Published by Jigsaw Operations LLC on Nov 7, 2024

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Why should I report an Issue with Outline?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jigsaw Operations LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Outline

1. Once you’ve downloaded the Manager, you can easily set up a VPN server on a cloud provider in less than five minutes. - After setup is complete, you can download the Outline app on your phone and desktop. - Share internet access with coworkers or friends by inviting them directly from the Manager. - If you’ve received an access code from someone using an Outline Manager you’re all set!

2. Creating your own server is quick and easy, and instructions in the Manager will guide you through each step. - Outline consists of two related products: the Outline Manager and Outline. - The Outline Manager lets you create and operate your own VPN, and share access with anyone you choose by sending them an invitation directly from the Manager.

3. Outline is an easy way for you to set up your own virtual private network (VPN) server to more safely access the open internet and keep your communications private.

4. If you have received an access key, download the Outline app to get started.

5. Get started by downloading the Outline Manager from getoutline. org.

6. If you haven’t received an access key, you’ll first need to set-up your own server.

7. Just download the app and get started.

Outline Customer Insights

1. Every other app has it, silent small VPN app basically is on/off button after all Filtering traffic by apps/ips would be nice to have tooThis app is great, I'm in Iran and I use it almost 24/7 with little to no issue, for all the people complaining about keys not working, this app is NOT a VPN, it's a connection to a configurated server which must be accessible in first place, I configed my own AWS server and bought a Domain to overcome the constant IP blocks and it works amazing.Bugs after update, it was great but after recent update it says invalid key, older version works great but 1.10 is corrupted.

2. Before it worked at first, but then it keeps telling the user go download lantern, itself no use.... Then to add s server key one should use its download manager, to create server keys, which requires a small amount to contribute, but never they think how a user in a state of all filtered matters could send money.

3. Can you fix it?Hi, it's an useful application, but I can only give it three stars due to not having a way to prevent some installed apps from crossing the outline tunnels.

4. Outline logo got blurry in recent update, I think someone corrupted this version on purpose.Totally useless.

5. If this was feasible, who would need a proxy or an app to go around the sensored sites?Disappeared icon on the notification panel when the server is connected.

6. I installed the updated version hoping that it would work, but it's doesn't connect at all.

7. Hope you guys make it more faster, especially for browsing websites via Firefox and Chrome.Lacks quick-connect button in notification shade.

8. Still, a good and useful app.Thank you for helping Persians to connect internet.

9. I've tried so many keys but none of them connect.Thanx for the ability to use our own servers.

10. Also, pleeeease add split tunneling to select apps to ise with/without vpn!Pretty good app.

11. Some of my apps don't work with VPN so I have to check if the VPN is on manually, it's annoying.

Steps to Troubleshoot & Fix Outline Issues

1. Fix Outline Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Outline: Restarting the app will resolve most errors.
  2. Update the Outline App. Here is how:
    1. On Android goto PlayStore » Search for "Outline" » Open Outline » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Outline » click "UPDATE".
  3. Clear Outline app cache: Clearing cached data will force your app to retrieve the latest data directly from Outline servers.
    1. On Android, goto Settings » Apps » Select "Outline" » click Storage » click "Clear Cache".
  4. Check Outline app permissions. If any of these permissions required to use your device's features are disenabled, Outline might not work.
  5. Uninstall and reinstall Outline. If nothing else has worked, completely uninstall Outline then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Outline not working


2. Fix Outline Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Outline be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Outline not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Outline may not be able to connect to the Internet when running in the background.

Reported Issues

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