Published by TEGNA on Jun 17, 2024

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Why should I report an Issue with True Crime Network?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TEGNA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About True Crime Network

1. Watch free episodes of your favorite true crime shows and listen to the best true crime podcasts available anywhere.

True Crime Network Customer Insights

1. I love the shows just wish the app would work so I can watch them! Would be 5 stars if it worked without crashing all the time.It'd be nice if I could watch more than 15 mins of an episode.... EVERYTIME I'm watching something, within 15-30 mins, the video stops and I get the buffering circle.

2. My only complaint is it doesn't have an option to minimize and watch while your watching and using your phone at the same time.Keeps crashing can't even watch a show all the way through because it crashes constantly and has been getting worse every day.

3. a lot of choices , some older cases already seen but different information in the program and some newer cases not heard about, all in all for true crime its a great free app!I love this app! A variety of choices and many I've never seen.

4. The app worked fine the first week I used it, but now I can't even watch a full episode of anything!!!I love this app! Along w most of the shows.

5. The only thing i would change is that who ever picks the shows should talk about shows I like that comes on tv but not being able 2 watch that show.

6. That's the only improvement I suggest.It's nice 2 B able to download the app and start watching all my favorite shows.

7. Enough already! I can handle ads but this is too much!I have uninstalled and reinstalled this App,but it continues to not work after every commercial plays and it becomes to frustrating to keep dealing with.

8. I don't like that old reruns of MOST SHOCKING VIDEOS is often played all day long on occasion on the TV Channel itself, and wish they'd play more of the content from the app on TV as well, but aside from this I have no complaints.

9. love the app but once in a while when the ads play the app will stop working, if I restart it ,it does pick right up where it left off.

10. Works as it should.I like the True Crime network, however the app has ads to VSP Vision care that repeats back to back 6-8 times on every commercial break.

11. Plays a few minutes of one show and then jumps randomly to another.

Steps to Troubleshoot & Fix True Crime Network Issues

1. Fix True Crime Network Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart True Crime Network: Restarting the app will resolve most errors.
  2. Update the True Crime Network App. Here is how:
    1. On Android goto PlayStore » Search for "True Crime Network" » Open True Crime Network » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for True Crime Network » click "UPDATE".
  3. Clear True Crime Network app cache: Clearing cached data will force your app to retrieve the latest data directly from True Crime Network servers.
    1. On Android, goto Settings » Apps » Select "True Crime Network" » click Storage » click "Clear Cache".
  4. Check True Crime Network app permissions. If any of these permissions required to use your device's features are disenabled, True Crime Network might not work.
  5. Uninstall and reinstall True Crime Network. If nothing else has worked, completely uninstall True Crime Network then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing True Crime Network not working


2. Fix True Crime Network Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make True Crime Network be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to True Crime Network not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, True Crime Network may not be able to connect to the Internet when running in the background.

Reported Issues