Contact Austin 311 Customer Service

Why should I report an Issue with Austin 311?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of Austin to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But works I am able to repot what I need to repot just hard to figure out what category to repot toTried sending new request received message saying "Reporter not registered" went to Reporter filled out the fields clicked on save and received the message "Updating reporter...unauthorized". So if you are allowed to submit anonymously, why are you required to fill out Reporter?cannot do anything.

2. no other available functions work with that error.No way to report problems not on the list, and it keeps asking for location permission every time you try looking at a category to see what it is.Every other case submitted is not supported by the app but results in request to call a city department.

3. Cases getting magically closed even though issue is not resolved.You can't report when your trash doesn't get picked up - easily 99% of the reason I ever call 311Anybody reading this, Austin is lawless.

4. filled in my info, still says reporter not registered.

5. says reporter not registered.

6. Very disappointing!it cannot detect the correct address and when you enter the correct address, it changes it.

7. Example: I entered 6615 and it changed it to 6635.App works but could be better layout and user interface.

8. I should be able to search on a keyword and your app suggests appropriate categories.

9. Where do i report a malfunctioning pedestrian cross signal, for example.

10. Police are poor to respond under the ordinance put in place by city leaders.

11. The categories are very limited and hard to locate.

1. Fix Austin 311 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Austin 311: Restarting the app will resolve most errors.
2. Update the Austin 311 App. Here is how:
   1. On Android goto PlayStore » Search for "Austin 311" » Open Austin 311 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Austin 311 » click "UPDATE".
3. Clear Austin 311 app cache: Clearing cached data will force your app to retrieve the latest data directly from Austin 311 servers.
   1. On Android, goto Settings » Apps » Select "Austin 311" » click Storage » click "Clear Cache".
4. Check Austin 311 app permissions. If any of these permissions required to use your device's features are disenabled, Austin 311 might not work.
5. Uninstall and reinstall Austin 311. If nothing else has worked, completely uninstall Austin 311 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Austin 311 not working

2. Fix Austin 311 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Austin 311 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Austin 311 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Austin 311 may not be able to connect to the Internet when running in the background.