Published by Huawei Technologies Co., Ltd.

Report an issue with Huawei Technical Support.
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Why should I report an Issue with Huawei Technical Support?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Huawei Technologies Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Huawei Technical Support Customer Insights

1. The lack of HiSuite and the inability to connect this phone to my pc, the first phone in about 10 years that I've had this problem with, means that this is the last Huawei product I will ever buy.Unable to work after installation and that a big problem... I only found this app on YouTube and thought it would help me with other apps, right now I'm very disappointed.

2. I've found after searching and plenty of different troubleshooting to get HiSuite to uninstall messaging (as the phone won't let you by default) and reinstall through the store.

3. Not only are the features very baffling & far from straight forward to use but the account setup process is just a nightmare, can't use these letters can't use that name, asking you to enter codes & verify your details with codes that don't even work when you get sent them via text.

4. And for more clarifocation my phone is a Huawei MediaPad T1 7.0i think your latest updates have glitches on it.

5. I have downloded it but it is saying that my phone is rooted, which is simply not, and it isnt working after delivering the message root.

6. My second problem is this app won't even open, or register in the "recently used apps" Not even a black freeze screen.

7. Google Play shows it as installed but it won't open from there and does not show in list of installed apps on device.

8. When I restored the phone, 72 items were incomplete, all of them apps.

9. No errors, just nothing.Since this app is in the Play Store I thought it was for owners of Huawei Android Phones, which would be logical.

10. Rubbish!Had to get a new motherboard on my Mate 20 Pro due to issues with my phone.

11. my phone suddenly turn off even when it's battery is 100% charge.

Steps to Troubleshoot & Fix Huawei Technical Support Issues

1. Fix Huawei Technical Support Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Huawei Technical Support: Restarting the app will resolve most errors.
  2. Update the Huawei Technical Support App. Here is how:
    1. On Android goto PlayStore » Search for "Huawei Technical Support" » Open Huawei Technical Support » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Huawei Technical Support » click "UPDATE".
  3. Clear Huawei Technical Support app cache: Clearing cached data will force your app to retrieve the latest data directly from Huawei Technical Support servers.
    1. On Android, goto Settings » Apps » Select "Huawei Technical Support" » click Storage » click "Clear Cache".
  4. Check Huawei Technical Support app permissions. If any of these permissions required to use your device's features are disenabled, Huawei Technical Support might not work.
  5. Uninstall and reinstall Huawei Technical Support. If nothing else has worked, completely uninstall Huawei Technical Support then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Huawei Technical Support not working


2. Fix Huawei Technical Support Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Huawei Technical Support be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Huawei Technical Support not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Huawei Technical Support may not be able to connect to the Internet when running in the background.

Reported Issues