Contact A Customer Service

Why should I report an Issue with Afore SURA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SURA México to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I never got the text message even after repeated requestsI've installed the app several times but it just worked one time and then I had to reinstall.

2. UPDATE: after reinstalling as requested, I was able to get to the point where it sends a text message.

3. It's frustrating!!! I can't edit amounts I can't cancelThe app is not working properly.

4. Stuck in synchronizing configuration parameters.

5. This is the ith time I'm installing the app.

6. I can't verify my face with the new updates.

7. Takes forever to load.

8. Fix it.Working perfectly.

1. Fix A Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart A: Restarting the app will resolve most errors.
2. Update the A App. Here is how:
   1. On Android goto PlayStore » Search for "A" » Open Afore SURA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for A » click "UPDATE".
3. Clear Afore SURA app cache: Clearing cached data will force your app to retrieve the latest data directly from A servers.
   1. On Android, goto Settings » Apps » Select "Afore SURA" » click Storage » click "Clear Cache".
4. Check A app permissions. If any of these permissions required to use your device's features are disenabled, A might not work.
5. Uninstall and reinstall A. If nothing else has worked, completely uninstall A then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing A not working

2. Fix A Server issues & Internet Connection

1. Check network connection: An unstable Internet will make A be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to A not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, A may not be able to connect to the Internet when running in the background.