Published by Moodle Pty Ltd.

Report an issue with Learn Moodle.
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Why should I report an Issue with Learn Moodle?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Moodle Pty Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Learn Moodle Customer Insights

1. I'd rather not go through the headache of downloading this app if you have an Android, the effort and disappointment is not worth it.I don't have any experience with technology and services like this make your life extremely helpful and easy.b.moranVery very very poor in loginIt is so worst app I have been ever used.

2. But this app still won't let me access my websites and courses!! It only works on Apple products and never on Android or others.

3. I am a student and used the right url for the right sites and asked my administrator for help.

4. So complicated and an utter disaster.

Steps to Troubleshoot & Fix Learn Moodle Issues

1. Fix Learn Moodle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Learn Moodle: Restarting the app will resolve most errors.
  2. Update the Learn Moodle App. Here is how:
    1. On Android goto PlayStore » Search for "Learn Moodle" » Open Learn Moodle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Learn Moodle » click "UPDATE".
  3. Clear Learn Moodle app cache: Clearing cached data will force your app to retrieve the latest data directly from Learn Moodle servers.
    1. On Android, goto Settings » Apps » Select "Learn Moodle" » click Storage » click "Clear Cache".
  4. Check Learn Moodle app permissions. If any of these permissions required to use your device's features are disenabled, Learn Moodle might not work.
  5. Uninstall and reinstall Learn Moodle. If nothing else has worked, completely uninstall Learn Moodle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Learn Moodle not working


2. Fix Learn Moodle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Learn Moodle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Learn Moodle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Learn Moodle may not be able to connect to the Internet when running in the background.

Reported Issues

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