Published by Prisma Medios de Pago S.A.

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Steps to Troubleshoot & Fix Sucursales y Cajeros Issues

1. Fix Sucursales y Cajeros Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sucursales y Cajeros: Restarting the app will resolve most errors.
  2. Update the Sucursales y Cajeros App. Here is how:
    1. On Android goto PlayStore » Search for "Sucursales y Cajeros" » Open Sucursales y Cajeros » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sucursales y Cajeros » click "UPDATE".
  3. Clear Sucursales y Cajeros app cache: Clearing cached data will force your app to retrieve the latest data directly from Sucursales y Cajeros servers.
    1. On Android, goto Settings » Apps » Select "Sucursales y Cajeros" » click Storage » click "Clear Cache".
  4. Check Sucursales y Cajeros app permissions. If any of these permissions required to use your device's features are disenabled, Sucursales y Cajeros might not work.
  5. Uninstall and reinstall Sucursales y Cajeros. If nothing else has worked, completely uninstall Sucursales y Cajeros then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sucursales y Cajeros not working


2. Fix Sucursales y Cajeros Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sucursales y Cajeros be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sucursales y Cajeros not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sucursales y Cajeros may not be able to connect to the Internet when running in the background.

Reported Issues

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