Published by ZPN

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Why should I report an Issue with VPN Easy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ZPN to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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VPN Easy Customer Insights

1. Had to reinstall to work again, and now I still have ads and no premium version I expected and I paid for, it is the still the same free one I was using.I am using this vpn for a WIFI connection from my PC for 6 months and no problem occurred, it always used to get connected easily and fast.

2. Please tell me the solution ZPN.Trash, It sucks, after the first few minutes it just suddenly stops and says, THERE IS A PROBLEM WITH YOUR ANDROID, but when i delete it and then reinstall it, apparently the problem dissapears and then comes back later, if you want a better rating, atleast make sure it works properly.

3. 12/01/2019 - App still will not load in my phone.Out of the many free VPN apps I have tried using this one is definitely the fastest and most reliable one.

4. I uninstalled the app and reinstalled the latest version again, and now the app doesn't even get started, shows only VPN Easy logo and black screen.

5. I work at a school and their internet blocks most sites and apps, but this vpn has worked well enough so far to send messages and listen to music.

6. I used free version for two months and decided to buy a premium one month service.

7. The premium version is also cheaper compared to other VPNs but I haven't tried the premium version.

8. Other vpn's are pretty difficult to set up but this one didnt require any setup or passwords or free trials.Connects once after first installation then won't connect subsequently.

9. Sites which won't load due to geoblocking still don't work after connection to a VPN from that country.

10. Keep the good work👍👍😀Worked great 2 years ago, I needed a vpn recently and decided to download Vpn easy again.

11. This one is the first one that let me do wifi calls with textnow on my work's wifi filter.

Steps to Troubleshoot & Fix VPN Easy Issues

1. Fix VPN Easy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VPN Easy: Restarting the app will resolve most errors.
  2. Update the VPN Easy App. Here is how:
    1. On Android goto PlayStore » Search for "VPN Easy" » Open VPN Easy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VPN Easy » click "UPDATE".
  3. Clear VPN Easy app cache: Clearing cached data will force your app to retrieve the latest data directly from VPN Easy servers.
    1. On Android, goto Settings » Apps » Select "VPN Easy" » click Storage » click "Clear Cache".
  4. Check VPN Easy app permissions. If any of these permissions required to use your device's features are disenabled, VPN Easy might not work.
  5. Uninstall and reinstall VPN Easy. If nothing else has worked, completely uninstall VPN Easy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VPN Easy not working


2. Fix VPN Easy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VPN Easy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VPN Easy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VPN Easy may not be able to connect to the Internet when running in the background.

Reported Issues

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