Contact CBP Border Wait Times Customer Service

Why should I report an Issue with CBP Border Wait Times?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of U.S. Customs and Border Protection to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If there's going to be an app for your crossing lanes somebody should accurately be keeping track and actually post current, live waiting time.My feedback to the email bounced.

2. Would say don't waste your time or phone storage on this app.Unfortunately, I have to rate this app one star because the information about the hours of at least some of the ports of entry are incorrect.

3. I get an error message that it's collecting data and that's it!! I have Uninstalled and reinstalled several times! Damn app doesn't work.The wait times are not remotely close to being accurate.

4. Like saying 2 hrs wait but in reality it was 20 to 30 minutes and one time it was 5 min wait.

5. What's the point in using the app to determine fastest boarder crossing if the app does not take the toll both wait times into consideration.

6. Wait time was listed as 10 min.

7. Their wait time was very off.

8. I used it just yesterday and was told the Peace Arch cruising had a 30 minute wait and was barely in the "yellow zone" on the color code chart.

9. Always has error messages aside from not being close to accurate time wise.

10. It updated every hour and never moved out of the yellow but did move to 40 minute wait.

11. They need to work hard on their waiting time much better.

1. Fix CBP Border Wait Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBP Border Wait Times: Restarting the app will resolve most errors.
2. Update the CBP Border Wait Times App. Here is how:
   1. On Android goto PlayStore » Search for "CBP Border Wait Times" » Open CBP Border Wait Times » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBP Border Wait Times » click "UPDATE".
3. Clear CBP Border Wait Times app cache: Clearing cached data will force your app to retrieve the latest data directly from CBP Border Wait Times servers.
   1. On Android, goto Settings » Apps » Select "CBP Border Wait Times" » click Storage » click "Clear Cache".
4. Check CBP Border Wait Times app permissions. If any of these permissions required to use your device's features are disenabled, CBP Border Wait Times might not work.
5. Uninstall and reinstall CBP Border Wait Times. If nothing else has worked, completely uninstall CBP Border Wait Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBP Border Wait Times not working

2. Fix CBP Border Wait Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBP Border Wait Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBP Border Wait Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBP Border Wait Times may not be able to connect to the Internet when running in the background.