Contact Vaccine Certificate Verifier Customer Service

Why should I report an Issue with Vaccine Certificate Verifier?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Government of Malaysia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Vaccination Certificate Verification (VCV) Application is a Malaysian Government application to verify the COVID-19 vaccination certificate issued by the Malaysian government; and also by other countries, as recognized by the Malaysian government.

2. This app will also verify certificates for COVID test outcomes and recovery by some countries. (1) URL of a trusted server that points to identity and vaccination information.

3. This verification requires internet connectivity. (2) Identity and vaccination information with a digital signature issued by a trusted entity.

4. VCV is designed to not retain certificate information, as a privacy protective measure. - All countries that have been accepted into the European Union (EU) Digital COVID Certificate (DCC) consortium.

5. Identity and vaccination information is displayed only if the vaccination certificate is valid.

6. For this verification, internet connectivity is not required because the list of trusted public keys is stored in VCV.

7. VCV will display the result of vaccination certificate verification.

8. VCV will be updated periodically to maintain the list of trusted servers and trusted public keys.

9. This consortium includes 27 EU countries, and 40 non-EU countries and jurisdictions, at this publication of this version of the VCV.

1. You can then screenshot & voilà, it's done! 😃While it works, you cannot check your own QR codes unless you use other phone with this app or when you printed your code, so you can scan with this app.

2. The main thing that I wish I know when I first tried this is you need to press the "Show QR" button to update your date of birth & passport number (please write your passport number if you're travelling overseas).

3. Tested with other countries QR and it would take some time to load but was disrupt by the timeout.The application asks for camera permission and despite allowing it, doesn't show anything other than blank camera.

4. Hope to see update coming soon.I tried verify my father's digital cert once (by using QR code scanner), and all the details came up just fine.

5. SCAN QR TU DALAM RUANGAN PETAK TU, KALAU TAK MAU, DEKATKAN LAGI DAN BUKA FLASHLIGHT (TEKAN IKON KIRI BAWAH).

6. Most QR code scanners allow you to scan saved images.

7. FOR THOSE WHO CANNOT SCAN MORE THAN 1 TIME, PRACTICE YOUR SCAN.

8. It's just a QR code scanner, and most phone's camera today already had same feature available.

9. SCAN PADA ANGLE YANG BETUL SUPAYA TAK ADA GLARE.

10. No need to use mysejahtera app.This app is intended to whom exactly? Since the majority of users are business owners/companies (check to see if completed vaccination), please make it better; 1.

11. After that, press the "Show QR" button again & you'll see two QR codes each for each dose.

1. Fix Vaccine Certificate Verifier Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vaccine Certificate Verifier: Restarting the app will resolve most errors.
2. Update the Vaccine Certificate Verifier App. Here is how:
   1. On Android goto PlayStore » Search for "Vaccine Certificate Verifier" » Open Vaccine Certificate Verifier » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vaccine Certificate Verifier » click "UPDATE".
3. Clear Vaccine Certificate Verifier app cache: Clearing cached data will force your app to retrieve the latest data directly from Vaccine Certificate Verifier servers.
   1. On Android, goto Settings » Apps » Select "Vaccine Certificate Verifier" » click Storage » click "Clear Cache".
4. Check Vaccine Certificate Verifier app permissions. If any of these permissions required to use your device's features are disenabled, Vaccine Certificate Verifier might not work.
5. Uninstall and reinstall Vaccine Certificate Verifier. If nothing else has worked, completely uninstall Vaccine Certificate Verifier then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vaccine Certificate Verifier not working

2. Fix Vaccine Certificate Verifier Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vaccine Certificate Verifier be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vaccine Certificate Verifier not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vaccine Certificate Verifier may not be able to connect to the Internet when running in the background.