Published by CWS Inc

Report an issue with Soundy Player.
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Why should I report an Issue with Soundy Player?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of CWS Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Soundy Player Customer Insights

Steps to Troubleshoot & Fix Soundy Player Issues

1. Fix Soundy Player Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Soundy Player: Restarting the app will resolve most errors.
  2. Update the Soundy Player App. Here is how:
    1. On Android goto PlayStore » Search for "Soundy Player" » Open Soundy Player » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Soundy Player » click "UPDATE".
  3. Clear Soundy Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Soundy Player servers.
    1. On Android, goto Settings » Apps » Select "Soundy Player" » click Storage » click "Clear Cache".
  4. Check Soundy Player app permissions. If any of these permissions required to use your device's features are disenabled, Soundy Player might not work.
  5. Uninstall and reinstall Soundy Player. If nothing else has worked, completely uninstall Soundy Player then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Soundy Player not working


2. Fix Soundy Player Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Soundy Player be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Soundy Player not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Soundy Player may not be able to connect to the Internet when running in the background.

Reported Issues