Contact JS Backup Customer Service

Why should I report an Issue with JS Backup – Restore & Migrate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JOHOSPACE to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With JSBACKUP, my plan is: everyday, go home, connect cell phone to wireless network, click some clicks in computer, backup latest files, wirelessly with some clicks (I prefer over physical wire for safety but that's later (KRACK!).

2. Better? I stopped transfer, I restarted, this software knew which file was done and continued to backup next file, no question! Smart !!! (Most other apps would transfer EVERYTHING AGAIN (HUAWEI backup software was so strange that it did COMPLETE BACKUP OF EVERYTHING AGAIN Every.Single.Time. Why Huawei? You were a giant, I was disappointed at Huawei).

3. I was willing to pay $20 for a software that when I go home, plug in 1 wire, then computer will get all new files and phone numbers from cell phone automatically, transfer at high speed and charge in 1 action, I will even pay $50 for that.

4. But I remember it was a great app!The backups finished but errored out.But even if they were successful, there would be no way to import the data into my new phone, an iPhone, because this backs up to the JS server, but the iOS version restores from Dropbox or Google Drive.I use this app to specifically backup Jorte Calendar settings.

5. My goal is to transfer files from cell phone to my computer as library, not to internet cloud because I don't trust cloud much.

6. I lost my cell phone.....was very sad sad sad....I was upset at myself why I did not backup.....then found my cell phone.

7. So, I ran JSBACKUP in cell phone and JSBACKUP in Windows, 2 versions of JSBACKUP connected by WIFI.

8. Backup to my computer, easy, sure, got JSBACKUP for Windows.

9. I was so impressed I had to write this review (I wrote 3 reviews in the past 10 years)! Your nerd from corner of Happy and Healthy, This JSBACKUP gets my Top Score.

10. Because the backup is buried deep in the file system it gets 0*Excellent for phones without requiring root.

11. Why? If I lose my cell phone, I can get new cell phone but will lose forever pictures and videos and audios.

1. Fix JS Backup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JS Backup: Restarting the app will resolve most errors.
2. Update the JS Backup App. Here is how:
   1. On Android goto PlayStore » Search for "JS Backup" » Open JS Backup – Restore & Migrate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JS Backup » click "UPDATE".
3. Clear JS Backup – Restore & Migrate app cache: Clearing cached data will force your app to retrieve the latest data directly from JS Backup servers.
   1. On Android, goto Settings » Apps » Select "JS Backup – Restore & Migrate" » click Storage » click "Clear Cache".
4. Check JS Backup app permissions. If any of these permissions required to use your device's features are disenabled, JS Backup might not work.
5. Uninstall and reinstall JS Backup. If nothing else has worked, completely uninstall JS Backup then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JS Backup not working

2. Fix JS Backup Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JS Backup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JS Backup not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JS Backup may not be able to connect to the Internet when running in the background.