Published by Vodafone Italia S.p.A. on Nov 6, 2024

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Why should I report an Issue with My Vodafone Italia?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vodafone Italia S.p.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About My Vodafone Italia

1. Scopri l'app My Vodafone!

2. Design, contenuti e funzionalità pensate per farti vivere un'esperienza incredibile. - Ti racconta le ultime curiosità dal mondo e le innovazioni tecnologiche con Stories sempre nuove.

My Vodafone Italia Customer Insights

1. Made a request for thr technical department 1 month ago... No answer.Do not download this app is very rubbish and awful 😕 very bad service in fact I'm switching my Vodafone number to another sim they don't help at all if you call customer service they are rude the app it can't allow you to register 🙄Disgusting Service of Internet, Always showing 5G but never works , I were Fool to transfer from Lyca to Vodafone one year before but the service were very bad , never works , Dont recommend to anyone.

2. They extra charge you! I used my sim after few months and went to see if everything was ok, they told me that I had to charge it for 10€, so I did it and it took all of my credit away!!! when I asked why, they said I was under with my credit!!! And since the sim was off for more than 6 months, now I can't have any offer at all! And I have to buy a new sim! Even if this one costed 30€! Unbelievable! Never again vodafone!Absolute worst cellphone service I've ever used.

3. I am trying to install it on my laptop and on Google Chrome and it won't met me do that either!! How in the world can I keep my service with Vodafone when they make it impossible to recharge and pay for the service? Vey poor app.

4. If I could give this app and cellphone carrier a negative rating, I would do so without hesitation.After upgrading my phone to Oxygen OS 11, the application says "invalid registration number" as a toast message and then it opens fine with full functionality.

5. An English alternative/language selection would also be helpful.Waste of time and money! Unsattisfied with vodafone service.

6. Lastly, it has absolutely zero support for any other language so you'd best brush up on your Italian if you want to even make it past the home screen.The App won't let me add money to top off my vodafone on my Samsung S9+.

7. It should allow you to choose the language in which you want to communicate to read the offers or reminders or whatever information they are trying to convey to you.

8. When it does stay open for more than two minutes its functionality is essentially limited to staring at random offers because you can't use it for anything actually useful, such as paying your bill.

9. Totally disgusting.Crashes constantly and logs out all the timeMy monthly internet fattura comes through but unable to pay on the app.

10. Better off going to the actual Vodafone storefront than using this app.

11. But I am unable to use the widgets as it says "registration failed".

Steps to Troubleshoot & Fix My Vodafone Italia Issues

1. Fix My Vodafone Italia Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Vodafone Italia: Restarting the app will resolve most errors.
  2. Update the My Vodafone Italia App. Here is how:
    1. On Android goto PlayStore » Search for "My Vodafone Italia" » Open My Vodafone Italia » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Vodafone Italia » click "UPDATE".
  3. Clear My Vodafone Italia app cache: Clearing cached data will force your app to retrieve the latest data directly from My Vodafone Italia servers.
    1. On Android, goto Settings » Apps » Select "My Vodafone Italia" » click Storage » click "Clear Cache".
  4. Check My Vodafone Italia app permissions. If any of these permissions required to use your device's features are disenabled, My Vodafone Italia might not work.
  5. Uninstall and reinstall My Vodafone Italia. If nothing else has worked, completely uninstall My Vodafone Italia then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Vodafone Italia not working


2. Fix My Vodafone Italia Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Vodafone Italia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Vodafone Italia not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Vodafone Italia may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please cancel all subscriptions immediately

    — by Krisjanis Kirsis 1 year ago

  • HI
    My Name is Syeda Shadab Zehra Zaidi. I am a student in Pisa, Italy. I have taken the Vodafone monthly interent package. Now due to an emergency, I had to return to my country and I'm not going back to Italy. I want to cancel my connection as soon as possible.
    My tax code is : ZDASDS92E62Z213V
    Mobile number: +39 3882492406
    email: shadabzehra1992@redacted
    Codice cliente: 1.47660500

    — by Syeda Shadab Zehra Zaidi 1 year ago

  • Salve, vorrei annullare il mio piano telefonico. Avevo una carta SIM ed è stata inattiva negli ultimi cinque mesi, ma mi viene ancora addebitato. Non posso annullare il piano online perché non ho mai creato un account. Il mio numero di telefono era +39 347 7729624. Ho allegato il documento d'identità con foto utilizzato per creare il mio account.

    — by Sode 2 years ago

  • Please cancel my account and refund any credit. Number is 00393483193719

    — by John Lawson 2 years ago

  • Hello,

    I wish to cancel my subscription. It is no longer need my Italian SIM card as I have left Europe. My identification number is 821341.

    Kind regards,
    Jacob.

    — by Jacob 2 years ago

  • Please cancel my request.
    I am no longer in Italy, this was only to be short term. My subscription number is 3455306522.
    Please contact me at rosaca@redacted for confirmation.

    — by Rosa Cavaleri 2 years ago

  • Please cancel my vodafone casa subscription. Codice cliente 1. 45352288.
    Grazie

    — by angela kinloch 2 years ago

  • Si prega di annullare il contratto Wi-Fi mobile Vodafone per Simon Spriggs. Indirizzo 105 Lugnano, Monti Di Villa, Bagni Di Lucca.

    SIM TRIO 8939104240061212344

    Codice Pin 5604

    WiFi KEY 443og30G

    Codice Fiscale SPRSNP85d04Z114H

    Se hai bisogno di ulteriori dettagli, invia un'e-mail a questo indirizzo.

    Saluti

    Simon Spriggs

    — by Simon Spriggs 2 years ago

  • I am no longer residing in Italy and need my account cancelled. My phone number is 3477168616. Let me know if you need any other information.

    — by William Logan 2 years ago

  • Hey, i am no longer in Italy and I want to cancel my subsciption.

    — by Renato 2 years ago

  • I am no longer in Italy, so please cancel effective immediately the plan associated with my number +393428344233. I will not be using it in future.

    — by Juliusz Zulauf 2 years ago

  • Hi, I am no longer in Italy and have returned to the USA. I need to cancel my subscription. My phone # to the account is +39 342 5723095. SIM Serial # 8939104170085925912. Codice Cliente # 1.47883509. Grazie!

    — by MALIA BROST 2 years ago