Published by MTN Business Namibia (Pty) Ltd

Report an issue with MyMTN Namibia.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with MyMTN Namibia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of MTN Business Namibia (Pty) Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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MyMTN Namibia Customer Insights

Steps to Troubleshoot & Fix MyMTN Namibia Issues

1. Fix MyMTN Namibia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyMTN Namibia: Restarting the app will resolve most errors.
  2. Update the MyMTN Namibia App. Here is how:
    1. On Android goto PlayStore » Search for "MyMTN Namibia" » Open MyMTN Namibia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyMTN Namibia » click "UPDATE".
  3. Clear MyMTN Namibia app cache: Clearing cached data will force your app to retrieve the latest data directly from MyMTN Namibia servers.
    1. On Android, goto Settings » Apps » Select "MyMTN Namibia" » click Storage » click "Clear Cache".
  4. Check MyMTN Namibia app permissions. If any of these permissions required to use your device's features are disenabled, MyMTN Namibia might not work.
  5. Uninstall and reinstall MyMTN Namibia. If nothing else has worked, completely uninstall MyMTN Namibia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyMTN Namibia not working


2. Fix MyMTN Namibia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyMTN Namibia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyMTN Namibia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyMTN Namibia may not be able to connect to the Internet when running in the background.

Reported Issues