Published by OP.GG on Nov 29, 2024

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Why should I report an Issue with OP.GG?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OP.GG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OP.GG

1. Now you can view a more diversified data from the home page, including My Summoner, Favorites, 1 Tier Champions, Patch Notes, Rotation Champions, and today’s TMIs!

2. We invite you to experience a faster and newer OP. GG. “Summoner data and patch notes all at a glance!

3. Champion Analysis – Master yourself, master the enemy. “If you know the enemy and know yourself, you need not fear the results of a hundred battles.

4. Customize your home page to view a myriad of data to your preference.

5. Match Detail - Analysis with data from every game!

6. Check out your match history with OP.

7. GG to win various badges and one-line performance summary.

8. Check the matchup data of your opponents to see when you are vulnerable, and fight to your advantage to win the match!

OP.GG Customer Insights

1. The only reason why it's not 5 star is that the information provided could be presented in a more accessible format i.e. presents a full build with the essential, situational, offensive and defensive items in a single page or before scrolling and then starts with another because as it is it's not easy to read in the middle of a game.

2. Also, some of the info could use question mark boxes to explain it since not everyone knows the terminology.Wrong information, It's not that kind of a big deal but, my account in League of legends "Virone4" was level 68-69(not sure) but when I searched it on this app its 57, I think its outdated or something please fix it.

3. going to the website through your phone browser is way better.Good app, but I wish there was a way to let us keep a saved copy of the information on a certain champion in league.

4. If it's possible to add a feature that let us download/save a copy of the information on a champ, that would be very good.I like the website, but the way it is designed as an app makes it less efficient to read or take information out of it.

5. i was fine with the lack of data displayed in comparison to the website, but then the data that is available (score cards), you have to watch adds to access more than 1 champ.

6. Having to watch a 30s Ad to be able to access a different champion is a terrible user experience, just let me pay 2$ for an ad free version... Other than that the app offers everything it promisesI don't know what's wrong with the app.

7. Edit: Now everything is locked in Korean! And there is no option to change the language setting...seems reasonable.App crashes and does not deliver any informations after the recent patch.

8. I cannot even sign up for an account.Great app that gives you most of the info you need.

9. Scores, pictures, images, items basically everything I want to know as I use it for league of legends.

10. Also is absurdly slow, sometimes takes multiple hours to update games.

11. Well still has good stats to offer and they are an IP to trust.good app for checking profiles and builds.

Steps to Troubleshoot & Fix OP.GG Issues

1. Fix OP.GG Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OP.GG: Restarting the app will resolve most errors.
  2. Update the OP.GG App. Here is how:
    1. On Android goto PlayStore » Search for "OP.GG" » Open OP.GG » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OP.GG » click "UPDATE".
  3. Clear OP.GG app cache: Clearing cached data will force your app to retrieve the latest data directly from OP.GG servers.
    1. On Android, goto Settings » Apps » Select "OP.GG" » click Storage » click "Clear Cache".
  4. Check OP.GG app permissions. If any of these permissions required to use your device's features are disenabled, OP.GG might not work.
  5. Uninstall and reinstall OP.GG. If nothing else has worked, completely uninstall OP.GG then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OP.GG not working


2. Fix OP.GG Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OP.GG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OP.GG not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OP.GG may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please remove personal data for PUBG for account Tr1gHappy

    — by Trig 1 year ago

  • Hello, can you please show my preseason rank as season 10 rank beacuse i don't have a rank in season 10

    Game : League of Legends
    Ign : Kronjuveł
    Server : Euw

    — by Arber 3 years ago