Contact RideMETRO Customer Service

Why should I report an Issue with RideMETRO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Houston METRO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. METRO is the Metropolitan Transit Authority of Harris County, serving the Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services.

2. And with a prior download of our companion Q Ticketing app, you’re just one tap away from where you can purchase mobile tickets – a contactless fare payment option to ride METRO bus and rail services.

3. For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at RideMETRO. org.

1. Very poorly designed and executed app.The app doesn't have accurate information as far as the time for the bus scheduleIf you put start outside bus route it does not guide you to nearest bus stop.Everything you'd ever want except how to pay and download a ticket.Very handy for those riders in a rush...Worst transit ever!!!! Horrible/mean drivers.

2. But ofc this post doesn't mean anything since many of us have no choice but to ride this POS system.Not for metrolift, only for bus rider's! Not what I need.The houston bus system is horrible.

3. Its a Comfy Ride......"ALL ABOARD !!!!!!"App completely stops working... freezes when putting in stops or addresses.

4. If you don't spell street or highway name exactly the way the app has it entered in their search criteria, you won't receive any results.

5. Or at most convenient stores in the Houston/ Metro Area and Downtown.

6. Key word searches on street names or place names too limited.

7. I ride metro all the time.

8. it's really easy to use, provides pertinent information, and so far I haven't had any problems with it.

9. Having a Q CARD is the only way to go...unless you want to pay for every bus or train transfer.

10. I get passed ALL the timeI guess there have been some updates for this app since it was created.

11. YOU CAN GET THEM AT THE METRO STORE at the DownTownTransitCenter.

1. Fix RideMETRO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RideMETRO: Restarting the app will resolve most errors.
2. Update the RideMETRO App. Here is how:
   1. On Android goto PlayStore » Search for "RideMETRO" » Open RideMETRO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RideMETRO » click "UPDATE".
3. Clear RideMETRO app cache: Clearing cached data will force your app to retrieve the latest data directly from RideMETRO servers.
   1. On Android, goto Settings » Apps » Select "RideMETRO" » click Storage » click "Clear Cache".
4. Check RideMETRO app permissions. If any of these permissions required to use your device's features are disenabled, RideMETRO might not work.
5. Uninstall and reinstall RideMETRO. If nothing else has worked, completely uninstall RideMETRO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RideMETRO not working

2. Fix RideMETRO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RideMETRO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RideMETRO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RideMETRO may not be able to connect to the Internet when running in the background.