Contact Shoparoo Customer Service

Why should I report an Issue with Shoparoo: School Fundraising?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ScoutIt Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Horrible customer experience to not have been informed of that by the company directly, especially when I've used this app for almost four years now.This app is so easy to use! It only takes a couple of seconds to snap a photo of your receipts & submit them for either points towards cash or entries into their monthly giveaways.

2. I even tried different receipts but nothing worked.Have not been able to upload receipts for the past week, though about to a reply from another review on Google Play, that's because Shoparoo is no longer accepting them in-app.

3. Every reciept I upload says, "oops something went wrong, unable to upload..." I understand they are ending the program but it said we could upload receipts until Aug.31 and with schools in desperate need of fundraising I dont understand why they won't accept any reciepts.

4. is this a recent bug?It's a great app and concept, except that it really doesn't read receipts that well, you can report a mistake once but then it's a settled matter, and it will incorrectly tell me I have duplicate receipts or blurry receipts and I don't know how much clearer they could be without me mailing it in to you.

5. I have one receipt for a 300 dollar purchase at gamestop that it keeps telling me is incomplete but it is a short, one item purchase that is clear, clearly marked, date and time stamped.This is a great app for collecting user data in a non-intrusive way.

6. Tried submitting receipts through my Google Pixel 3 and through my husband's Samsung Galaxy S7 Edge.

7. My latest receipt has all the information needed and should have been awarded points but was not, so I reported a mistake and that I was rewarded nothing.

8. But for last couple of weeks the app isn't working! It allows you to scan but then says some problem and goes back to home screen☹️Ever since most recent uodate, app does not work.

9. lately, last few months, many receipts are being tagged as Duplicates, even though they are clearly not dupes.

10. However I find it funny that whenever I attempt to enter a longer (2+ image), higher value receipt ($100+) it NEVER goes through (and yes I try to resend it later in the day or the next day or two after).

11. Hate the 20 receipt limit on the the grocery part and all the sweepstakes entries.

1. Fix Shoparoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shoparoo: Restarting the app will resolve most errors.
2. Update the Shoparoo App. Here is how:
   1. On Android goto PlayStore » Search for "Shoparoo" » Open Shoparoo: School Fundraising » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shoparoo » click "UPDATE".
3. Clear Shoparoo: School Fundraising app cache: Clearing cached data will force your app to retrieve the latest data directly from Shoparoo servers.
   1. On Android, goto Settings » Apps » Select "Shoparoo: School Fundraising" » click Storage » click "Clear Cache".
4. Check Shoparoo app permissions. If any of these permissions required to use your device's features are disenabled, Shoparoo might not work.
5. Uninstall and reinstall Shoparoo. If nothing else has worked, completely uninstall Shoparoo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shoparoo not working

2. Fix Shoparoo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shoparoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shoparoo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shoparoo may not be able to connect to the Internet when running in the background.