Contact Secret Santa App Customer Service

Why should I report an Issue with Secret Santa App - For Christmas?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of menotec to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The emails were sent immediately to everyone.Really simple to use and worked perfectly first time!Can not delete old contacts to use it for more than one eventWorked great, emails sent out within a minute of doing itVery simple to use and worked straight away!Simple and easy.

2. Do not trust this for your holiday.Can't resend or check emails received.

3. Make sure to check your junk mail because that's where my email ended up.Does not work.

4. Have someone who didn't receive an email and can't determine who the recipient was.Works great.

5. Failed to send emails to all on my list.

6. Support advised me to resend but that will only cause more confusion.

7. Easiest app ever, right to the point and I like the fact you can add couples so that they won't draw one another.

1. Fix Secret Santa App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Secret Santa App: Restarting the app will resolve most errors.
2. Update the Secret Santa App App. Here is how:
   1. On Android goto PlayStore » Search for "Secret Santa App" » Open Secret Santa App - For Christmas » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Secret Santa App » click "UPDATE".
3. Clear Secret Santa App - For Christmas app cache: Clearing cached data will force your app to retrieve the latest data directly from Secret Santa App servers.
   1. On Android, goto Settings » Apps » Select "Secret Santa App - For Christmas" » click Storage » click "Clear Cache".
4. Check Secret Santa App app permissions. If any of these permissions required to use your device's features are disenabled, Secret Santa App might not work.
5. Uninstall and reinstall Secret Santa App. If nothing else has worked, completely uninstall Secret Santa App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Secret Santa App not working

2. Fix Secret Santa App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Secret Santa App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Secret Santa App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Secret Santa App may not be able to connect to the Internet when running in the background.