Contact Moodle Customer Service

Why should I report an Issue with Moodle?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Moodle Pty Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This official app will ONLY work with Moodle sites that have been set up to allow it.

2. Please talk to your site administrator if you have any problems connecting.

3. We’d really appreciate your feedback on what else you want this app to do!

1. Sector.I can't even see the front page, it takes forever to load every part of the app even though I didn't open a course, and when it loads it says error.The updates on this app are nightmare... don't update your moodle if you can still access your assignments and submissions.

2. Otherwise, it's the best way to access Moodle on mobile.While it's not perfect, it's probably the best app form of any course management software I've used in my last 10 years of academia (Canvas, Blackboard, and Moodle).

3. Instead, it just waits for you to open the overdue assignment and then yells at you for being bad at organising.It works nicely and smoothly, but sometimes, an activity fails to submit may be due to slow internet, otherwise no issue.

4. The wide availability of camera-based document scanners on smartphones makes scanning homework to a .pdf and then uploading directly to Moodle without ever having to leave my phone a welcome change.

5. My only complaint for now is that progress doesn't seem to track correctly across both the web and mobile versions, in which the case the mobile version may seem to show less progress even if it isn't true.

6. Only annoying thing is you can't hide courses like in pc browserI download the app and try to log into my account on depdnow and I get an error message: The version of this Moodle is too old.

7. The app has lost all of it's convenience over the mobile or desktop site.The application works and functions well.

8. For some reason they made everything with a due date red, and it doesn't show whether you turned it in until you open the assignment.

9. The UI has downgraded, looking like a worse version of the mobile website.

10. Even though it shows you all of your grades assignments, it has no calculations being made that produces a grade for your class.

11. You used to be able to choose whether to insert images from the camera or your file browser, now it redirects you to the file explorer every time.

1. Fix Moodle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moodle: Restarting the app will resolve most errors.
2. Update the Moodle App. Here is how:
   1. On Android goto PlayStore » Search for "Moodle" » Open Moodle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moodle » click "UPDATE".
3. Clear Moodle app cache: Clearing cached data will force your app to retrieve the latest data directly from Moodle servers.
   1. On Android, goto Settings » Apps » Select "Moodle" » click Storage » click "Clear Cache".
4. Check Moodle app permissions. If any of these permissions required to use your device's features are disenabled, Moodle might not work.
5. Uninstall and reinstall Moodle. If nothing else has worked, completely uninstall Moodle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moodle not working

2. Fix Moodle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moodle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moodle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moodle may not be able to connect to the Internet when running in the background.