Contact MVGO Customer Service

Why should I report an Issue with MVGO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SWM Services GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This includes digital ticketing/HandyTickets such as the Deutschland Ticket, journey planning, updates on service disruptions, real-time departure information, as well as bikes, e-scooters, car sharing, EV charging, and much more.

2. All personal MVV subscription tickets and the MVG Deutschland Ticket, as well as the Bavarian concession ticket in the form of a concession Deutschland Ticket for students, apprentices and volunteers are also available as digital tickets in the app. 📶 By the way: once downloaded and opened, you can show your digital ticket to ticket inspectors even when your phone doesn’t have an internet connection.

3. By the way, this same account also works to buy digital parking meter tickets in the HandyParken München App, buy event tickets in the München App, as well as for purchasing and managing your Deutschland Ticket subscription in the MVG customer portal.

4. Buy the suitable digital ticket for your journey directly in the app – no matter whether it’s a stripe ticket, day ticket or an IsarCard weekly or monthly subscription ticket.

5. This includes real-time departure information, timetables, updates on service disruptions, as well as route and timetable changes, road, track and construction works.

6. Search for your preferred public transport stop to see real-time departure information for the service lines departing from this stop.

7. This is also where you’ll find the right departure platform, tram or bus stand, as well station access maps displaying the operational status of lifts and escalators.

8. View maps of our route networks and fare zones for Munich city and its surroundings, all trains in Bavaria, as well as maps for accessible public transport.

9. Our ticket app widget always enables quick access to your tickets.

10. MVGO is the integrated app for your individual mobility needs in Munich and its surroundings, within the jurisdiction of the Munich Transport and Tariff Association (MVV).

11. Go to “Settings” – “My zones” and enter the zones already covered by your weekly or monthly ticket.

1. When returning a bike at a station, the app shows that the rental is finished, but the bike's onboard computer asks to lock the bike - quite confusing either.Update: Search and Ticket puchases are now there, which makes this app *so* much more useful.

2. For example in Dublin the bike unlocked after you rent it, here you enter pin press OK and start praying it will unlock same with locking.

3. One time we needed to call the call center, because it was impossible neither to unlock, neither to lock the bike.

4. One ends up paying for a few extra minutes until they guess that they should press OK on the bike itself to activate it's display, which then shows "Press OK to return the bike".

5. More personal data collection? Reversal of color-coding of served and not allowed areas is confusing and not very intuitive, was better before.It happened many times that after reserving the bike, one can not unlock it.

6. The booking system is TERRIBLE ! It has happened at leat 10 times that the rent was successful in the app, but I couldnt unlock the bike.

7. So one has to call the service center and get the reservation cancelled, but in the meantime one can not book another bike.

8. Renting a bike from one of the stations results in a pincode that can be entered into any bike in the station, it is stated in the "this is how it works" section, but is easily forgotten if you don'use the app on a regular basis.

9. Several time it happen that 3 or more minutes we were trying to rent a bike in Munich which was not unlocking.

10. this could easily br fixed with a short text like "enter the 6 digits code into any bike at the station".

11. Same goes for the locking process as well.You go live with an app that has not yet all the features that were available in the beta/pilot version? Really?! No live tracking of public transportation, no Emmy e-Mopeds, no ticket purchase, no credit card payment for Tier and Emmy.

1. Fix MVGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MVGO: Restarting the app will resolve most errors.
2. Update the MVGO App. Here is how:
   1. On Android goto PlayStore » Search for "MVGO" » Open MVGO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MVGO » click "UPDATE".
3. Clear MVGO app cache: Clearing cached data will force your app to retrieve the latest data directly from MVGO servers.
   1. On Android, goto Settings » Apps » Select "MVGO" » click Storage » click "Clear Cache".
4. Check MVGO app permissions. If any of these permissions required to use your device's features are disenabled, MVGO might not work.
5. Uninstall and reinstall MVGO. If nothing else has worked, completely uninstall MVGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MVGO not working

2. Fix MVGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MVGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MVGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MVGO may not be able to connect to the Internet when running in the background.