AppContacter
Contact Frameo Customer Service
Email Support directly
Chat with our AppContacter AI Support
Why should I report an Issue with Frameo: Share to photo frames?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Frameo to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
|
About Frameo: Share to photo frames
1. Send photos directly from your smartphone to a Frameo WiFi digital photo frame and allow friends and family to enjoy your best moments.
2. With the app you can send photos and videos to all your connected Frameo WiFi photo frames wherever you are in the world.
3. Frameo allows you to bring all the wonderful photos that you take with your smartphone into the homes of your loved ones.
4. The Frameo digital picture frame is a social gathering point for the whole family to enjoy.
5. Frameo is an easy way to share your photos with the people you love.
6. With Frameo it becomes easy to share your moments!
7. The photos will appear within seconds, so you can share the moments as they happen.
8. Add a caption to the photo to fully portray your experience!
9. Please note: The Frameo app only works with official Frameo WiFi photo frames.
Frameo Customer Insights
1. It's easy to share photos to my frames, including options for titles or not, and the ability to prechoose the most important part of the photo to dislay should the frame chop part of the photo off.
2. The digital frame I'm using is fantastic! I just wish this app was better.While I had difficulty getting the frame to recognize the SD card to import pics from my PC I worked with tech support to resolve the issue.
3. Got a Frameo frame on Amazon for my wife and it is a lot of fun going back through your pictures and sending them! I wish there was a way to see how the pictures will display! There is minimal functions on the frame itself BUT there were a few that just had to be deleted, edited on the phone by guessing how it will display, & resending.
4. Makes it hard for when I want to send photos to a frame I'm not right next to.
5. Yes friends can send photos to the frame, but they must have the app, and you have to pair each friend to each frame.
6. A basic simple editing function and display preview are needed!When I first purchased and used the frame I thought it was great.
7. Because many photos have "dead" space above people's heads, I find the horizontal mode works great.
8. I haven't run out of storage yet, but I expect the 16GB to go fast, in spite of the 500GB sd card, because you can't make the SD card a save location.Other apps are better for adjusting photos.
9. I would like to be able to adjust the photo in the app exactly how it will show on the frame, however, all I can do is pick a center and hope that it lines up the way I would want it To.
10. This port could have multiple purposes, such as an output function to a TV monitor.Its great when it works, but sometimes the app refuses to send certain items.
11. Takes many tries to get access to the folder I want to send photos from.
Steps to Troubleshoot & Fix Frameo Issues
1. Fix Frameo Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Frameo: Restarting the app will resolve most errors.
- Update the Frameo App. Here is how:
- On Android goto PlayStore » Search for "Frameo" » Open Frameo: Share to photo frames » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Frameo » click "UPDATE".
- Clear Frameo: Share to photo frames app cache: Clearing cached data will force your app to retrieve the latest data directly from Frameo servers.
- On Android, goto Settings » Apps » Select "Frameo: Share to photo frames" » click Storage » click "Clear Cache".
- Check Frameo app permissions. If any of these permissions required to use your device's features are disenabled, Frameo might not work.
- Uninstall and reinstall Frameo. If nothing else has worked, completely uninstall Frameo then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Frameo not working
2. Fix Frameo Server issues & Internet Connection
- Check network connection: An unstable Internet will make Frameo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Frameo not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Frameo may not be able to connect to the Internet when running in the background.
Reported Issues
-
My Frameo got unplugged and won’t reboot Wants me to start new. I’m a senior. Could you please call me. 616 772 9745
— by Jane Hunter 3 months ago -
We had an electric outage and Frameo has the red Frameo logo and a bar going left to right. Re booted internet no change. The chat team had me reset frame and factory reset still no change. Frame will not power off.
— by Jack 4 months ago -
my frameo does not connect via usb to pc
usb cablde connected
this pc folder does not show frameo
what to do?
thank you— by Peter Vonk 1 year ago -
I cannot connect my Frameo my Wi-Fi
— by Emily Pettit 2 years ago -
My frame will not showy hotspot in the device list! We cannot connect it to the internet to use it!
— by Antuonette 3 years ago -
My pictures suddenly don’t send anymore…they get stuck in “on going”at various percentages. Ot is unusable now, please help.
— by Akiko Frischhut 3 years ago -
I have recently moved and I lost the power cord. Can I get a replacement power cord?
— by Michael Donner 3 years ago -
frameo is stuck on orange screen with 3 dots. how do I fix it
— by Pat 3 years ago -
How to edit picture captions on my frame, which were lost during the restore of a new Kiki frame?
— by Hans Kerkhoff 3 years ago -
Trying to f=get frameo on line
— by Wayne Hudson 3 years ago -
The Frameo frame was working but was turned off. When we turned it back on we got an orange Frameo screen with three dots like it’s thinking. We rebooted the Frameo and the WiFi but neither helped. I see it is a common problem. Where do I find the answer?
— by Jeff Frey 3 years ago -
How do I stop my Frameo frame from restarting multiple times a day? I understand restarting in the morning after sleeping but it keeps restarting multiple times during the day.
— by James Hundley 3 years ago -
Frame will not advance to displaying pictures nor advance to any menu hours after restarting
— by Ghoffner 3 years ago -
My Frameo only displays an orange screen with 3 dots and the word frameo displayed! I have tried resetting and disconnecting power, and it has not helped! Please advise ASAP? Thank you
— by Donna Karpenko 3 years ago -
my Frame isn't generating new codes. it wont allow my friend to send a photo with the code I have
— by Lyn Walker 3 years ago -
I just bought your product and took it out of the box. I installed the app on my android phone. I am having a difficult time connecting with my friends. Wi-Fi is hooked up and working. I have read some of your articles but need help please.
— by Lynne Renner 3 years ago -
My mom’s frameo is not showing pictures. Just name frameo and white dots.
Please help— by Elaine Lickteig 3 years ago -
Got a new phone and can't send pictures to the frame. Keep getting message that I need A code
— by Dolores BEAL 3 years ago -
Sent the frame to my mom And it starts out (meaning first 40 seconds) working ok but then It says she’s not connected to WiFi (which she knows because she hasn’t connected it yet) and then it suddenly goes black and has white lines on the side.
— by Jen Whittington 3 years ago -
When my frameo is displaying the photos in slideshow mode.. The white notifications bock with hide photo.. Gallery.. Settings..etc pops up and covers the photo... How do I stop this?
— by Kellie Flynn 3 years ago -
Frame stopped working. After turning off, will not boot. Does not give me a menu screen. Has a blue icon moving right to left across the screen.
— by Paul McCollum 3 years ago -
In my 10" (New) Frameo display the SD card has disappeared into the slot and cannot be seen to be removed. Can the display be damaged by the SD card floating around the circuit board? How can it be removed? Different SD cards are thinner or thicker. Because the slot is not aligned correctly this may cause other SD cards to be inserted into the Frame internals rather than the SD slot as needed, Particularly with children trying to create their own picture shows. Please help.
— by William Carn 3 years ago -
Orange screen three dots, two months old
— by Matt 3 years ago -
photos won't load for the past month, they stay in the "ongoing deliveries" status. this problem has been reported many times, where is the answer?
— by Angela Mager 3 years ago -
the unit does not work. It simply shows the hands icon with red background. I can find no information on this issue
— by James A Rice 3 years ago
