Contact TrueID Customer Service

Why should I report an Issue with TrueID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of True Digital & Media Platform Company Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Topped up, got charged twice with same package, tried contact support, chose english in setting but i get thai support... From day 1 i had issues with TRUE, i am not pleased to say the least, so far was charged 1000 bhat in excess and the only way to solve is go to the center which also have limited capabilities! Instead of fiiling the up with noise/advertisement that looks, make it user friendly with the ability to actually do something within the app.Cant cast directly to LG TV.

2. Absolutely terrible.No english subtitles on movies and series.easy to use, very helpful app.. lots of discount..True Corp has a lot of apps but strangely this one is only app that can show when your points expire.

3. TV screen goes blank with True logo Have to restart cast and reset audio language back to english.

4. Sort it out True! Update: 'TrueID Lite' is just the free channels that no one wants to watch.

5. There's no way to get the stream to play full screen or even to scroll down so you can see the bottom half of the frame AND there's a logo for "free wifi" that you can't get rid of.

6. Can't watch TV full screen, can't get rid of "Free WiFi" logo.

7. You're forced to watch their adverts when you change channel, there's no kind of program guide and, oh yeah, it keeps crashing my Android box.

8. Also signing in is a pig, I have multiple smart cards and should be able watch on one device per card but it just kicks my other device off.

9. Hangs everytime at least once when casting a new game to Nvidia Shield or Google Chrome usually in first 5 minutes of stream.

10. 'True ID TV' was bad enough but now that's gone and this trash is all they're offering to watch TV on the go.

11. Sadly the UX is very messy and it's very hard to navigate to the screen that shows when your points expire.

1. Fix TrueID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrueID: Restarting the app will resolve most errors.
2. Update the TrueID App. Here is how:
   1. On Android goto PlayStore » Search for "TrueID" » Open TrueID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrueID » click "UPDATE".
3. Clear TrueID app cache: Clearing cached data will force your app to retrieve the latest data directly from TrueID servers.
   1. On Android, goto Settings » Apps » Select "TrueID" » click Storage » click "Clear Cache".
4. Check TrueID app permissions. If any of these permissions required to use your device's features are disenabled, TrueID might not work.
5. Uninstall and reinstall TrueID. If nothing else has worked, completely uninstall TrueID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrueID not working

2. Fix TrueID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrueID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrueID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrueID may not be able to connect to the Internet when running in the background.