Contact Alliant Customer Service

Why should I report an Issue with Alliant Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alliant Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Alliant Mobile Banking works with devices using Android 5. • Checking accounts: There are no limits on the number of transfers you can make in a calendar month. • Savings accounts: You can make up to six total transfers to another account or a third party in a calendar month per federal regulations.

2. All transactional data is encrypted and no sensitive account information is stored on your mobile device. • Location permissions are needed to determine your location in order to find ATMs. • Camera permissions are needed to deposit checks.

3. Use your existing Alliant Online Banking login to get started or, if you’re a first time user, create your login credentials right from the mobile banking app. • Fingerprint authentication. • Balance preview.

4. The Alliant Mobile Banking App makes it easy for you to manage your finances on the go, with only the tap of a finger.

5. Surcharge-free ATMs include: Alliant-owned ATMs and ATMs that are part of the Alliance One, Allpoint, CO-OP Network, Credit Union 24, CU Here and Publix Presto networks.

6. There is no charge from Alliant to use the mobile app, but message and data rates may apply.

7. Alliant’s Mobile Check Deposit Service is subject to eligibility.

8. All deposits are subject to the Alliant Credit Union’s Funds Availability Policy.

9. Transactions performed at other ATMs may be subject to the ATM owner’s surcharge fee.

10. We may refuse or reverse a transfer that exceeds these limits; we may also assess fees, suspend or close your account.

11. Deposit limits and other restrictions apply.

1. Instead, you go through the sequence of several screen (select from-account, select to-account, select the date, read the agreement and confirm), and the balance is only shown in the beginning.I'm so frustrated that they haven't fixed their check deposit system yet.

2. It would be really nice to be able to categorize charges on a credit card or maybe even select the charges checkbox-style with a sum payment from that process to better organize payments from a primary account vs a joint account for example.

3. I had no problems and my check deposit was visible in 2 hours but it took 5 business days before funds were available.

4. "The back of the check is too light!" What the hell does this even mean? Checks are written on white paper! I tried it on a pure black surface and it still didn't work.

5. A soft pull credit check is used so it doesn't affect your credit A hard pull is done when you apply for a credit card or loan.

6. "Image is too light! Image is too dark! Image is perfect, but we're gonna crash the app anyway!" I'm giving up.Alliant has always been an easy and stress-free way to bank.

7. The app crashes every time I try to deposit a check, and it takes at least 3-4 attempts before it accepts a check.

8. Alliant's app has problems every single time I open it.Apparently, the most recent update caused the app to crash.

9. My first task was to use the mobile app to scan a check to get some funds into the account.

10. Update: as of 3/26/23, the check deposit system is still abysmal.

11. The app is so powerful i almost never need to call the super helpful, always available customer service! The only time i needed to call this year was to make a change to the terms of my CD during the final month of it's term.

1. Fix Alliant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alliant: Restarting the app will resolve most errors.
2. Update the Alliant App. Here is how:
   1. On Android goto PlayStore » Search for "Alliant" » Open Alliant Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alliant » click "UPDATE".
3. Clear Alliant Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Alliant servers.
   1. On Android, goto Settings » Apps » Select "Alliant Mobile Banking" » click Storage » click "Clear Cache".
4. Check Alliant app permissions. If any of these permissions required to use your device's features are disenabled, Alliant might not work.
5. Uninstall and reinstall Alliant. If nothing else has worked, completely uninstall Alliant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alliant not working

2. Fix Alliant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alliant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alliant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alliant may not be able to connect to the Internet when running in the background.