Published by Vicky Bonick on Sep 7, 2024

contact 1DM: Browser & Video Download Chat with our AI-based 1DM Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with 1DM?



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Why chat with our AI 1DM Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of 1DM.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact 1DM: Browser & Video Download image 1   contact 1DM: Browser & Video Download image 2


What users are saying

1. Edit; the web browser now properly opens tabs in the background, but the client still doesn't play video thumbnails or GIF's.After finding a link that didn't work.

2. Other than those, it's the best.This app actually works and very easy...Superb!!! I tried a hundred other ones that do not even remotely function let alone download videos.

3. Hope the speed function works good as I have not used it to see how it speeds or slows things.Best download app I ever found.

4. To the dev(s): you're doing great work and I appreciate you.Of all the apps in the play store that I've downloaded and (tried to, some of them) used, this singular app delivers spectacularly, and then some! Put simply, it works! This is the only one that underpromises and over delivers.

5. All in all, definitely a well deserved 5 star in my book, and looking to invest in IDM Pro in the future.Comprehensive suite of download tools, lots of options, lots of supported downloads.

6. Im not at all tech savy so it is refreshing to find an app that does what it says no false advertisement...ugh Thanks you guys keep up the Amazing work!!!❤I have used this for years and always loved it! I would have given 20 stars.

7. Thank you and my hats off to the developers! Don't change a thing!Ads aren't too obtrusive, and the interface is not only split up cleanly between the browser and Downloader, but is loaded with options for advanced users.

8. My only gripe is that the browser seems to have problems loading gif and video thumbnails, and that the option for opening new tabs in the background seems to be nonfunctional, even after troubleshooting.

9. It's very difficult to zero in on the specific video you want to download and it's very difficult to find that specific video among those that has been grabbed.

10. Also adding a new download completely throttles active downloads during file creation (file creation also stuck at 99% at times).

11. I wonder if people understand that fast download speeds can be affected by many different factors, not just the app, I'll bet 90% of the time it's your phone/tablet, or your carrier that's causing a bottleneck.

Steps to Troubleshoot & Fix 1DM Issues

1. Fix 1DM Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 1DM: Restarting the app will resolve most errors.
  2. Update the 1DM App. Here is how:
    1. On Android goto PlayStore » Search for "1DM" » Open 1DM: Browser & Video Download » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 1DM » click "UPDATE".
  3. Clear 1DM: Browser & Video Download app cache: Clearing cached data will force your app to retrieve the latest data directly from 1DM servers.
    1. On Android, goto Settings » Apps » Select "1DM: Browser & Video Download" » click Storage » click "Clear Cache".
  4. Check 1DM app permissions. If any of these permissions required to use your device's features are disenabled, 1DM might not work.
  5. Uninstall and reinstall 1DM. If nothing else has worked, completely uninstall 1DM then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 1DM not working


2. Fix 1DM Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 1DM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 1DM not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 1DM may not be able to connect to the Internet when running in the background.

Reported Issues

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