Contact Getactive Customer Service

Why should I report an Issue with Getactive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GetActive to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app has just gone from bad to worse for pathetic! Examples: The app shows data in card but none when opened in day view; I switched to month or year and go back to day, it shows today's data but doesn't allow navigating...same story for the sleep data.

2. This is just useless.. But what about other smartwatches.. there's no way to sync them Phone tracking doesn't works will the accuracy that smartwatches have.. its better if other are also supportedThis app is very sluggish.

3. Good thing is to form a group and participate in walking competition.Data refresh is horrible (hasn't happened even once in the past 1 month).

4. I logout the app and login again but not able to...it is showing 'no internet connection' whereas I am able yo do other things with the same network.

5. Thank you!Does not calculate steps accurately, when on a call while walking it dosent count, if u have two counting apps in ur phone the difference would be about 5000 steps.

6. Better to download another app.Not able to sync my device to track fitness data.

7. But without data refresh, its useless!It doesn't connect with mi fit nd customer support is always out of service.

8. On the same nework I am able to use other app and Google, even writing this feedback on same photo and same network.

9. Shows wrong numbers.I made a booking through app for the sample collection from home in Bangalore on Monday 18th November 2019.

10. See how it's not able to sync data.

11. But it suddenly stopped working and didn't count my walking steps.

1. Fix Getactive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Getactive: Restarting the app will resolve most errors.
2. Update the Getactive App. Here is how:
   1. On Android goto PlayStore » Search for "Getactive" » Open Getactive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Getactive » click "UPDATE".
3. Clear Getactive app cache: Clearing cached data will force your app to retrieve the latest data directly from Getactive servers.
   1. On Android, goto Settings » Apps » Select "Getactive" » click Storage » click "Clear Cache".
4. Check Getactive app permissions. If any of these permissions required to use your device's features are disenabled, Getactive might not work.
5. Uninstall and reinstall Getactive. If nothing else has worked, completely uninstall Getactive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Getactive not working

2. Fix Getactive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Getactive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Getactive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Getactive may not be able to connect to the Internet when running in the background.