Contact SafeBus Parent Customer Service

Why should I report an Issue with SafeBus Parent?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MTAP Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The trips aren't assigned, owing to which tracking isn't possible.It doesn't work for most of the time.

2. Most of the time the tracking don't work during morning for my child's pick up 2.

3. It doesn't work most of the time and when it did (for 2 days in past 10), it tracked the completely wrong bus.

4. It is just a waste of time for parents to open the app and try to see the tracking.Fails on its basic purpose.

5. Overall I don't recommend this app as a reliable oneEven after 5 months of launch of the Safe Bus app , it doesn't show correct information.

6. Your support page on the page doesn't work.

7. Waste of time!!I am using this app as provided by school.

8. Saves me lot of waiting time on pick up and drop.

9. The company needs to understand these are real time app and we rely on it.

10. The app doesn't provide any live tracking.

11. I have called helpdesk several time with no improvement.

1. Fix SafeBus Parent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SafeBus Parent: Restarting the app will resolve most errors.
2. Update the SafeBus Parent App. Here is how:
   1. On Android goto PlayStore » Search for "SafeBus Parent" » Open SafeBus Parent » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SafeBus Parent » click "UPDATE".
3. Clear SafeBus Parent app cache: Clearing cached data will force your app to retrieve the latest data directly from SafeBus Parent servers.
   1. On Android, goto Settings » Apps » Select "SafeBus Parent" » click Storage » click "Clear Cache".
4. Check SafeBus Parent app permissions. If any of these permissions required to use your device's features are disenabled, SafeBus Parent might not work.
5. Uninstall and reinstall SafeBus Parent. If nothing else has worked, completely uninstall SafeBus Parent then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SafeBus Parent not working

2. Fix SafeBus Parent Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SafeBus Parent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SafeBus Parent not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SafeBus Parent may not be able to connect to the Internet when running in the background.