful topics you can go over, and even though simple at a times, disposing of the explanation of a real teacher always helps to grasp with the idea just a little easier.Hi guys! I have a small QoL feature request: please add an option to disable notifications.

2. The purpose of using this app is not for entertainment, please consider it.No audio versions available! How come the previous app had this option and the new one is so defective? I used to listen the audio recordings while going to work.

3. For over a year I feel like my skills do not develop at all, I understand almost everything while watching series, but I have a poor resource of words and am kinda unsure when i have a talk with a British person in real time.

4. It's not possible to listen to the video when the phone is locked or when the app is in the background.

5. It's quite annoying to scroll down couple minutes when trying to find a lesson which you have not seen yet.My teacher recently recommended this app to me and honestly I'm surprised how good it is.

6. Buttons are small, from time to time the video is stopped like there are some connectivity lags.

7. I hope it will change after I'll use this app.I've got to say that, in comparison to using Duolingo, this website here just smashes it in any possible way you can imagine.

8. Best educational app for learning English I believe especially that some audios are downloadable and could go for offline usage.

9. A huge downgrade to the previous one.This app is very useful for learning new English.

10. And why the heck I need WiFi only to download content?! Come on, it's 2021! I can use my network data allowance.

11. Is it some urgent message? Nah, just stuff wasting my attention again.. The disable setting seems pretty quick to implement.

1. Fix BBC Learning English Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BBC Learning English: Restarting the app will resolve most errors.
2. Update the BBC Learning English App. Here is how:
   1. On Android goto PlayStore » Search for "BBC Learning English" » Open BBC Learning English » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BBC Learning English » click "UPDATE".
3. Clear BBC Learning English app cache: Clearing cached data will force your app to retrieve the latest data directly from BBC Learning English servers.
   1. On Android, goto Settings » Apps » Select "BBC Learning English" » click Storage » click "Clear Cache".
4. Check BBC Learning English app permissions. If any of these permissions required to use your device's features are disenabled, BBC Learning English might not work.
5. Uninstall and reinstall BBC Learning English. If nothing else has worked, completely uninstall BBC Learning English then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BBC Learning English not working

2. Fix BBC Learning English Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BBC Learning English be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BBC Learning English not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BBC Learning English may not be able to connect to the Internet when running in the background.