Contact Verify Customer Service

Why should I report an Issue with Verify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PhenoApps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Development of Verify has been supported by the Collaborative Crop Research Program of The McKnight Foundation ( ) and the National Science Foundation under Grant No. (1543958).

2. Utilizing an internal or external barcode scanner, Verify can identify individuals in the list, keep track of how many times they've been scanned, and order in which the items are scanned are correct.

3. Verify is part of the broader PhenoApps initiative, an effort to modernize plant breeding and genetics data collection and organization via by developing new strategies and tools for data capture.

4. In its simplest form, Verify is integral for viewing data associated with a given entry, making it very useful for sample tracking and management.

5. Sample files are provided with the installation to demonstrate the utility of Verify in research programs.

6. Verify is a simple app for importing and managing a list of entries.

7. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.

1. Need information on acceptable file formats, xls, csv, txt, etc.It doesnt work at all you guys, dont waste your time and install it!!!Dosen't work and dosen't give any intructions on how the app worksDon't download this app is not workingLame this is lame just skip itIts so good .

2. The sample csv file cannot be imported.

1. Fix Verify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Verify: Restarting the app will resolve most errors.
2. Update the Verify App. Here is how:
   1. On Android goto PlayStore » Search for "Verify" » Open Verify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verify » click "UPDATE".
3. Clear Verify app cache: Clearing cached data will force your app to retrieve the latest data directly from Verify servers.
   1. On Android, goto Settings » Apps » Select "Verify" » click Storage » click "Clear Cache".
4. Check Verify app permissions. If any of these permissions required to use your device's features are disenabled, Verify might not work.
5. Uninstall and reinstall Verify. If nothing else has worked, completely uninstall Verify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Verify not working

2. Fix Verify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Verify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Verify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Verify may not be able to connect to the Internet when running in the background.