Contact RWJBH Telemed Customer Service

Why chat with our AI RWJBH Telemed Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of RWJBH Telemed.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Will go to urgent care center ASAP in the AM .Horrible. Waited 2.5hrs for the first doctor, then I remained 1pt behind for 1.5hrs. Called customer service, no one picked up for 20min so I just hung up.

2. Selecting the provider based on queue length should be the last selection, and it should place you in the queue immediately.the process to get started was quick is easy.

3. great experience l.Was very easy to set up & speak to a Doctor she was very kind, understanding & most of all helpful.

4. Plus there is no means to communicate with any administrative person through the site to resolve my issue.Audio wouldnt work, the messages center of the app also doenst work even after updating app today.

5. Had an initial glitch with the first doctor, showed a black screen and no audio even at max volume.

6. Wish there was a way to make contact.Would be better if it wouldn't ask you additional questions after selecting your provider, losing your place in the queue.

7. The doctor was friendly and the visit was easy.

8. I will use again & would recommend to others.After long wait time it is Easy to talk to Dr, but impossible to reconnect to message back the physician.

9. When I finally got to the doctor he was very knowledgeable and pleasant--but he did NOT call my meds into my pharmacy.

10. I filled out all my info, but the doctor transferred me to a different doctor, who did not pick up.

11. The doctor was very kind and thorough and helped me with what I needed.

1. Fix RWJBH Telemed Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RWJBH Telemed: Restarting the app will resolve most errors.
2. Update the RWJBH Telemed App. Here is how:
   1. On Android goto PlayStore » Search for "RWJBH Telemed" » Open RWJBH Telemed » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RWJBH Telemed » click "UPDATE".
3. Clear RWJBH Telemed app cache: Clearing cached data will force your app to retrieve the latest data directly from RWJBH Telemed servers.
   1. On Android, goto Settings » Apps » Select "RWJBH Telemed" » click Storage » click "Clear Cache".
4. Check RWJBH Telemed app permissions. If any of these permissions required to use your device's features are disenabled, RWJBH Telemed might not work.
5. Uninstall and reinstall RWJBH Telemed. If nothing else has worked, completely uninstall RWJBH Telemed then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RWJBH Telemed not working

2. Fix RWJBH Telemed Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RWJBH Telemed be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RWJBH Telemed not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RWJBH Telemed may not be able to connect to the Internet when running in the background.