Published by PR I.T. Directorate on Nov 21, 2023

Report an issue with Pakistan Railways Official.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Pakistan Railways Official?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PR I.T. Directorate to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pakistan Railways Official image 1 contact Pakistan Railways Official image 2

About Pakistan Railways Official

1. We’re truly dedicated to make our services as simple as fun for our valued customers and profitable for our country Pakistan.

2. Install "Pakistan Railways" android app and be a part of journey because we are always moving 24/7.

3. Now anyone with Android phone can easily book a railway ticket anywhere in Pakistan within 3 minutes.

4. Don't forget to watch our video tutorial as a user guide for this app.

Pakistan Railways Official Customer Insights

1. I tried many times but facing same problem and reinstall and i thought might be problem resolved but i am still facing same problem and my android version is 9.Support Team, App is not working, suddently close app automatically with message "something went wrong", Look into this on urgent basis.Worthless app.

2. You have to go to an paisa shop like seriously this is a government level app? Look at your shittest design ! Booked wrong arrival points and tried to cancel after few seconds.

3. Kindly fix it asapI used this app first time and i booked 2 tickets in Karachi express from lahore to multan.

4. Rather than remove it from the PR official site.After the recent update, app is not showing any booking options and just hangs/freezes once the to and from options are selected.

5. But i have not received any message of booking tocket and the tickets were not booked.

6. This app not working on several devices.I am facing issue from last 3 months.

7. Why they're not fixing this issue from long time.

8. I have tried several times but not working.

9. And my money will waste😥😥.When i insert my destination then app closes itself abruptly.

10. I removed and reinstalled but same problem.

11. They just quite all the option which show on the bar.

Steps to Troubleshoot & Fix Pakistan Railways Official Issues

1. Fix Pakistan Railways Official Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pakistan Railways Official: Restarting the app will resolve most errors.
  2. Update the Pakistan Railways Official App. Here is how:
    1. On Android goto PlayStore » Search for "Pakistan Railways Official" » Open Pakistan Railways Official » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pakistan Railways Official » click "UPDATE".
  3. Clear Pakistan Railways Official app cache: Clearing cached data will force your app to retrieve the latest data directly from Pakistan Railways Official servers.
    1. On Android, goto Settings » Apps » Select "Pakistan Railways Official" » click Storage » click "Clear Cache".
  4. Check Pakistan Railways Official app permissions. If any of these permissions required to use your device's features are disenabled, Pakistan Railways Official might not work.
  5. Uninstall and reinstall Pakistan Railways Official. If nothing else has worked, completely uninstall Pakistan Railways Official then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pakistan Railways Official not working


2. Fix Pakistan Railways Official Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pakistan Railways Official be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pakistan Railways Official not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pakistan Railways Official may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have not receive 6 digit code for active gmail what i do
    It's my phone number 03002110234

    — by Ghulam Murtaza 3 weeks ago

  • It my phone number 03002110234
    I don't receive 6 digit code i also enter my gmail but don't receive for active profile

    — by Ghulam Murtaza 3 weeks ago

  • Sir Meri id login ni ho rhi Mera account deleted kr den ta k main dubara account bna skun shukria

    — by AdeelulRehman 1 month ago

  • Please delete my account I already have a account

    — by Muhammad Rustam khalil 3 months ago

  • Please delete my account I already have a account

    — by Muhammad Rustam khalil 3 months ago

  • My railway app I'd delete

    — by Umar Draz 9 months ago

  • Forget id and password

    — by Umar Draz 9 months ago

  • Error my account

    — by Kifayatullah 9 months ago

  • My account is not signed plz delete my account

    — by Kifayatullah 9 months ago

  • Chalta NHI or nmbr BHI exsapt NHI karta

    — by Muhmmad Shoaib 10 months ago

  • Account open nhi

    — by Muhmmad Shoaib 10 months ago

  • Account open nhi

    — by Muhmmad Shoaib 10 months ago

  • My eamil word wrong

    — by Abdul Rehman 1 year ago

  • Hello! I wan to delete my Pakistan Railway account because I unconsciously deleted my email address which was registered on Pak railway, and now I’m not able to book my tickets due to this, Please help me change my email address or deactivste my account so I can Make new one. Thankyou.

    — by Furqan butt 1 year ago

  • Please account deleted

    — by Abduljabbar 1 year ago

  • Yes

    — by Azam Shah 1 year ago

  • I am changed my gmail app can not the option change the gmail id

    — by Usman shah 1 year ago

  • Please delete my railway account

    — by Gopang baloch 1 year ago

  • Double account

    — by Muhammad Khalid Awan 1 year ago

  • please delete account

    — by jagdesh kumar 1 year ago

  • Zafar iqbal

    — by Zafar iqbal 1 year ago

  • Zafa3784@redacted

    — by Zafar iqbal 1 year ago

  • Zafa3784@redacted

    — by Zafar iqbal 1 year ago

  • Zafa3784@redacted

    — by Zafar iqbal 1 year ago

  • GopangBaloch2835@redacted. In my account please delete account

    — by Muhammad Bilal 1 year ago

  • Plz not email update kindly my account

    — by Khuram Shehzad 1 year ago

  • Yes

    — by Khuram Shehzad 1 year ago

  • Zafa3784@redacted

    — by Zafar iqbal 1 year ago

  • zafar

    — by Zafar iqbal 1 year ago

  • zafa3784@redacted

    — by Zafar iqbal 1 year ago

  • delete my account

    — by Asif 1 year ago

  • My email is not working

    — by Asif 1 year ago

  • burdi700@redacted

    — by Jamil Ahmed Burdi 1 year ago

  • Sir delete my pak railway id in my mobile number

    — by Atif Abbas 1 year ago

  • i want to change my phone number .

    — by Muhammad Usman Maqsood 1 year ago

  • I cannot verify my email plzz delete my account

    — by Aman ullah 1 year ago

  • Kiindly update my email address omarsharif8182@redacted instead of existing

    — by Omar sharif 1 year ago

  • Respected Team, Kindly delete my account in Pakistan railway booking application because email is not getting registered from your server, server is not sending me code to register email due to which I cannot book my ticket. I want to create a new account again. My registered name is MUHAMMAD USMAN KHARAL and mobile number is 923013487070

    — by MUHAMMAD USMAN KHARAL 1 year ago

  • Please delete all my account with this g mail because i will create a new account on this g mail problm is forget password not recover please chek it i am very thank ful to you

    — by Syed mubashar hussain shah 1 year ago

  • Password not recover

    — by Syed mubashar hussain shah 1 year ago

  • Railway apps

    — by MohammedShahzad 1 year ago

  • Plez delet my acout

    — by Shahid baig 1 year ago

  • not booked ticket still not recived 6 digitil code on my email adress. and still error on number already exist. so thats why i delete my account and then i make it new. Insha ALLAH

    — by Malik Irfan Akbar 1 year ago

  • i want to delete my account as this app is no longer in use for me

    — by Asad Ali 1 year ago

  • 2nd
    My no 03443600990 this no Pakistan Reylway account
    But not active my account this no forget password
    Because
    Show rezone show

    You have entered Invalid Mobile Number OR Password.

    — by Ghulam Mustafa 2 years ago

  • My no 03443600990 this no Pakistan Reylway account
    But not active my account this no
    Because
    Show rezone

    +92 3443600990

    Error! Mobile No already exists! Operation Cancelled. Use forgot password option to recover your account.

    Ok

    — by Ghulam Mustafa 2 years ago

  • Change my Gmail account

    — by Sajjad Ali 2 years ago

  • I want to register my account in Pakistan Railway and i don't get OTP in my Email account

    — by Rai Khizar 2 years ago

  • Please delete my account 03068775247

    — by Shakir Hazoor 2 years ago

  • سر میرا نمبر بندھو گیا ھے میں اکاٶنٹ دوسرے نمبر پر بنانا چاھتا ھو

    — by Muhammad Asif Nadeem 2 years ago

  • Zafa3784@redacted

    — by Zafar iqbal 2 years ago

  • Jaan81200@redacted

    — by Haider Ali 2 years ago

  • Please delete my account I want to make my new account own my number

    — by Muhammad Khalid Hussain 2 years ago

  • My email adress is not being verified although trying again and again. Verification code does not recieved on email address. So thats why delete my pak railway account . so that me can regenrate it again easily.

    — by Muhammad Asif Rafiq 2 years ago

  • I delete my email because pakrailway not registered my email

    — by Hassan musa 2 years ago

  • Hafeezarain098@redacted

    — by AliRaza 2 years ago

  • 03003401251

    — by AliRaza 2 years ago

  • App not working in my mobile

    — by Muhammad Amin 2 years ago

  • My accout deleted on pakistan railway application.Then reactive my accout

    — by Aafq Safdar 2 years ago