Contact myPLDT Smart Customer Service

Why should I report an Issue with myPLDT Smart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Communications, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Worst is that the alternative dashboard available online does not show the reel time load balance and only allows you to reload.

2. I was trying to make use of it to manage both personal and corporate accounts to track all details in one app BUT I can't choose between company or personal.. I can't even choose the DATE for the birthday fast because I had to manually press the back arrow so I would reach 1968 and one wrong press I would be back to 2021.

3. The session expiry and the fingerprint unlock are nice touches, but having to log in and type your password every time the app starts is not.

4. Finger print sign in option is not working; it still asks me for the password, which was incorrect according to this great app.

5. The internet maybe faster than other network but this experience is just absurd.Hope that you'll add an SMS/Messaging-like feature on the app - for us not to waste the load that we supposedly may use.

6. "Very frustrating" is an understatement to describe my experience with PLDT.The app is a bit slow.

7. PLDT gives its consumers the worst experience as always.

8. The birthdate has to be inputted manually which takes a long time for the ones who are not so young.

9. Perhaps it is not complete yet.... I hope improvements would be made soon.No stars for PLDT.

10. The PLDT web app account cannot be used interchangeably with the mobile app, forcing you to register a new one just for this.

11. If this is PLDT's way of promoting and marketing the app then that's just a flawed strategy.The app has a convoluted way of authentication and navigation.

1. Fix myPLDT Smart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myPLDT Smart: Restarting the app will resolve most errors.
2. Update the myPLDT Smart App. Here is how:
   1. On Android goto PlayStore » Search for "myPLDT Smart" » Open myPLDT Smart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myPLDT Smart » click "UPDATE".
3. Clear myPLDT Smart app cache: Clearing cached data will force your app to retrieve the latest data directly from myPLDT Smart servers.
   1. On Android, goto Settings » Apps » Select "myPLDT Smart" » click Storage » click "Clear Cache".
4. Check myPLDT Smart app permissions. If any of these permissions required to use your device's features are disenabled, myPLDT Smart might not work.
5. Uninstall and reinstall myPLDT Smart. If nothing else has worked, completely uninstall myPLDT Smart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myPLDT Smart not working

2. Fix myPLDT Smart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myPLDT Smart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myPLDT Smart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myPLDT Smart may not be able to connect to the Internet when running in the background.