Contact Virginia Tech Tree ID Customer Service

Why should I report an Issue with Virginia Tech Tree ID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VT FREC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ☺️🍁🍃🍂🌿Took over an hour to download option one and if you open any other app or anything it starts over... I get highspeed internet... at first I thought it was their servers then I noticed that without using any internet it artificially slows itself down with loading its own filed that it has already downloaded...A bit cumbersome to use.

2. If it works on your phone, it contains a wealth of information.I just redownloaded the app and entered the location and 0 trees show up, whereas last time I had it downloaded, it worked fine and was very helpful.

3. I'd give 9 starts out of 5, except: 1) you can't zoom in on the photos--they're good but you can't access any detail (earlier versions, at least for iPhone, permitted this); and 2) I hate that they've made the photos the default view--this app is about information, not about pretty pictures.

4. Now it all good.I've been using this app as my go-to tree ID tool for about 5 years now and I absolutely love it! I've used it in the field, on casual strolls, and even hanging out with friends.

5. I would love a consolidated place to note location, ID tips that I've picked up for my regionWhat a great resource if I do not have a tree key with me which happens all the time.

6. I finally uninstalled it when it couldn't find any species that fit my descriptionI just downloaded this app so my review is based upon my seeing the trees that were included for the locations that I inquired on, ( which I am familiar with most species of these areas).

7. The current system is clunky and really gets in the way of the information.Annoying bug freezes after the plant description have to work around by doing a force stop and then opening again.

8. Thank you!!Prior version was fantastic, unfortunately it doesn't work anymore on my Samsung galaxy s8 after update in mid 2019.

9. I live in the northeastern US and have found this app to cover nearly all of the native and naturalized species found throughout New England.

10. Cannot recommend due to the bug.Was looking for a resource to supplement my identification books while in field.

11. If you're trying to id a tree, and don't get the final key choice right, you have to go back to the beginning every time.

1. Fix Virginia Tech Tree ID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Virginia Tech Tree ID: Restarting the app will resolve most errors.
2. Update the Virginia Tech Tree ID App. Here is how:
   1. On Android goto PlayStore » Search for "Virginia Tech Tree ID" » Open Virginia Tech Tree ID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virginia Tech Tree ID » click "UPDATE".
3. Clear Virginia Tech Tree ID app cache: Clearing cached data will force your app to retrieve the latest data directly from Virginia Tech Tree ID servers.
   1. On Android, goto Settings » Apps » Select "Virginia Tech Tree ID" » click Storage » click "Clear Cache".
4. Check Virginia Tech Tree ID app permissions. If any of these permissions required to use your device's features are disenabled, Virginia Tech Tree ID might not work.
5. Uninstall and reinstall Virginia Tech Tree ID. If nothing else has worked, completely uninstall Virginia Tech Tree ID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Virginia Tech Tree ID not working

2. Fix Virginia Tech Tree ID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Virginia Tech Tree ID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Virginia Tech Tree ID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Virginia Tech Tree ID may not be able to connect to the Internet when running in the background.