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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Noor Play Customer Insights
1. Suddenly we start having technical issue which can't be solved by the technical support since 10 days now! We loved noor play and we are feeling bad for such end!Frst 2 month was perfect while they have the ability for denying you from watching your last week of the month but i continue with them but lately they provide me an offer with 48$ for one year so i go a head with them but i face they are not providing the services of allowing watching my favorite series 116 of kurulus othman not their and i was not able to watch it while my payment was successfuly excuted through google store And their end.i send them 3 emails asking them to give me my rightsVery bad , I subscribed and paid 4 months ago , I used the app for one month , then I went overseas for 3 months , when I came back , I couldn't log in again to my account.One of the worst apps I used.
2. Can you please add English subtitles? There are so many shows I would love to watch.Frequent technical issues with their App on Smart TV that have not been resolved since almost 8 months..!!!I'm now suddenly having a hard time accessing my noor play account in my TV.
3. perfect player with good Arabic dubbingThe application is laggy sometimes, also if the phone screen turned off while watching or in pause mode and you unlocked the screen to continue watching, the application always fail to resume the content unless you close the app and force stop it form the phone system and then run it again, which is very annoying.
4. When I do screen mirroring I can hear the voice in the TV only and the movie only and on the phone.You need to add an offset between the seek bar and the full screen gesture indicator.
5. Let's start with the service, when you are viewing a video, it rotates the screen in a specific way but it is not responsive if you wish to rotate it the other way.
6. No download to play later feature now the streaming service work fine.
7. Quite disappointing.We are feeling sorry coz we will cancel our subscription in Noor play.
8. I have New update confuse more and download is not working for long time, so it's very bad, really very disappointing I tried hundreds times to download and no success.
9. This is a small user experience feature that I expect form a simple player.
10. Please don't ask me to contact support because I already did but they are not respondingFew major issues with the service and app.
11. So you have to remember where you stopped to play it next time.
Steps to Troubleshoot & Fix Noor Play Issues
1. Fix Noor Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Noor Play: Restarting the app will resolve most errors.
- Update the Noor Play App. Here is how:
- On Android goto PlayStore » Search for "Noor Play" » Open Noor Play » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Noor Play » click "UPDATE".
- Clear Noor Play app cache: Clearing cached data will force your app to retrieve the latest data directly from Noor Play servers.
- On Android, goto Settings » Apps » Select "Noor Play" » click Storage » click "Clear Cache".
- Check Noor Play app permissions. If any of these permissions required to use your device's features are disenabled, Noor Play might not work.
- Uninstall and reinstall Noor Play. If nothing else has worked, completely uninstall Noor Play then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Noor Play not working
2. Fix Noor Play Server issues & Internet Connection
- Check network connection: An unstable Internet will make Noor Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Noor Play not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Noor Play may not be able to connect to the Internet when running in the background.
Reported Issues
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I change my phone and I’m trying to add the app to the new phone and it keeps asking me for my Visa information which is I already have a for this month and every time I’ve got a Visa it’s trying to charge me $180 and I don’t know why my monthly payment almost $6 and something so why they are trying to charge me $180 and why I have to buy my Visa if I put my password maybe I just won the app only for this month
— by Adel 7 months ago -
My subscription is not cancelling every time I try to cancel it says error.
— by Bahsan 1 year ago -
I intend not to renew my annual subscription on my account 2130661996513
— by Hocine 1 year ago -
I changed phone and I logged in and now it's asking for subscription??please activate my account
— by Amin Ahmad Jaafar 1 year ago -
What happen ??I changed phone and I can't watch now telling me to subscribe again??why?
— by Amin Ahmad Jaafar 1 year ago -
I can't login to my account
— by Abdulrahman S A Alawwad 1 year ago -
hello
I have made the payment yesterday night and I tried logging but I can not it reffers me to the payment while I paid using my credit card ending with8758 at Google Noorplay
The payment is for one month what would be the problem
Igot the message purchase of Ksh,500.00has been made on your card ending 8758 on 11.02.23 23:29at Google Noorplay .— by Abu Anwar 1 year ago -
لا استطيع ان أشاهد مثلا عثمان الحلقه الاخيره عندما ت
اضغط على شاهد يطلب مني الاشتراك مره اخرى
عندي اشتر اك
مع امازون— by Messaoud Bouselsal 2 years ago -
Hello my name is hiba El hassan and I have been with noor play for few months and you have been automatically charging me 4.99 a month however today I was trying to watch but I got a message that my subscription had ended and I needed to subscribe again using PayPal or Google pay. So I did not paying attention that you had already took 4.99 dollars ad well. So today I paid 4.99 and 7.41 dollars. Please I need my refund for 7.41 dollars. Thanks so much
— by Hiba 2 years ago -
Hello there
— by Sofian 2 years ago -
انا اريد ان ادفع لشهر الواحد
لاكن لا أستطيع
انا مقيم في أيرلندا
شكرا لاكم— by Sofian 2 years ago -
سلام عليكم يا حبايب
اريد المساعدة من فضلكم شكرآ— by Sofian 2 years ago -
I had cancelled my subscription but you still deducting from my account. Please cancel that's really unprofessional
— by Khadija 2 years ago -
I stopped my subscription, and for 2 months Noorplay deducted from me 2 times 3 months 9.99$ subscription. So 20$ should be refunded to my card. and make sure this will not happen again anymore. Thanks
— by Mohammad Abu Hammour 2 years ago -
I subscribed, but suddenly the screen turns black and shuts down completely
— by Manal 2 years ago -
انا اشتركت بس فجأة الشاشة تصبح سوداء وتغلق تماما
— by Manal 2 years ago -
I subscribed to noor play and paid for one month but I can't access the service
— by Idris Mohammed 2 years ago -
I paid 3 months subscription wish start 5 May to 5 August and i could not use the app they asked me to pay again
— by Mansour Zribi 2 years ago -
I tried to connect to TV, but i cant play any thing. The error is "Unable to resolve host "vcms.mobiotics.com" no address associated with hostname"
— by mohammed suhail 2 years ago -
I want to cancel the subscription because i dont have money
— by Sultan 2 years ago -
I can't log in to my account it asks me to pay again.
— by Nour Khalil 2 years ago -
I have been double charged in the app, i would lie to now why
— by ZAKARIE YASIN OSMAN 2 years ago -
I cant watch the movies and it request me to subscribe but still it won't allow me to register
— by Abdulwahed Amiri 2 years ago -
I have paid for one year October 2021 and should be expired October 2022. Unfortunately you debited from my account on Dec 2021 and again on March 2022. Please I request reimbursement.
— by Adda hocine 2 years ago -
salam
— by Simo Saw 2 years ago -
Hi,
When is osman episode 80 in arabic dubbel?
Regards,— by Abdusalem 2 years ago -
Hello the. App today dose not work . It’s work grat in mobile but in tv. I can not watch any thug the schauen in screan I have to scan QR code to access to subscribe . I try to scan that von tv but dose not work
I have primium for one Jahr— by Ahmed Chahin 3 years ago -
Hi
I am watching Uthman using arabic audio not translation. At episode 49 it disappeared . I am paying monthly to enjoy the arabic speaking. Could you please investigate the problem and get the Arabic audio back ?
Thank you.— by Jamal 3 years ago -
My Noor play app is not working why I just subscribed two days ago and now it’s not working I need my money back
— by Emad Aisa 3 years ago -
Bonjour je me suis abonné a noor play pour les épisodes de osman en arabe mais je vois que les épisodes sont en truc depuis 26 novembre . Episope 43 et tout les autres je voulais savoir pourquoi.
— by merouane 3 years ago -
They cut mu subscription eventhough i have juste paid for one year
— by Hocine adda 3 years ago -
Bonjour mon abonnement n était pas fini et j ai repaye un abonnement de 3 mois mais sa ne fonctionne pas .merci de y remédier. Cordialement
— by merouane 3 years ago
