Contact Planets Customer Service

Why should I report an Issue with Planets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dana Peters to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. BTW, for the users complaining with variations of "location is way off": recalibrating your phone's compass should fix that.The IOS version is phenomenal & used it for many years in the military aviation world for quick reference flight planning around astronomical/nautical/civil twilight to determine timelines around NVG flights; saved me from having to dig it up on clunky military software or call ATC.

2. Why in the world wouldn't you use the same interface for android?! It degrades the planet viewing abilities too since you have to guess visibility time.I miss the old version of the app where it was more toned down, and navigated the sky with fingers rather than moving the whole phone.

3. This app need 180degrees.The golden time of each planet is 90 degree due to ur location chart.

4. Want to upgrade other planets according to location the time periods of rising,down going with degress.

5. Bring it back please!This app is very helpful and easy to use, e.g. wanted to take a video of a sunset from a pier, so used this app to find out best place and time to view it.

6. a basuc no frills tool that has never failed yet.This app works pretty well but is a little off its Target I noticed when the planets lined up on 12/21/2020.

7. The calibration is off.What happened to the menu that shows when planets would be visible? Everything else about this app is the same and still great but missing that very useful feature.

8. I only wish that the Android version had all the features described in the video.

9. Yes, there is that manual option, but it's very sensitive.the goto app for fast planet and star finding.

10. Thank u very much.Even after a many years and several phones and tablets, this remains the best skymap that's available.

11. I didnt found my this demand in any planet software.

1. Fix Planets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Planets: Restarting the app will resolve most errors.
2. Update the Planets App. Here is how:
   1. On Android goto PlayStore » Search for "Planets" » Open Planets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planets » click "UPDATE".
3. Clear Planets app cache: Clearing cached data will force your app to retrieve the latest data directly from Planets servers.
   1. On Android, goto Settings » Apps » Select "Planets" » click Storage » click "Clear Cache".
4. Check Planets app permissions. If any of these permissions required to use your device's features are disenabled, Planets might not work.
5. Uninstall and reinstall Planets. If nothing else has worked, completely uninstall Planets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Planets not working

2. Fix Planets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Planets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Planets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Planets may not be able to connect to the Internet when running in the background.