Contact eCanvas Customer Service

Why should I report an Issue with eCanvas for cross-stitch PRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sergey Polyakov to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can install free version of the app "eCanvas for cross-stitch".

1. When tapping on any of the button options at the top of does not change! The only options that work are the grid options! It shows no symbols whatsoever! Makes it kinda hard to do this piece, ya know! Ridiculous!! And no way to directly contact the developer in the app either! Have to come back to the playstore.

2. If that feature becomes available I'll update my review.Doesn't work for me! I import my pic, go thru the steps & upon tapping on the done button it gives me the page where the pattern should be, but there's no pattern...only the pic.

3. I primarily work with hoops so it would be nice if I could automatically crop the image into a circle.EDIT: Having a developer reply with "you're wrong" makes me want to use this app even less.

4. It does get a little glitchy when zooming in and out of a pattern when they are first made, black patches appear.Wish you could change the size of the pattern after you've started a project.

5. I cannot stand Photoshop so this makes it nice for me, my Galaxy Note20 5G with stylus makes it a breeze to mark off stitches and I turn on the unique indicators for colors that look similar.

6. I used to be able to import and locate any PDF on my device but now it only expects files to be in a folder that doesn't exist so I can't even import patterns anymore.This app is amazing.

7. I create amazing designs and can keep track of % completed and unless you want togo larger than 200 x 200 count the free version is all you need.

8. Half stitches would be really nice and so would the ability to be able to move objects instead of having to completely redo.

9. Love the fact that instead of printing off pages and pages of patterns, I can work from my phone screen.

10. It offers several options to really transform the image to a usable pattern.

11. The only thing I think it is missing is when print out the finishing product, it should included a map content the full picture so it would be easier to put all the pages together and keep track.

1. Fix eCanvas Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eCanvas: Restarting the app will resolve most errors.
2. Update the eCanvas App. Here is how:
   1. On Android goto PlayStore » Search for "eCanvas" » Open eCanvas for cross-stitch PRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eCanvas » click "UPDATE".
3. Clear eCanvas for cross-stitch PRO app cache: Clearing cached data will force your app to retrieve the latest data directly from eCanvas servers.
   1. On Android, goto Settings » Apps » Select "eCanvas for cross-stitch PRO" » click Storage » click "Clear Cache".
4. Check eCanvas app permissions. If any of these permissions required to use your device's features are disenabled, eCanvas might not work.
5. Uninstall and reinstall eCanvas. If nothing else has worked, completely uninstall eCanvas then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eCanvas not working

2. Fix eCanvas Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eCanvas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eCanvas not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eCanvas may not be able to connect to the Internet when running in the background.