Contact 1DM Customer Service

Why should I report an Issue with 1DM: Browser & Video Download?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vicky Bonick to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now lets learn more about 1DM [formerly IDM]... Shall we? 1DM [formerly IDM]: One Download Manager is one of the best adblock and privacy browser with fastest and most advanced download manager (with Torrent & HD video downloader) available on android. ☆ 1DM download manager comes with a very smart error handler.

2. ☆ Want to download video? ☆ Want to download music? ☆ Want to download torrent? ☆ Want to block ads and trackers when browsing internet for better privacy?

3. Disclaimer: Downloading and viewing of any file (Music, Movie, video & all other files) protected by copyright is prohibited and regulated by the laws of the country where you live.

1. Edit; the web browser now properly opens tabs in the background, but the client still doesn't play video thumbnails or GIF's.After finding a link that didn't work.

2. Other than those, it's the best.This app actually works and very easy...Superb!!! I tried a hundred other ones that do not even remotely function let alone download videos.

3. Hope the speed function works good as I have not used it to see how it speeds or slows things.Best download app I ever found.

4. To the dev(s): you're doing great work and I appreciate you.Of all the apps in the play store that I've downloaded and (tried to, some of them) used, this singular app delivers spectacularly, and then some! Put simply, it works! This is the only one that underpromises and over delivers.

5. All in all, definitely a well deserved 5 star in my book, and looking to invest in IDM Pro in the future.Comprehensive suite of download tools, lots of options, lots of supported downloads.

6. Im not at all tech savy so it is refreshing to find an app that does what it says no false advertisement...ugh Thanks you guys keep up the Amazing work!!!❤I have used this for years and always loved it! I would have given 20 stars.

7. Thank you and my hats off to the developers! Don't change a thing!Ads aren't too obtrusive, and the interface is not only split up cleanly between the browser and Downloader, but is loaded with options for advanced users.

8. My only gripe is that the browser seems to have problems loading gif and video thumbnails, and that the option for opening new tabs in the background seems to be nonfunctional, even after troubleshooting.

9. It's very difficult to zero in on the specific video you want to download and it's very difficult to find that specific video among those that has been grabbed.

10. Also adding a new download completely throttles active downloads during file creation (file creation also stuck at 99% at times).

11. I wonder if people understand that fast download speeds can be affected by many different factors, not just the app, I'll bet 90% of the time it's your phone/tablet, or your carrier that's causing a bottleneck.

1. Fix 1DM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 1DM: Restarting the app will resolve most errors.
2. Update the 1DM App. Here is how:
   1. On Android goto PlayStore » Search for "1DM" » Open 1DM: Browser & Video Download » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 1DM » click "UPDATE".
3. Clear 1DM: Browser & Video Download app cache: Clearing cached data will force your app to retrieve the latest data directly from 1DM servers.
   1. On Android, goto Settings » Apps » Select "1DM: Browser & Video Download" » click Storage » click "Clear Cache".
4. Check 1DM app permissions. If any of these permissions required to use your device's features are disenabled, 1DM might not work.
5. Uninstall and reinstall 1DM. If nothing else has worked, completely uninstall 1DM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 1DM not working

2. Fix 1DM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 1DM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 1DM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 1DM may not be able to connect to the Internet when running in the background.