Published by Inmate Inbox on Sep 19, 2024

Report an issue with Inmate Inbox.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Inmate Inbox?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Inmate Inbox to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Inmate Inbox image 1 contact Inmate Inbox image 2

About Inmate Inbox

1. -Message cost and Photos cost will vary based on the Facility.

Inmate Inbox Customer Insights

1. Other than that it's a very reliable way to stay in contact with my loved one.Wasted my time completing the lengthy registration just for it to tell me every username under the sun already existed.

2. Its says I have a new message but it's not showing me the message and its charging me for it! This sorry app needs to be updated or something.Small bugs from time to time.

3. So i have to unstall and reinstall the app to get rid of the error messages.Usually works fine but its not letting me add money...I'm furious! I'm gonna try uninstalling then reinstalling.

4. Auto correct spell checking makes typing much easier for one who is older and with a shake in ones hands.

5. Went to the login and used my information and it tells me the "user is inactive" which made absolutely no sense, so, long story short, I immediately uninstalled the app.

6. I've been trying to purchase credits for over 2 weeks nowThis app has to be updated constantly.

7. By the time I dealt with all my existential difficulties I pretty much just lost interest.

8. It's very disturbing.... Especially when you're trying to contact loved ones.

9. Takes forever to get a message typed.I loved this app when I first found out about it.

10. It gives me error messages once its updated that are inaccurate.

11. I love it, more then jail funds, but sign up online on a browser, then sign into the app.

Steps to Troubleshoot & Fix Inmate Inbox Issues

1. Fix Inmate Inbox Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Inmate Inbox: Restarting the app will resolve most errors.
  2. Update the Inmate Inbox App. Here is how:
    1. On Android goto PlayStore » Search for "Inmate Inbox" » Open Inmate Inbox » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Inmate Inbox » click "UPDATE".
  3. Clear Inmate Inbox app cache: Clearing cached data will force your app to retrieve the latest data directly from Inmate Inbox servers.
    1. On Android, goto Settings » Apps » Select "Inmate Inbox" » click Storage » click "Clear Cache".
  4. Check Inmate Inbox app permissions. If any of these permissions required to use your device's features are disenabled, Inmate Inbox might not work.
  5. Uninstall and reinstall Inmate Inbox. If nothing else has worked, completely uninstall Inmate Inbox then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Inmate Inbox not working


2. Fix Inmate Inbox Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Inmate Inbox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Inmate Inbox not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Inmate Inbox may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • trying to buy credits to message but not letting me it says no such payment intent

    — by Ameceia Glass 9 months ago

  • For some reason I’m blocked I have not did anything illegal just encouraged inmates that was in lake county. One guy got upset because I refused to go look for someone in the streets to send him $10. I am a pastor that stand firm on the principles of living a right life before God

    — by Deidre Smith 1 year ago

  • How can I reactivate my account

    — by Alexandria Miranda 1 year ago

  • I would like to know why it won't let me send a picture to my friend

    — by Crystal Tice 1 year ago

  • Why is the system you have so messed up

    — by Larry Randolph 2 years ago

  • Can i put money on tosha randolph accountthis site want let me

    — by Larry Randolph 2 years ago

  • Im not able to put money on toshas account why

    — by Larry Randolph 2 years ago

  • I am trying to send photo but it let me select the photo and the a screen pops up saying under maintenance. Normally there is a few days notice?

    — by Angela Kendall 2 years ago

  • I cannot put the inmates name where it says to put inmates name

    — by Carol McPherson 2 years ago

  • I just have a question

    — by Glenda Martina 2 years ago

  • The app won’t let me log in what do I do i’ve reset my password like five times I just made the account

    — by Aniayah Farell 2 years ago

  • Hey, I would like to report an issue. I can’t add any money to my account for an certain inmate.

    — by Jakeria Johnson 2 years ago

  • Get in and on phone with help. Won’t let me get past guest card, no way to add money. Been one hour trying to add money to Jacquelyn Mclain account. Please help. 3525134868 land line

    — by Judy Bowman 2 years ago

  • Every time that I try logging into my account it says " alert invalid user" I've reset my username & password nothing is working

    — by Cierra White 2 years ago

  • Check on application

    — by Tyrone Wlkins 2 years ago

  • Hello 3524495728

    — by John lancaster 2 years ago

  • Hey Mario call this number3524495728

    — by John lancaster 2 years ago

  • My boyfriend was in sumtner county prison and was moved to Richmond correctional facility. Is it possible to transfer my remaining credits to account on new facility?

    — by Margaret Pruitt 2 years ago

  • I used to have inbox over a year now it will not let me get into it I change password still will not let me get into the account

    — by Jataya smith 2 years ago

  • My husband is locked up in ware county jail dorm C-700 he said the inmate inbox not working CD an y'all reset it his name is Reginald Jackson

    — by Tara Cooper 2 years ago

  • I can't find inmate count officer at the jail said it could me a mess up on y'all end inmate number is 145425 name is Tre Montgomery

    — by Dezon Irvin 2 years ago

  • I can not log into my inbox for my wife I have tried many times

    — by William Haney 2 years ago

  • I have been having trouble singing in because I forgot my username I guess that’s the problem? Please help, it says my account is locked.

    — by Regina Mims 2 years ago

  • account amber parker i cannot log in

    — by lyonsshandah11@gmail.com 2 years ago

  • i accidentally deleted a connection with someone i was connected with and i still need to be connected with that person . please contact me back .

    — by Roselynn Trapp 2 years ago

  • I’m not able to sign in. When I’m trying to enter my user name, it will not let me use the @ symbol or the . To put in my email

    — by Priscilla 2 years ago

  • How can I reactivate my account

    — by Yearlean Brown 3 years ago

  • I have account. I just want to know how and where I add funds.

    — by Scott Jackson 3 years ago

  • No matter what name I put in it already exists and any email that I have also already exist even though I've never signed up for this app in my life

    — by Lisa Colene Lease 3 years ago

  • It's not sending my messages to one person but it will to the other one. Why and can this be fixed

    — by Zuleika Cruce 3 years ago

  • I need to speak to a person a life person because your system is saying I have an account already set up which I have never set up an account and I would like to speak to someone inside of the jail that isn't inmate thank

    — by Tracyjo Nowling 3 years ago

  • How do I get the answer to the question I just sent about the names

    — by Yvonne handley 3 years ago

  • On 10/27 there were 3 inmate inbox put on my visa credit cd could you tell me the names of the inmates

    — by Yvonne handley 3 years ago

  • How do I delete contacts on inmate inbox

    — by Sapphira Clark 3 years ago

  • How can I see who all is messaging a certain inmate

    — by Sara Josey 3 years ago

  • I was recently incarcerated in toombs county jail and I wish to get a transcript of all text messages emails that I sent and pictures

    — by Crystal Smith 3 years ago

  • My card ending in 7823 was used fraudulently i did not authorize these transactions. The account name was fraudulently made up by someone who use to rent from me

    — by Peggy hulett 3 years ago

  • App will not allow me to log in it keeps saying that I have the incorrect password and I have reset it twice

    — by Gaylyn L Owen 3 years ago

  • I need to know how long until the problem is fixed

    — by Charlestaylor 3 years ago

  • The inmate inbox is not working and I am at the hospital and my wife is in jail I am going to be having surgery and can't get a hold of her please fix the problem asap

    — by Charlestaylor 3 years ago

  • It keep saying the username have already been used

    — by Mary Brooks 3 years ago

  • I am trying to account but it say my email is already in use I've never set up an account with yall

    — by David prescott 3 years ago

  • Doesn't give me oprion to add credits

    — by Dana Harrington 3 years ago

  • Trying to get a account

    — by Tyrone Williams 3 years ago

  • I have changed my login several times today and everytime I try to log in, it says my password is not correct, can you help me?

    — by PatsyBros 3 years ago

  • I can't seem to set up my account correctly help

    — by Rhonda Korpij 3 years ago

  • How do I add money to my inbox for messages

    — by PENNY NORTON 3 years ago

  • I have tried several times to create an account,and it's not letting me. I might be doing something wrong. I really need help setting up my account please. Thank You..

    — by Tina Yawn 3 years ago

  • Won't let me create an account says email already exists which is false and won't send registration info to my email

    — by Kaylah Griffis 3 years ago

  • Cant talk even thought credits are there

    — by Gerardo Funicelli 3 years ago

  • Not letting a message go throigh

    — by Gerardo Funicelli 3 years ago

  • Unruly and unconstitutional revomval

    — by Gerardo Funicelli 3 years ago

  • Want to delete account

    — by Magen Nicole Adams 3 years ago

  • I have tried three times to set up an account with inmate inbox so I can speak with my uncle. I have used three different emails and with every email it either tells me that my name is already in their system or that my email address is already been used or that my username has been used I have never been able to actually connect to inmate inbox in order to set up an account it has never let me. I need to speak with someone so I can delete all of the emails and information in there so that I can reset up one of these emails to be able to talk to my uncle .my phone today is in the shop so I can be contacted on my grandmother's phone at 215 398 2409 I left a message yesterday nobody got back to me, I'm hoping I get a phone call back today. this is very important to me and I'm very frustrated with this app. thank you

    — by Arianna Raymond 3 years ago

  • When I login or try to it keeps telling me that the user has blocked himself or has been blocked by management for illegal activities which he has not done either of those things and I can't circumvent the system and I can't login

    — by Hannah Largacci 3 years ago

  • I think my account is blocked or something won't let me use e mail address

    — by Taylor 3 years ago

  • Won't work

    — by Taylor 3 years ago

  • Need to delete account don't have same email address won't work

    — by Taylor 3 years ago

  • Yes I need to talk to someone I accidentally put the money on the wrong amount and wrong person please help me thanks

    — by Leland B Melrose 3 years ago

  • My account is blocked I will like to unblock it

    — by Grace abadia 3 years ago