Contact DSLR Controller Customer Service

Why should I report an Issue with DSLR Controller?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Chainfire to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you are connecting using Wi-Fi, virtually all modern Android devices are supported (your camera needs Wi-Fi support, though).

2. DSLR Controller was the first and remains the best app to fully control your Canon EOS DSLR from your Android device, through USB cable or Wi-Fi connection.

3. No computer or laptop required, no root required, only a compatible mobile device, a compatible camera, and if connecting through USB, the right cable.

4. If you are connecting over USB, your device needs USB host support - most recent devices do.

5. We strongly suggest you read up on the website ( ) about what DSLR Controller can do, how it works, and how to use it, before purchasing.

6. The website contains a wealth of information you should know before using.

7. Please see the 'Devices' section on our website ( ) for further information.

8. Not all devices are compatible, especially if you want to use a USB connection.

9. If you need a refund, go to our website ( ) and follow the instructions in the FAQ entry.

10. Available options depend on the mode you have your camera set to (M, Av, Tv, etc) and camera model.

11. Most questions should go to the support and discussion thread at XDA-Developers.

1. Other than that it works great.Really good , just two things that Im not happy with , why are miliseconds used to calculate the time in the "Bulb" setting , its very easy to add or leave out a zero.! The other thing is in timelapse , the + and - on either side of the screen are mirror image , very difficult to get used to , it seems like it was done more for estetics than functionally ! But otherwise a very good app and well worth the money.I love this app.

2. to the developer: if you have a way to contact me for specifics, i'll be happy to provide any details you might require.Really like this app! the only thing I would suggest is it needs a trial or free version ........ when I first paid for it, I couldn't get it to connect, so I refunded it ........ after trying others I didn't like, I looked up vids on troubleshooting the connection, re-purchased it and figured it out.

3. Also, if you have other wifi controllers connected to the camera, even if the "set" is different [for Canon], you will not be able to connect to this app.

4. Because the tp-link wifi connection does not actually give internet access, the phone would connect fine but then after a few seconds it would give a pop-up saying the connection had no internet access.

5. If you use USB, you can't chargeBAD: Major flaw in the development of this app, hope developers can fix it: In the night mode, when I go to do "timed shot", click to set the exposure time, the phone screen is no longer red, it brings up the key board and full bright white light display.

6. The main thing in connecting the camera to the phone is to have good cable otherwise I'd won't work properly.

7. As an fyi, this may have something to do with my Android version, but recently I'd been having a real issue getting the app to fully connect to the camera.

8. The problem was I had to click "YES" to close that pop-up! If I simply went on into the app it would never finally connect to the camera.

9. I have to say it gives terrific freedom being able to sit in the cool inside air and snap pictures with the phone when my camera is set to shoot wildlife outside.

10. in the past 10 months it started having intermittent connection problems with a 7D and then stopped seeing the camera altogether.

11. You either get "cannot find a compatible camera" or "Found a camera but cannot establish connection".

1. Fix DSLR Controller Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DSLR Controller: Restarting the app will resolve most errors.
2. Update the DSLR Controller App. Here is how:
   1. On Android goto PlayStore » Search for "DSLR Controller" » Open DSLR Controller » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DSLR Controller » click "UPDATE".
3. Clear DSLR Controller app cache: Clearing cached data will force your app to retrieve the latest data directly from DSLR Controller servers.
   1. On Android, goto Settings » Apps » Select "DSLR Controller" » click Storage » click "Clear Cache".
4. Check DSLR Controller app permissions. If any of these permissions required to use your device's features are disenabled, DSLR Controller might not work.
5. Uninstall and reinstall DSLR Controller. If nothing else has worked, completely uninstall DSLR Controller then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DSLR Controller not working

2. Fix DSLR Controller Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DSLR Controller be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DSLR Controller not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DSLR Controller may not be able to connect to the Internet when running in the background.